arrHitInfo=new Array("&#147,20,2,21,2,39,2,40,2,41,3,42,3,43,3,44,3,45,3,46,2,47,3,48,2,51,2,62,2","&#148,20,1,21,1,39,1,40,1,41,3,42,3,43,2,44,2,45,2,46,1,47,2,48,1,51,1,62,1","&#150,20,1,21,1,24,2,26,2,41,1,42,1,45,2,47,2,51,1","&#8211,3,2,31,1,33,1","&#8220,8,1,10,1,31,1,33,1,39,1,40,1,62,1","&#8221,62,1","&copy,9,1","&gt,2,1,3,1,4,4,7,5,8,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,4,21,4,22,4,23,4,24,4,25,4,26,4,27,4,28,4,29,1,30,1,31,1,32,1,33,1,34,1,39,5,40,5,41,5,42,5,43,5,44,5,45,5,46,6,47,5,48,6,49,1,50,1,51,4,62,5","00,54,1,60,2,61,3,53,1","000,1,1,45,1,47,1","00-89,54,1,53,1","0099,54,2,53,1","00-99,54,2,53,3","01-60,54,1,53,1","024,50,1","07072,52,1,57,1","0800,60,1,61,1","09,54,12,56,8","1.x,58,4","10,54,7,60,8,61,1,24,1,26,1,39,2,40,2,50,1,53,4,56,5,59,3","100,5,2,7,2,8,2,10,2,60,1,61,1,28,2,45,2,47,2,50,1","1007,9,1","101,60,2,59,2","108003,55,1","108021,52,1","108025,53,1","108630,54,1","108640,56,1","11,54,3,60,6,61,1,53,1,56,2,59,3","1111,60,4,61,1,59,2","12,54,4,60,5,61,1,53,1,56,2,59,4","123,59,8","1-250,54,1","13,54,5,60,1,56,3,59,3","1-3,54,4,53,4","14,54,3,60,3,61,2,50,1,53,1,56,2,59,1","1-4,54,1,53,1","15,54,3,60,4,43,1,44,1,56,1,59,1","150,20,1,21,1","15116,9,1","16,54,2,60,3,53,1,56,1","16-station,50,1","17,54,5,60,4,61,1,53,1","18,54,5,60,5,53,1","1-800-860-0282,9,1","1-800-974-5070,54,1,56,1","19,54,2,60,5","1-9,52,2,56,2,57,3","1965,32,1,34,1","1970,32,1,34,1","1980&#146,41,1,42,1","1980s,41,1,42,1","1990s,45,1,47,1","1996,45,1,47,1","1998,57,1","1to,57,1","20,54,2,60,1,61,1,28,2","2001,39,2,40,2","2002-2003,59,1","2003,59,1","2003-2004,60,1","2004,60,1","2005,54,13,61,1,56,8","2006,1,1,2,1,3,1,4,1,5,2,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,2,25,1,26,2,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,2,42,2,43,1,44,1,45,2,46,1,47,2,48,1,49,1,50,1,51,1,62,1","201,52,1,57,1","201-935-8580,55,1","21,54,14,37,1,38,1,56,8","22,54,2,60,5,61,1","23,54,1,60,8","24,1,9,54,1,60,2,61,2,46,1,48,1,62,1","25,60,3,61,1","26,60,1","27,60,5","28,60,1,59,1","2-digit,60,4","30,1,1,5,2,60,7,18,1,19,1,43,1,44,1,49,1,51,1,59,3","31,60,2","32,54,12,60,1","33,60,1","34,60,3","35,60,2,56,8","36,60,5","37,60,2","38,60,3","39,60,3","3comm,1,8","3k1,60,2,59,2","40,60,3","401k,31,1,33,1","41,60,2","412,9,3","42,60,2","43,60,3","430,52,1,57,1","44,60,1","456,59,2","486,9,1","487,9,2","4-digit,60,7,61,2","4to,57,3","500,50,1","500152,57,1","546,52,1","572,37,1,38,1","5to,57,1","6.3,60,1","650,50,1","7.30,53,4","700,60,1,61,1","75063,54,1,56,1","8001,54,1,56,1","8600,9,1","8628,9,1","8900,9,1","905-707-1234,60,1,59,1","905-707-9170,60,1,59,1","905-707-9700,60,1,59,1","9099,54,1","90-99,54,8,52,1,53,10,55,2,56,3","911,54,7,52,7,53,7,56,7","935-8580,52,1,57,1","99,60,3","a.m,60,1","abandoned,54,3,55,1","ability,24,1,26,1,60,1","able,5,1,43,1,44,1,45,1,47,1,60,1","aboutus,5,4","absence,54,6,53,6","absolute,3,1","accept,61,1,60,2","accepted,60,1","accepts,60,1","access,1,8,2,2,54,21,61,6,11,2,14,1,15,1,16,3,17,3,35,1,36,1,50,1,52,9,53,17,56,11,57,54,58,4,60,32","accessibility,16,1,17,1","accessible,54,1","accessing,61,1,52,1,56,1,60,11","accidentally,61,1","acclimate,51,1","acclimation,51,1","accordance,59,1,60,1","accordingly,46,1,48,1,62,1","account,54,2,52,1,53,2,56,1,59,1,60,1","accounting,1,8,2,1,11,1,18,2,19,2,24,1,26,1,46,3,48,3,49,2,62,3","acct,52,1","acct.code,56,1","accuracy,59,1,60,1","acd,18,2,19,2,49,2,50,3","achieve,43,1,44,1","achieving,50,1","acknowledgement,59,1","across,6,1,50,3","action,60,1","activate,54,3,53,3,55,3,57,6,58,2,59,1,60,3","activated,61,3,60,6","activates,60,1","activation,56,1","activator,35,1,36,1","active,54,3,61,3,53,3,57,3,58,1,60,10","add,54,8,61,6,50,1,52,3,53,8,56,3,57,4,58,2,60,15","added,54,2,61,1,24,1,26,1,53,2,60,2","addendum,55,5","adding,50,1,60,2","addition,54,1,20,1,21,1,24,1,26,1,32,1,34,1,51,2,52,2,53,2,56,1","additional,54,1,14,1,15,1,20,2,21,2,39,3,40,3,51,2,53,1,59,1,60,2","additionally,16,1,17,1","add-on,54,2,52,2,53,1,56,3","address,9,2,61,2,58,1,60,1","addressed,60,1","adds,60,1","adequate,59,1,60,1","aderanced,58,1","adix,1,24,39,1,40,1,41,1,42,1,43,1,44,1,45,1,47,1,50,10,52,13,53,17,55,1,56,10","adix-vs,50,5,55,9","adjust,54,3,53,3","adjusted,20,1,21,1,51,1","adjustment,50,1","admin,60,1","administrative,45,3,47,3","administrator,61,5,20,1,21,1,51,2,52,2,56,3,57,2,58,1,60,7","adult,45,1,47,1","advanced,8,1,10,1,54,3,14,2,15,2,50,7,52,1,53,1,56,2","advantage,12,1,13,1,25,1,27,1,35,1,36,1,50,1","advertising,18,1,19,1,49,1","ae,57,1","affordability,41,1,42,1","affordable,5,1,7,1,8,2,10,2,45,1,46,1,47,1,48,1,62,1","agent,1,8,51,1","agents,50,1","agreement,59,2,60,2","ailbox,61,1","airlines,18,1,19,1,49,1","ait,52,1,53,2","al0,45,1,47,1","alabama,9,1","alaska,9,1","alerts,60,2","aliquippa,39,1,40,1","allegheny,45,1,47,1","allen,46,1,48,1,62,1","allison,39,2,40,2,45,1,47,1","allow,2,2,9,1,11,2,50,1,60,2","allowing,2,1,11,1,18,1,19,1,49,1,50,1,60,1","allows,54,10,50,3,52,2,53,10,56,2,60,19","along,8,1,10,1,54,1,52,1,53,1,56,1","alphanumeric,54,3,53,2","already,54,1,18,1,19,1,49,1,53,1,60,2","alternative,59,1,60,1","always,4,2,5,1,41,1,42,1,43,1,44,1,46,2,48,2,57,1,62,3","america,54,1,57,1","american,1,8,2,7,3,8,4,9,5,11,6,8,7,9,8,8,9,6,10,8,11,7,12,6,13,6,14,7,15,7,16,6,17,6,18,10,19,10,20,11,21,11,22,10,23,10,24,11,25,10,26,11,27,10,28,6,29,6,30,6,31,9,32,7,33,9,34,7,35,6,36,6,39,13,40,13,41,10,42,10,43,11,44,11,45,12,46,10,47,12,48,10,49,10,50,7,51,8,62,9","amis,60,3","amle,41,1,42,1","analog,50,2","ancel,53,1","ang,52,5,53,5","angle,50,1","ani,54,1,50,1,53,1,55,2","announce,54,1,56,1,60,2","announced,61,1,60,1","announcement,54,1,52,1,53,1,56,1","announcements,51,1","announcing,57,1","another,54,30,61,2,35,3,36,3,52,13,53,28,55,6,56,15,57,6,60,22","answer,4,2,54,16,61,2,16,1,17,1,20,2,21,2,43,1,44,1,51,2,52,11,53,15,56,12,60,4","answered,2,1,54,4,11,1,52,1,53,3,55,1,56,1","answering,54,3,52,1,53,2,55,1,56,1","answers,54,3,61,1,52,2,53,3,56,2,57,1,60,2","anyone,18,1,19,1,35,1,36,1,49,1,59,1,60,2","anytime,18,1,19,1,49,1,60,1","anywhere,2,1,11,1,18,1,19,1,35,1,36,1,49,1,50,1","appear,54,1,53,1,60,1","appearing,60,1","append,58,1","application,12,1,13,1,18,1,19,1,28,1,49,1,50,2,60,1","applications,2,2,4,4,8,1,10,1,11,2,16,1,17,1,18,1,19,1,24,2,26,2,41,1,42,1,46,1,48,1,49,1,50,5,51,1,62,1","applied,50,1,59,1","applies,60,1","apply,57,2","approach,7,1","appropriate,2,1,11,1","april,60,1","aps,28,2,50,7,53,10,56,4","aps%20dig%20user.pdf,53,4","aps%20slt%20user.pdf,52,4","architecture,50,2","archive,57,1,58,3","archived,58,1","area,6,1,54,1,43,1,44,1,45,1,47,1,60,2","aress,53,1","arise,24,1,26,1","arizona,9,1","arkansas,9,1","army,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,2,40,2,41,2,42,2,43,2,44,2,45,4,46,2,47,4,48,2,49,1,50,1,51,1,62,2","army&#146,45,1,47,1","around,6,1,7,1,16,1,17,1,24,1,26,1,39,1,40,1","arriving,52,1","arrow,54,4","ascii,59,6","ask,60,1","asked,61,1,60,1","asks,60,1","asr,1,8","assembled,6,2","assess,18,1,19,1,49,1","assign,61,1,60,1","assigned,54,18,61,1,53,18,55,4","assistant,39,1,40,1,45,1,47,1","associated,60,1","assured,18,1,19,1,49,1","atcpa,1,1,2,1,3,1,4,1,5,2,6,1,7,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,2,30,2,31,2,32,2,33,2,34,2,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,62,1","atpca,9,1","attempts,57,1","attendant,2,1,61,2,11,1,14,1,15,1,43,2,44,2,50,2,51,2,60,4","attention,22,1,23,1","attitude,22,1,23,1","au,60,2","au1,29,4","au2,31,4","au3,32,4","audible,55,1","audience,59,3,60,3","authorized,54,5,52,2,53,3,56,2","auto,54,3,61,4,43,2,44,2,50,1,53,3,60,13","auto-attendant,50,1","autoforwarding,61,1","automated,2,1,11,1,14,1,15,1,18,1,19,1,49,1,51,1,60,4","automatic,14,1,15,1,18,1,19,1,46,1,48,1,49,1,50,4,55,2,62,1","automatically,54,11,61,1,18,1,19,1,49,1,50,1,52,16,53,11,56,13,57,3,60,5","autoplay,61,2","auxiliary,18,1,19,1,49,1","availability,24,2,26,2","available,54,9,61,2,12,1,13,1,18,1,19,1,20,2,21,2,35,2,36,2,49,1,51,2,52,2,53,6,56,3,57,2,59,1,60,11","avaya,1,16","avenue,9,1","avst,41,1,42,1","avt,41,1,42,1","award-winning,50,2","away,4,2,61,1,18,1,19,1,49,1,60,3","awy,57,1","axxess,1,24","b2b,1,8","backlit,50,1","backup,18,2,19,2,49,2,59,1,60,1","backward,54,5,53,5","baker,45,1,47,1","bandwidth,50,1","base,50,1","based,1,8,5,1,57,1","basic,54,4,35,1,36,1,52,1,53,2,56,2,59,1","battery,18,2,19,2,49,2","bcc,59,8","beaver,39,2,40,2,59,2,60,2","because,5,2,31,1,33,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,62,1","become,5,1,14,1,15,1","becomes,54,1,53,1","beep,60,2","beeper,60,1","begin,54,5,53,5,55,6,56,1,60,5","beginning,22,1,23,1,60,1","beige,35,1,36,1","believe,1,2","belle,39,2,40,2","benefit,2,1,11,1","benefits,12,1,13,1,31,1,33,1,50,1","best,1,10,4,2,7,1,8,1,10,1,22,1,23,1,24,1,26,1,31,1,33,1,43,1,44,1","better,2,1,11,1","between,54,3,61,1,22,3,23,3,45,1,47,1,50,3,53,3,56,1,59,1,60,1","beyond,22,1,23,1","bgm,54,2,53,2","bgm-on,54,1,53,1","bit,1,1,50,1","black,35,1,36,1","blend,35,1,36,1","block,57,3,58,2,59,1,60,1","blocking,57,21,60,1","blvd,52,1","bonnie,45,1,47,1","border,28,1,45,1,47,1","both,8,2,10,2,57,5,58,1","bother,41,1,42,1","boulevard,57,1","box,35,1,36,1","branches,41,2,42,2","brands,59,1,60,1","breakdown,46,1,48,1,62,1","bri,50,1","bright,31,1,33,1","bringing,35,1,36,1","broadband,1,8","broadcast,14,1,15,1","brooktrout,60,2","browse,61,2,60,5","browser,14,1,15,1","browsing,60,3","build&#8221,8,1,10,1","building,54,1,16,1,17,1,52,1,53,1,56,1","built,1,1","built-in,50,1,60,1","bulldog,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,2,40,2,41,7,42,7,43,2,44,2,45,2,46,2,47,2,48,2,49,1,50,1,51,1,62,2","bulldog&#146,41,1,42,1","burn,41,1,42,1","burst,54,1,52,1,53,1,56,1","bursts,52,1,56,1","bus_tel.htm,8,4,10,4","bus_tel_detail.htm,50,4","business,1,2,2,3,3,2,4,4,5,2,6,1,7,3,8,8,9,5,10,8,11,3,12,2,13,2,14,3,15,3,16,2,17,2,18,7,19,7,20,3,21,3,22,1,23,1,24,2,25,3,26,2,27,3,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,2,40,2,41,3,42,3,43,3,44,3,45,1,46,2,47,1,48,2,49,7,50,23,51,3,62,2","businesses,1,1,5,1,8,1,10,1,18,1,19,1,49,1,50,8","busy,54,25,61,5,16,1,17,1,35,1,36,1,52,19,53,23,55,2,56,19,60,8","busy...your,60,1","button,54,90,35,2,36,2,52,17,53,87,55,5,56,17","buttons,54,5,53,3","bypass,54,6,53,6,60,1","cable,1,8,54,2,35,1,36,1,59,1","cables,22,1,23,1","cabling,1,8,6,2,18,3,19,3,20,1,21,1,49,3","california,9,1","call,1,40,2,4,4,2,54,154,61,25,11,4,14,1,15,1,16,2,17,2,18,4,19,4,24,1,26,1,35,1,36,1,46,4,48,4,49,4,50,6,51,1,52,72,53,132,55,23,56,83,57,25,58,1,59,5,60,50,62,4","callback,54,10,52,11,53,8,56,13","called,54,5,52,4,53,5,56,4","caller,54,13,61,1,50,1,52,1,53,10,55,6,56,1,60,13","callers,61,5,51,1,57,3,60,13","call-handling,50,1","calling,54,11,61,1,18,1,19,1,49,1,52,1,53,11,56,1,60,1","calls,2,1,54,35,61,3,11,1,16,1,17,1,18,2,19,2,41,1,42,1,43,2,44,2,45,1,46,1,47,1,48,1,49,2,50,3,52,9,53,32,55,8,56,22,57,4,59,1,60,13,62,1","camblock,35,1,36,1","camp,45,1,47,1","campus,2,1,9,1,11,1,50,1","campus.htm,2,4,11,4","can&#146,45,1,47,1","canada,61,1","cancel,54,17,52,18,53,16,55,1,56,21,58,2,59,3,60,6","cancellation,54,1,53,1","cannot,54,2,53,2,55,1,60,5","cap,9,1","capabilities,8,1,10,1,54,2,14,1,15,1,50,3,53,2","capabilities.&#148,39,1,40,1","capable,46,1,48,1,62,1","capacities,50,1","capital,25,1,27,1","captarus,9,1","capture,54,1,53,1","car,60,2","card,54,1","careers,1,1,2,1,3,1,4,1,5,2,6,1,7,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,2,30,2,31,8,32,2,33,8,34,2,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,62,1","careers.htm,31,4,33,4","carefully,60,1","carlstadt,52,1,57,1","carolina,9,2","carriage,59,1","carrier,1,8","carriers,20,1,21,1","case,54,2,53,1","cases,61,1,52,1,56,1","cat,1,16","category,54,2","ccess,53,1","ccessing,61,1","ccv,54,5,53,5","cearsscof,58,1","ceased,54,1","cell,8,4,61,1,11,4,12,4,14,4,16,4,18,4,20,4,22,4,24,4,25,4,28,4,29,4,31,4,32,4,35,4,37,8,39,4,41,4,43,4,45,4,46,4,49,4,50,1,51,4,60,2,62,4","cellspacing,45,1,47,1","cellular,54,1,53,1,56,1","center,1,16,2,1,11,1,16,1,17,1,24,1,26,1,41,1,42,1,45,1,47,1,50,2","centers,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,4,40,4,41,2,42,2,43,2,44,2,45,3,46,2,47,3,48,2,49,1,50,4,51,1,62,2","central,54,1,24,1,26,1","centralized,41,2,42,2,50,3","centrally,2,1,11,1","centrex,54,1,53,1","certain,54,2,53,2","certified,61,1,51,1,60,10","challenge,3,1","chance,31,1,33,1","change,54,6,61,13,52,4,53,6,55,1,57,2,58,2,59,6,60,21","changed,60,1","changes,8,1,10,1,20,1,21,1,59,1,60,3","changing,61,1,50,1,52,1,59,1,60,3","chap1.book,59,4","chapter,59,1,60,14","character,54,3,53,3,59,2,60,2","characters,54,1,53,1","charge,51,1","charges,39,1,40,1","chart,58,5","chat,1,8","chatting,14,1,15,1","check,54,1,52,2,53,1,56,2,59,1","checked,59,1","check-in,59,2","check-out,59,4","cherry,46,1,48,1,62,1","chg,54,1,53,1","chkin123smith,59,1","chkout123,59,1","choice,8,1,10,1,22,1,23,1","choices,18,1,19,1,49,1","choose,5,1,7,1,54,1,53,1","choosing,55,1","chose,54,2,53,2,56,2","circuit,35,1,36,1","circuits,20,1,21,1","cisco,1,16","city,9,1","class,41,1,42,1,57,1","classes,20,1,21,1,51,1","classified,60,1","clean,59,1","clear,54,1,52,1,56,1,59,1,60,1","cleveland,41,2,42,2","client,8,1,10,1,61,1,28,1,39,2,40,2,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,60,1,62,1","client&#146,39,1,40,1","clients,31,1,33,1","clock,24,1,26,1","co,54,11,53,11,55,4,58,1","code,9,1,54,24,61,1,52,60,53,24,55,2,56,58,57,10,58,4,59,3,60,4","codes,54,6,52,4,53,2,56,6,59,1","codethen,52,1","coil,6,2","col,54,3,53,1","collaborative,14,1,15,1","colorado,9,1","colors,35,1,36,1","columbus,41,2,42,2","column,52,1,56,1","combination,8,1,10,1,54,1,52,1,53,1,56,1","combines,50,1","comdial,1,16","come,18,1,19,1,49,1","comfortable,4,2,18,1,19,1,49,1,51,1","coming,32,1,34,1","comma,60,1","comment,60,9","comments,9,1,61,1,60,1","commerce,1,8,52,1,57,1","commercial,41,1,42,1","commitment,3,1,20,1,21,1,22,1,23,1,24,3,26,3,51,1","commitments,50,1","committed,7,1,24,1,26,1","common,22,2,23,2,35,5,36,5","communicate,54,3,18,1,19,1,49,1,50,2,53,3","communicatin,4,1","communication,1,1,2,2,3,2,4,2,5,1,6,2,7,2,8,3,9,1,10,3,11,2,12,2,13,2,14,2,15,2,16,2,17,2,18,3,19,3,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,2,36,2,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,3,50,8,51,1,62,1","communications,1,9,3,2,4,3,5,1,6,1,7,1,8,1,10,1,18,1,19,1,20,1,21,1,24,2,25,1,26,2,27,1,31,1,32,1,33,1,34,1,35,1,36,1,49,1,50,12,51,1,59,1,60,2","communicator,1,8","companies,2,1,11,1,18,1,19,1,22,1,23,1,49,1","company,4,1,5,1,61,4,14,1,15,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,29,1,30,1,31,1,33,1,50,3,60,6","company&#146,5,1,20,1,21,1,24,1,25,1,26,1,27,1,43,1,44,1,51,1","company&#8217,25,1,27,1","compartment,60,1","compatible,35,1,36,1","complete,9,2,54,1,20,3,21,3,25,1,27,1,46,2,48,2,51,2,53,1,62,3","completely,41,1,42,1","completion,18,1,19,1,49,1","component,54,1","composite,54,12,56,8","comprehensive,8,1,10,1","compromise&#8230,8,1,10,1","computer,1,24,18,1,19,1,49,1","con,59,1","conceived,35,1,36,1","concentrate,41,1,42,1","concerning,59,1","conduct,20,1,21,1,51,1","conducted,39,1,40,1","cone,35,1,36,1","conference,1,8,16,1,17,1,18,1,19,1,35,1,36,1,49,1,50,1,52,10,53,6,54,7,56,11","conferencing,1,16,18,2,19,2,35,1,36,1,49,2","confidential,61,1","configuration,50,1,60,3","configured,50,2,60,3","confirm,61,5,60,7","confirmation,52,15,53,9,54,9,55,1,56,10,60,1","confirms,57,2,60,3","congratulations,61,1","connect,45,2,47,2,53,3,54,6,56,2","connected,43,1,44,1,50,2,52,9,53,10,54,11,56,7","connecticut,9,1","connection,12,1,13,1,50,1,59,1","connections,35,1,36,1","connects,41,1,42,1,53,1,54,1","consider,1,1","console,51,1","constant,18,1,19,1,49,1","constantly,43,2,44,2","constructed,35,1,36,1","construction,35,1,36,1","consult,1,8,57,1","consultant,1,8","consultation,24,1,26,1","contact,1,9,2,1,3,1,4,1,5,1,6,1,7,1,8,1,9,10,10,1,61,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,2,32,1,33,2,34,1,35,2,36,2,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,6,51,1,52,2,53,3,54,4,56,2,59,3,60,5,62,1","contacting,59,3,60,3","contain,60,1","contained,59,2,60,2","contains,59,4,60,3","contents,61,1,59,2,60,5","continue,61,1,25,1,27,1,60,4","contract,20,1,21,1,51,1","contracts,46,1,48,1,62,1","contractual,24,2,26,2","control,1,8,61,2,35,1,36,1,53,7,54,11,60,1","convenience,18,1,19,1,35,1,36,1,49,1","conventions,59,2,60,4","converge,50,1","converged,3,1,4,1,8,3,10,3,50,2","convergence,1,8,14,1,15,1","convergent,1,8","conversation,12,1,13,1,14,1,15,1,35,1,36,1,53,6,54,2,55,1","converse,53,1","coordination,20,1,21,1,22,1,23,1","coordinators,20,1,21,1","coorporation,9,1","copied,59,1,60,1","copy,61,1,60,5","copyright,61,1,59,2,60,2","coraopolis,39,1,40,1","cord,6,2,35,1,36,1","cords,50,1","corp,5,1","corporate,50,1","corporation,1,6,2,6,3,6,4,6,5,7,6,6,7,8,8,6,9,5,10,6,11,6,12,6,13,6,14,6,15,6,16,6,17,6,18,6,19,6,20,6,21,6,22,6,23,6,24,7,25,6,26,7,27,6,28,6,29,6,30,6,31,6,32,6,33,6,34,6,35,6,36,6,39,7,40,7,41,7,42,7,43,7,44,7,45,8,46,8,47,8,48,8,49,6,50,6,51,6,60,2,62,7","correct,60,3","corresponding,53,1,54,1","corrosive,6,1","cost,5,1,7,1,20,2,21,2,24,1,26,1,46,1,48,1,50,1,51,1,54,1,62,1","cost-effective,8,1,10,1,50,3","costs,2,1,4,1,11,1,46,1,48,1,50,2,62,1","could,46,1,48,1,53,1,54,1,56,1,62,1","count,7,1","country,6,1,61,1,60,2","couple,50,1","coupled,22,1,23,1","courteous,22,1,23,1,46,1,48,1,62,1","cove,53,1","cover,52,1,54,1,56,1,60,1","coverage,53,8,54,10","covers,20,1,21,1,51,1","co-workers,50,1","cr,59,1","create,61,5,20,1,21,1,57,4,58,1,60,7","created,61,1,60,2","creates,61,1,60,1","creating,60,4","creek,59,2,60,2","critical,50,1,59,1","crm,1,8","crolling,53,1","crs,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,4,40,4,41,2,42,2,43,2,44,2,45,2,46,2,47,2,48,2,49,1,50,1,51,1,62,2","crs&#146,39,2,40,2","crs&#8217,39,2,40,2","cs,50,8","cti,1,8","current,9,1,39,1,40,1,57,3,60,3","custom,4,1,9,2,18,1,19,1,25,1,27,1,43,1,44,1,49,1","customer,1,9,5,2,7,3,8,1,9,1,10,1,18,1,19,1,20,2,21,2,24,3,26,3,41,4,42,4,49,1,50,2,51,4","customer&#146,20,1,21,1,51,1","customers,1,3,2,2,5,2,7,4,8,3,10,3,11,2,14,1,15,1,24,1,26,1,43,1,44,1,50,2","customize,61,1,60,2","customized,25,2,27,2,50,1","customizing,20,1,21,1,51,1,60,1","cut,20,2,21,2,24,2,26,2,51,2","cutting,43,1,44,1,50,1","cycolac®,35,1,36,1","d.c,9,1","d162883456,37,1,38,1","daily,50,1","dakota,9,2","damage,60,1","data,1,24,2,1,4,1,11,1,12,2,13,2,14,1,15,1,18,4,19,4,20,1,21,1,41,1,42,1,46,1,48,1,49,4,50,2,53,1,54,1,60,1,62,1","database,52,3,56,3","date,61,6,24,2,26,2,53,1,54,1,57,12,58,5,59,1,60,17","dates,20,1,21,1","day,9,1,61,1,20,2,21,2,51,2,57,4,58,3,60,10","days,51,1,60,1","dd,61,1,53,1,54,1","deactivate,53,3,54,3,55,3,57,1,58,1,59,1","decide,60,1","decrease,53,1,54,1,58,1","dedicate,20,1,21,1,51,1","dedication,5,1","default,61,1,52,1,53,2,54,2,56,1,59,1,60,5","define,20,2,21,2","defined,61,1,57,1,59,1","degree,24,1,26,1","delaware,9,1","delay,53,1,54,1,60,3","delayed,53,2,54,2,60,1","delete,61,7,53,6,54,9,57,2,58,2,60,26","deleted,61,5,57,1,58,1,60,18","deletes,60,2","deleting,60,4","deliver,7,1,8,1,10,1,50,1,60,5","delivering,60,3","delivers,3,1,50,1","delivery,20,1,21,1,60,7","demanded,46,1,48,1,62,1","demands,50,2","denotes,59,1","department,46,1,48,1,62,1","departments,18,1,19,1,45,1,47,1,49,1","depending,18,1,19,1,49,1,52,1,54,1,56,1,60,4","described,52,1,56,1","describes,41,1,42,1,53,1,54,1,60,1","description,59,2","design,1,1,2,1,3,2,4,4,5,1,6,1,7,1,8,3,9,3,10,3,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,9,21,9,22,2,23,2,24,2,25,5,26,2,27,5,28,2,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,2,51,4,62,1","designated,57,1","designed,4,2,8,3,10,3,16,1,17,1,18,2,19,2,49,2,50,6,51,1","designing,8,1,10,1","designs,18,1,19,1,49,1","desired,52,2,53,15,54,16,55,1,56,3","desk,61,1,24,1,26,1,35,3,36,3,60,2","desks,22,1,23,1","desktop,1,16,8,1,10,1,14,1,15,1,16,1,17,1,50,1","destination,52,1,53,7,54,7,56,4,60,13","destinations,53,1,54,1,56,1","detail,8,1,10,1,22,1,23,1,50,1","detailed,39,1,40,1,57,1,60,1","details,61,1,50,1,60,1","determine,53,1,54,1","develop,20,2,21,2,51,1","developed,50,1,53,1,54,1","device,61,1,54,1,60,1","devices,8,1,10,1,50,1","devises,18,1,19,1,49,1","di,59,1","dial,61,4,18,1,19,1,43,1,44,1,49,1,52,41,53,75,54,105,55,8,56,69,57,1,58,1,60,3","dialed,50,1,52,4,53,6,54,7,56,4","dialing,52,4,53,6,54,6,56,5,60,2","dialogic,60,2","dials,52,3,56,3","dial-scroll,53,1,54,1","did,9,1","didn&#146,41,1,42,1","diesscsaarde,58,2","differ,52,1,53,1,54,1,56,1","difference,16,1,17,1","different,61,3,52,1,53,1,54,1,57,1,60,1","differently,60,1","difficult,35,1,36,1","digital,1,8,28,3,50,3,52,1,53,9,54,7,55,7,56,1","digits,53,4,54,4,56,1,57,3,60,1","dio,58,1","direc,52,1,53,1","direct,35,1,36,1,52,2,53,4,54,8,56,4","directing,60,1","directly,25,1,27,1,57,1","director,35,2,36,2","directory,53,1,54,1","dirseceatirng,58,1","dirty,59,1","disa,53,7,54,7","disable,61,1,57,4,58,1","disabled,61,1","disables,60,1","discard,58,1","discarding,50,1","disconnect,61,3,60,1","display,18,1,19,1,49,1,50,1,53,15,54,31,55,1,60,1","displayed,53,7,54,7","displays,60,1","distance,1,16,20,1,21,1,50,1","distinctive,35,1,36,1","distinguish,53,1,54,1","distraction,20,1,21,1","distribution,61,17,14,1,15,1,18,1,19,1,46,1,48,1,49,1,50,4,57,10,58,3,60,56,62,1","distributor,52,2,53,3,54,4,56,2","disturb,61,2,52,5,53,4,54,6,56,6,60,4","disturbed,52,1,53,1,54,1,56,1,60,3","divided,60,1","dnd,53,12,54,13","dnis,50,1,53,1,54,1,55,2","document,60,2","documentation,20,2,21,2,51,2,59,3,60,3","documented,54,1","donation,45,2,47,2","door,14,1,15,1","doorphones,50,1","down,45,1,47,1,50,1,53,1,54,6","downloads,1,1,2,1,3,1,4,1,5,1,6,1,7,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,62,1","downloads.htm,28,4","drive,54,1,56,1","dsl,1,8","dsp,53,1,54,1","dss,53,1,54,1","dtmf,58,1","due,1,1","duplex,53,1,54,4","durable,6,1,8,1,10,1","duration,60,1","during,20,1,21,1,51,2,52,1,53,1,54,1,55,1,56,1,57,6","e&m,50,1","e.t.i,59,1,60,1","early,41,1,42,1,45,1,47,1","easily,2,1,11,1,50,1,52,1,56,1","easy,2,1,4,1,11,1,14,1,15,1,18,1,19,1,39,1,40,1,49,1,51,1,60,1","echo,53,1,54,1","ecommerce,1,8","e-commerce,1,8","ecord,61,1","ecs,28,2,54,4,56,4","ecs%20ip%20dig%20user.pdf,54,4","ecs%20slt%20user.pdf,56,4","ecs_ip_qrg_07.20.05,54,12","ecs_slt_qrg_7.06.05,56,8","edition,59,1,60,54","editorial,59,1,60,1","edits,60,1","education,20,2,21,2,51,2","eet-me,53,1","effect,20,1,21,1,51,1","effective,50,1,51,1","effectively,2,1,3,1,11,1,20,1,21,1,24,1,26,1,51,1","efficiency,3,1,8,1,10,1,18,1,19,1,35,1,36,1,49,1,50,1","efficient,35,1,36,1,45,1,46,1,47,1,48,1,62,1","efficiently,2,1,11,1","effort,59,1,60,1","egister,53,1","eight,53,1,54,1","eigth,9,1","either,53,3,54,3,57,1,60,5","elease,53,1","eliminating,50,1","email,1,8,9,2,60,1","e-mail,1,8,61,2,59,1,60,9","emailed,18,1,19,1,49,1","emergenc,53,1","emergency,35,1,36,1,52,1,54,1,56,1","employee,50,1","employees,1,1,2,1,11,1,12,2,13,2,16,1,17,1,18,1,19,1,49,1,50,1","employer,52,1","empowered,50,1","emulation,53,1,54,2,55,1","enable,4,1,61,1,18,1,19,1,49,1,50,1,58,1,60,1","enabled,1,8,61,3,60,6","enables,60,1","encounter,52,1,56,1","end,53,5,54,5,55,1,59,1,60,2","endpoint,1,8","engineer,20,1,21,1,51,1","engineered,50,2","enhance,3,1","enhanced,52,3,53,3,54,2,56,2","enhancements,24,1,26,1","enhances,50,1","enhancing,50,1","enjoy,18,1,19,1,31,1,32,1,33,1,34,1,49,1,50,1","enough,6,1,45,1,47,1","enq,59,1","ensure,51,2,59,1,60,3","ensures,61,1,52,1,53,1,54,1,56,1","ensuring,20,1,21,1,24,2,26,2","enteprise,60,2","enter,61,16,53,7,54,15,56,13,57,15,58,3,59,1,60,60","entered,53,1,54,1","entering,61,1,54,1,60,1","enterprise,2,1,11,1,25,1,27,1,50,13,59,3,60,54","enterprisecs,54,1","enterprise-cs,54,6,56,6","enterprises,8,1,10,1,50,3","enters,59,1","entire,18,1,19,1,49,1","entrie,59,1","entries,60,1","entry,61,7,20,1,21,1,53,1,54,1,60,26","environment,31,1,33,1,35,1,36,1,50,2","environments,6,2","epeat,53,1","epending,53,1","equal,52,1","equipment,1,16,18,1,19,1,20,2,21,2,24,1,25,3,26,1,27,3,32,1,34,1,39,1,40,1,46,2,48,2,49,1,50,2,51,2,62,2","equipped,35,2,36,2,53,1,54,2,56,1","e-response,52,1,53,4,54,5,56,3","ergonomically,18,1,19,1,49,1","eric,43,1,44,1","error,37,2,38,2","errors,59,1,60,1","esna,5,1,61,1,28,5,59,19,60,8","esna_pmi_quick_guide.pdf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,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,2,40,2,41,2,42,2,43,3,44,3,45,2,46,2,47,2,48,2,49,1,50,1,51,1,62,2","gaskets,43,1,44,1","gateway,12,1,13,1","gave,39,1,40,1","geared,4,1","generate,18,1,19,1,49,1","generated,18,1,19,1,49,1","generation,50,2","georgia,9,1","getting,61,1,41,1,42,1,52,1,53,2,54,2,56,1","give,60,1","given,61,1,60,1","gives,8,1,10,1,35,1,36,1,60,1","glen,46,1,48,1,62,1","glenshaw,5,1,9,1","goal,5,1","goals,50,1","goes,7,1,18,1,19,1,22,1,23,1,24,1,26,1,49,1","going,43,1,44,1,46,1,48,1,62,1","gr,58,1","great,1,1","greater,8,2,10,2,50,1","green,53,7,54,7,55,1","greensburg,39,2,40,2","greeted,61,1","greeting,61,20,57,13,58,3,60,48","greetings,61,5,51,1,60,12","ground,41,1,42,1","group,9,1,46,1,48,1,50,1,52,10,53,29,54,33,56,16,60,1,62,1","groupno,52,1,56,1","groups,18,1,19,1,49,1,53,2,54,3","grow,4,1,39,1,40,1,41,1,42,1,50,3","grown,41,1,42,1","grows,50,1","growth,39,1,40,1","guest,59,1","guide,1,1,2,1,3,1,4,1,5,1,6,1,7,1,8,1,9,1,10,1,61,3,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,12,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,52,8,53,8,54,7,55,7,56,8,57,5,59,16,60,64,62,1","guides,60,3","half,53,1,54,3","half-duplex,53,1,54,2","hampshire,9,1","hand,6,2,20,1,21,1,24,1,26,1,51,1","handle,61,1,39,1,40,1,60,2","handled,60,1","handling,50,1","handset,16,2,17,2,35,4,36,4,50,1,53,12,54,13,55,9","hands-free,18,1,19,1,49,1,53,1","hang,61,1,52,16,53,10,54,15,55,3,56,17","hange,61,1","hanging,6,1","happens,18,1,19,1,49,1","harbor,45,1,47,1","hard,31,1,33,1,50,1","hardhats,6,1","hardware,1,8,8,2,10,2,20,1,21,1,50,1,52,1,53,1,54,1,56,1,59,1,60,1","having,41,1,42,1,53,1,54,1,60,1","hawaii,9,1","headquartered,5,1","headquarters,41,1,42,1,50,1","headset,18,1,19,1,49,1,50,1,53,2,54,2","headsets,18,2,19,2,49,2","healthcare,25,1,27,1","hear,61,4,52,26,53,21,54,21,55,4,56,20,57,2,60,8","heard,60,2","hears,60,2","heavy,6,1","height,5,1,7,1,28,2,45,1,47,1","held,53,1,54,1","help,14,1,15,1,16,1,17,1,18,1,19,1,20,2,21,2,22,2,23,2,24,2,25,1,26,2,27,1,43,1,44,1,49,1,50,2,51,5,52,1,53,2,54,3,56,2,57,1,59,1","helps,50,2","hh,53,3,54,3","high,50,1","highest,24,1,26,1","high-impact,35,1,36,1","highly,18,1,19,1,46,1,48,1,49,1,62,2","high-performance,18,1,19,1,49,1","high-quality,18,1,19,1,49,1","high-speed,12,1,13,1,18,1,19,1,49,1","hile,53,1","hill,9,1,39,2,40,2,46,1,48,1,59,2,60,2,62,1","hint,59,1,60,6","history,1,1,2,1,3,1,4,1,5,3,6,1,7,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,7,30,7,31,2,32,4,33,2,34,4,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,62,1","history.htm,29,4,30,4","hold,43,1,44,1,52,7,53,26,54,33,56,7,60,2","holders,59,1,60,1","holding,61,1","holiday,58,1","home,1,1,2,1,3,1,4,1,5,1,6,1,7,1,8,1,9,1,10,1,61,2,11,1,12,2,13,2,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,3,51,1,60,8,62,1","homepages,37,1,38,1","hook,52,15,53,4,54,4,56,18","hookswitch,52,1","hosted,18,1,19,1,49,1","hotel,59,1","hour,61,1,60,3","hours,9,1,60,1","housing,6,2,35,1,36,1","htdocs,37,1,38,1","http,57,1","hundreds,50,2","hunt,53,13,54,14,56,4","huntington,39,2,40,2","hybrid,1,8,8,1,10,1,50,1","ial,52,30,53,25","icm,52,5,53,13,54,15,55,4,56,7","id,50,1,53,2,54,5,55,3,59,2","idaho,9,1","ideal,18,1,19,1,49,1","identifies,50,1,57,2","identify,50,1,52,1,53,1,54,1,56,1,60,1","identifying,1,1","idle,53,8,54,8,55,2","ids,53,1,54,1","ift,52,27,53,27","ignored,59,1","igs,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,2,40,2,41,2,42,2,43,6,44,6,45,2,46,2,47,2,48,2,49,1,50,1,51,1,62,2","igs.&#147,43,1,44,1","illinois,9,1","illuminated,53,2,54,2","im,1,8","images,28,1","imagine,31,1,33,1","immed,53,1,54,1","immediate,53,2,54,2","immediately,20,1,21,1,35,1,36,1,51,1,57,1,60,1","implement,51,2","implementation,51,1","implemented,7,1,51,1","implements,20,1,21,1","implied,59,1,60,1","impor,53,1","importance,1,1","important,35,1,36,1,50,1,54,1,60,1","improved,50,1","imx,1,8","inactive,53,2,54,2,60,1","inbound,51,1","inbox,60,3","inc,61,1,54,1,57,1,59,8,60,9","include,4,1,8,1,10,1,60,3","included,25,1,27,1,46,1,48,1,62,1","includes,20,2,21,2,51,2,53,1,54,1,60,1","including,6,2,50,1,53,2,54,2,59,1,60,1","incoming,18,1,19,1,43,1,44,1,49,1,50,1,52,8,53,8,54,9,56,10,57,1,60,2","inconvenience,39,1,40,1","incorporate,14,1,15,1","incorporates,50,1","incorporating,14,1,15,1","incorrect,60,1","increase,4,1,58,2","increasing,18,1,19,1,49,1","independent,35,1,36,1","in-depth,61,1","index,54,1,56,1","indiana,9,1","indicate,53,1,54,1,59,1","indicates,9,1,53,3,54,3","indication,35,1,36,1,53,6,54,6","indicator,59,2","individual,20,1,21,1,24,2,26,2,35,2,36,2,50,1,53,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48,20,1,21,1,51,1","livonia,46,1,48,1,62,1","ln,25,1,27,1","local,5,1,6,3,20,1,21,1,52,1,53,1,54,2,56,1","locate,35,1,36,1","located,2,1,11,1,41,1,42,1","locating,35,2,36,2","location,2,1,11,1,39,1,40,1,41,1,42,1,45,2,47,2,50,2,52,1,53,2,54,2,56,1","locations,1,1,2,4,3,2,4,1,5,1,6,1,7,1,8,2,9,1,10,2,11,4,12,3,13,3,14,2,15,2,16,2,17,2,18,2,19,2,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,3,40,3,41,3,42,3,43,1,44,1,45,4,46,2,47,4,48,2,49,2,50,5,51,1,62,2","lock,52,1,53,1,54,1,56,1","lockout,53,2,54,2","log,60,6,61,1","logged,60,2,61,1","logging,60,3","login,60,5","logout,60,1","logs,60,1","long,1,16,20,3,21,3,31,1,32,1,33,1,34,1,50,1,51,1,59,1","longer,41,1,42,1,43,1,44,1,50,1,60,2","longevity,7,1","look,50,1","looking,31,1,33,1,46,1,48,1,62,1","lose,1,1","loss,60,1","louisiana,9,1","lower,50,1,53,1,54,2","lowercase,53,1","lp,12,1,13,1","luck,50,1","lunch,60,2,61,2","lyd,57,1","machine,53,1,54,2,55,1,60,11","maid,59,8","maiine-height,20,1,21,1","mail,1,8,2,1,9,1,11,1,14,1,15,1,16,1,17,1,43,1,44,1,50,2,53,18,54,20,55,12,56,1,57,3,58,2,59,6,60,4,61,4","mailbox,4,1,14,2,15,2,53,1,54,1,55,1,57,57,58,10,59,2,60,130,61,39","mailboxes,14,1,15,1,57,4,58,3","mailing,9,2","main,12,2,13,2,43,1,44,1,57,5,60,24,61,8","maine,9,1","mainenance,9,1","maint_supp.htm,24,4,26,4","maintain,16,1,17,1,24,2,26,2,60,1,61,1","maintaining,5,1,32,1,34,1,59,1","maintains,18,1,19,1,49,1","maintanence,24,4,26,4","maintenance,1,1,2,1,3,1,4,2,5,1,6,1,7,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,3,21,3,22,2,23,2,24,8,25,3,26,8,27,3,28,2,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,3,59,1,60,5,61,1,62,1","major,16,1,17,1","majority,7,1","making,25,1,27,1,46,1,48,1,50,1,52,2,53,5,54,8,56,4,62,1","manage,14,1,15,1,18,1,19,1,49,1,50,1,61,1","managed,1,16","management,1,24,4,1,14,3,15,3,16,1,17,1,46,1,48,1,50,2,57,4,58,1,59,28,62,1","manager,1,8,20,3,21,3,41,1,42,1,46,1,48,1,51,3,59,1,62,2","managing,3,1","manned,24,1,26,1","manual,53,4,54,5,55,1,57,1","manufacture,6,1,35,1,36,1","manufacturer,5,1,43,1,44,1","manufacturers,5,1,6,1,8,1,10,1,20,2,21,2,51,2","manufacturing,6,1","mark,41,1,42,1,58,1","marked,53,1,54,1,60,1","market,8,1,10,1","maryland,9,1","massachusetts,9,1","master,53,1,54,2","matter,14,1,15,1,16,1,17,1,43,1,44,1,50,2","maximize,35,1,36,1,50,1","maximizes,50,1","maximum,50,1","mbox,53,1,54,1","mcb,35,1,36,1","mckeesport,39,1,40,1,45,1,47,1","mcknight,39,1,40,1","mclaughlin,39,1,40,1","mcorp,59,1","meaning,54,1","means,7,1,24,1,26,1,50,1,52,1,56,1","medium,5,1,50,5","medium-to-large,50,1","meet,3,1,5,1,8,1,10,1,18,1,19,1,20,1,21,1,43,1,44,1,49,1,50,3,53,1,54,1","meeting,7,1,50,1,53,1,54,1,60,3,61,2","meet-me,52,1,54,1,56,1","meets,20,1,21,1,25,1,27,1,50,1","member,24,1,26,1,60,1,61,2","members,57,2,60,7,61,2","memo,53,4,54,4","memory,53,1,54,1","menu,54,14,57,47,58,20,60,111,61,46","merge,59,2","merging,59,1","message,14,1,15,1,16,1,17,1,50,1,52,11,53,57,54,58,55,2,56,16,57,30,58,29,59,25,60,191,61,22","messages,14,1,15,1,50,1,53,8,54,8,55,1,56,1,57,6,58,7,59,3,60,93,61,15","messaging,1,25,2,2,3,3,4,2,5,2,6,1,7,1,8,2,9,2,10,2,11,2,12,2,13,2,14,12,15,12,16,2,17,2,18,2,19,2,20,1,21,1,22,1,23,1,24,2,25,1,26,2,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,2,50,3,51,1,53,2,54,3,60,1,61,2,62,1","messg,57,1","metal,6,2","method,35,1,36,1,59,1,60,1","mexico,9,1","mi,46,1,48,1,59,1,62,1","michigan,9,1","microphone,53,2,54,2","microsoft,60,1","mid-size,8,1,10,1","mifflin,45,1,47,1","migrate,18,1,19,1,49,1","migrateable,8,1,10,1","migration,12,1,13,1,50,2","mile,46,1,48,1,62,1","military,60,2,61,2","mind,18,1,19,1,49,1","minimal,20,1,21,1","minnesota,9,1","minute,60,3,61,1","minutes,52,1,56,1,60,1","mis,1,8","miscellaneous,50,1","mississippi,9,1","missouri,9,1","mistake,52,1,53,2,54,2,56,1","mitel,1,8,5,1,9,1,50,10","mkt,53,1,54,1","mm,53,3,54,3,61,1","mmdd,60,1","mobility,1,8","mode,52,7,53,11,54,11,55,4,56,7,57,8","models,53,1,54,1","modes,53,1,54,1,55,1","modify,57,2,60,7,61,7","modifying,60,5","modular,35,1,36,1,50,1","molds,6,2","momentary,35,1,36,1","mon,61,1","monday,60,2,61,1","money,18,1,19,1,41,1,42,1,46,1,48,1,49,1,50,2,62,1","monitor,14,1,15,1,46,1,48,1,53,11,54,12,55,13,62,1","monitoring,50,1,53,2,54,2,55,2","montana,9,1","month,45,1,47,1,60,3","monthly,25,2,27,2","mounting,35,1,36,1","mouthpiece,35,1,36,1","move,16,1,17,1,52,1,58,3,60,6,61,2","moved,60,1","moves,16,1,17,1,60,1","mraeilebtonxg,58,1","mraivk,58,1","ms-dos,60,1","msg,52,2,53,13,54,13,56,2,58,2","msgn,53,3,54,3","msgoff123,59,1","msgon123,59,1","msgvm.htm,14,4,15,4","multi,53,1,54,1","multiline,52,3,53,4,54,5,56,3","multi-line,52,1,56,1","multimedia,1,8","multiple,1,1,2,5,3,3,4,1,5,1,6,1,7,1,8,2,9,1,10,2,11,5,12,2,13,2,14,2,15,2,16,2,17,2,18,2,19,2,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,2,42,2,43,1,44,1,45,3,46,2,47,3,48,2,49,2,50,4,51,1,60,2,62,2","multipurpose,53,3,54,4","municipalities,25,1,27,1","mute,50,1,53,4,54,5","mutes,53,3,54,3","mw,59,1","na,59,1","nak,59,1","namchg123jones,59,1","name,9,3,35,1,36,1,53,6,54,6,57,13,58,1,59,3,60,26,61,10","names,53,1,54,1,60,1","nce,53,1","ndustrial,43,1,44,1","nebraska,9,1","nec,1,16","necessary,46,1,48,1,60,2,62,1","needed,41,1,42,1,45,1,47,1","needs,1,1,3,1,4,3,5,2,7,1,8,3,10,3,18,2,19,2,20,2,21,2,24,3,25,3,26,3,27,3,39,1,40,1,43,2,44,2,46,1,48,1,49,2,50,4,51,1,60,1,62,1","needs.&#148,46,1,48,1,62,1","needs.&#8221,62,1","neon,35,1,36,1","network,1,48,2,3,11,3,12,1,13,1,14,1,15,1,20,1,21,1,50,4,53,1,54,2,60,2","networked,61,1","networking,1,16,2,6,4,1,5,1,11,6,18,1,19,1,49,1,50,5","networks,1,8,5,1,9,1,50,10,56,1","nevada,9,1","never,1,1,57,1","new,4,1,9,4,20,3,21,3,50,1,51,1,53,3,54,3,57,5,58,3,60,8,61,3","newest,57,2","newspaper,18,1,19,1,49,1","next,18,1,19,1,20,1,21,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,47,1,49,1,50,2,51,1,59,1,60,5,61,2","next...to,60,1","nic,54,1","night,52,4,53,4,54,5,56,5,57,4,58,1","nine,53,1,54,1,57,1","ning,59,1,60,2","niversal,53,1","nj,46,1,48,1,52,1,57,1,62,1","nnounce,52,1,53,1","noatnpladyate,58,1","noisy,35,1,36,1","non-acknowledgement,59,1","non-profit,25,1,27,1","normal,52,1,60,4,61,1","normally,60,1","nortel,1,8","north,9,2,39,2,40,2","note,52,3,53,4,54,6,56,3,59,1,60,32,61,3","noted,59,1,60,1","notes,54,2,56,3","notice,59,1,60,1","notification,20,1,21,1,52,1,53,1,54,1,56,1,57,1,60,60,61,24","notified,60,2","notify,60,3,61,1","nter,52,1,53,8,61,1","ntt,53,1,54,1","number,2,1,11,1,50,1,52,30,53,66,54,70,55,8,56,38,57,5,58,1,60,75,61,25","numbers,18,1,19,1,49,1,52,2,53,4,54,4,56,2,57,2,60,2,61,1","numeric,60,2","numerical,60,2","oa,58,1","oak,39,1,40,1","objectives,4,1,43,1,44,1","obtain,57,1,60,1","occupational,39,1,40,1","occupied,59,1","occurred,53,2,54,2","off,53,4,59,2,41,1,42,1,54,5,56,2,57,3,58,1,60,12,61,14","offer,2,1,3,1,8,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,4,19,4,25,2,27,2,31,1,33,1,35,1,36,1,46,1,48,1,49,4,50,1,60,3,61,1,62,1","offered,43,1,44,1","offers,4,2,8,1,10,1,59,1,18,2,19,2,49,2,50,1,60,2,61,1","office,1,17,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,53,1,11,1,12,4,13,4,14,1,15,1,16,2,17,2,18,2,19,2,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,2,40,2,41,5,42,5,43,2,44,2,45,2,46,3,47,2,48,3,49,2,50,4,51,1,54,2,60,10,61,4,62,3","officelinx,28,3,60,4","office-linx,60,84,61,1","office-linxtm,59,1","offices,45,1,47,1,50,3","ohio,9,1","oial,53,1","oklahoma,9,1","old,4,1,53,1,39,1,40,1","oldest,57,3","ollow,53,1","omega-phone,53,3,50,1","omegatrek,43,2,44,2","omega-voice,57,12,58,4","omissions,59,1,60,1","once,7,1,20,1,21,1,25,1,27,1,51,1,54,1,60,3","one-stop-shop,24,1,26,1","onetouch,54,1","one-touch,53,1","one-way,35,1,36,1","on-going,20,2,21,2,51,2","ons,59,1","onscreen,54,1","on-site,9,1","ontrol,61,1","open,58,1","operate,16,1,17,1,20,2,21,2,51,2,60,1","operating,4,2,53,1,20,1,21,1,54,1","operation,53,11,20,1,21,1,51,1,52,10,54,11,55,2,56,10,58,5","operations,53,2,20,1,21,1,41,1,42,1,50,1,51,1,54,3","operator,51,1,60,1,61,1","opportunities,60,1","opportunity,52,1,61,1","opt,53,3,54,3","optimization,50,1","optimized,50,1,54,1","option,8,2,10,2,25,1,27,1,57,1,60,27,61,1","optional,50,1,60,3,61,2","options,3,1,18,2,19,2,24,2,25,1,26,2,27,1,49,2,50,2,54,1,57,19,58,2,60,86,61,47","order,1,1,2,1,3,1,4,1,5,1,6,2,7,1,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,2,19,2,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,2,36,2,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,2,50,1,51,1,57,5,58,1,60,2,61,1,62,1","oregon,9,1","organization,18,1,19,1,49,1","organizations,25,1,27,1","original,53,2,39,2,40,2,54,2,55,1,60,1","originally,52,1","originating,53,2,54,2,56,1","orwarding,61,1","otherwise,60,2","otification,61,1","ourselves,5,1,24,1,26,1","out-calling,60,2,61,1","outdated,39,1,40,1","out-dialing,61,1","outgoing,53,2,50,1,52,1,54,5,56,2","outpatient,39,1,40,1","outright,25,2,27,2","outside,53,36,50,1,52,20,54,38,55,1,56,30,57,3,60,5,61,2","outstanding,5,1","overhead,18,1,19,1,49,1","override,57,1,58,1","oversized,50,1","overview,5,1,59,1,60,6","own,60,1","owner,6,2,53,1,54,2","ownership,25,1,27,1","pa,9,1,57,1,58,1,60,1,61,1","package,31,1,33,1,50,1","packet,1,8","pad,53,2,54,2","pae,57,1","page,53,13,59,9,18,1,19,1,35,3,36,3,45,2,46,1,47,2,48,1,49,1,52,2,54,14,55,4,56,2,60,40,61,15,62,1","paged,35,1,36,1,60,1","pager,60,8,61,1","pages,1,8,9,1,54,12,56,8","paging,2,1,3,1,6,1,8,1,10,1,53,6,11,1,12,1,13,1,14,1,15,1,16,2,17,2,18,4,19,4,35,4,36,4,43,1,44,1,45,1,47,1,49,4,50,1,52,4,54,7,55,1,56,5,60,4,61,1","paid,31,1,33,1","panasonic,1,8","paper,35,1,36,1","park,53,22,39,1,40,1,45,1,47,1,52,11,54,24,55,10,56,12","parked,53,10,52,2,54,10,55,8,56,2","parse,37,2,38,2","part,53,1,52,1,54,1,55,1,56,1,57,1","partially,59,1","particular,60,1,61,1","parties,53,7,52,7,54,7,56,7","partner,7,1,24,1,26,1","partners,5,1,25,2,27,2,50,1","parts,6,2,24,2,26,2","party,2,1,53,3,11,1,52,4,54,3,56,4,60,1","pass,20,2,21,2,51,2,57,9,58,3","passcode,58,1","password,53,5,59,2,52,2,54,5,56,2,60,24,61,21","path,12,1,13,1,50,1","paths,51,1","pause,53,3,52,1,54,3,56,4,58,1,60,4,61,1","pauses,60,2","payment,25,2,27,2","pbx,1,16,8,1,10,1,53,1,12,1,13,1,50,2,54,1","pc,14,1,15,1,18,1,19,1,49,1,50,2,54,4,61,1","pda,1,8,50,1","pdf_ico.gif,28,1","peace,18,1,19,1,49,1","peak,53,1","peaking,52,1","pennsylvania,1,13,2,5,3,5,4,5,5,7,6,5,7,6,8,5,9,6,10,5,11,5,12,5,13,5,14,5,15,5,16,5,17,5,18,5,19,5,20,5,21,5,22,5,23,5,24,6,25,5,26,6,27,5,28,5,29,5,30,5,31,6,32,5,33,6,34,5,35,5,36,5,39,5,40,5,41,5,42,5,43,5,44,5,45,6,46,5,47,6,48,5,49,5,50,5,51,5,62,5","pennsylvantion,62,1","people,1,1,31,1,32,1,33,1,34,1,35,1,36,1,60,1","per,24,1,26,1,45,1,46,1,47,1,48,1,62,1","perform,54,1","performance,1,1,59,1,60,1","performed,39,1,40,1","performing,8,1,10,1,59,2,52,1,56,1,60,2","period,24,2,26,2,39,1,40,1","peripherals,8,1,10,1,18,4,19,4,49,4","peripherals.htm,18,4,19,4,49,4","permanently,60,1","person,35,5,36,5,52,1,55,2,56,1","personal,53,13,18,1,19,1,49,1,52,3,54,14,55,2,56,6,60,16,61,3","personnel,24,1,26,1,51,1,54,1","person-voice,35,1,36,1","pgh,1,144","ph,1,16","phone,1,137,4,2,9,2,53,23,59,3,14,1,15,1,18,1,19,1,22,4,23,4,28,5,35,2,36,2,39,1,40,1,41,1,42,1,43,2,44,2,46,2,48,2,49,1,50,5,52,14,54,24,55,1,56,13,60,12,61,3,62,2","phones,1,16,6,2,22,1,23,1,35,5,36,5,43,3,44,3,50,2","physical,39,1,40,1","pick,53,4,35,1,36,1,52,8,54,5,55,1,56,8","picked,53,5,52,3,54,5,55,2,56,3","picking,53,4,52,1,54,5,55,2,56,1","picks,35,1,36,1","pickup,53,6,52,1,54,6,56,1","pick-up,53,6,52,1,54,7,56,2","pictures,32,1,34,1","pittsburgh,1,128,41,3,42,3,46,1,48,1,62,1","place,1,1,2,1,3,1,4,1,5,1,6,2,7,1,8,1,9,1,10,1,53,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,2,19,2,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,2,36,2,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,2,50,1,51,1,52,1,54,1,56,1,62,1","placed,53,1,35,1,36,1,52,1,54,1,56,1,61,2","places,60,6","placing,22,1,23,1","plan,51,1","plant,43,1,44,1","plastic,6,2,35,1,36,1","platform,7,1,8,1,10,1,50,6,61,2","platforms,3,1,8,2,10,2,14,1,15,1","play,53,2,54,2,57,10,58,12,60,16","playback,58,2,60,1","played,57,1,60,2","playing,53,1,54,1,57,1,58,1,60,3","plays,57,2,60,12","pleasant,31,1,33,1,51,1","plenty,50,1","plor.php,37,9,38,9","pm,59,1,60,2,61,2","pmi,59,7,28,2","pocket,28,1,61,1","point,53,1,52,1,54,1,56,1,60,2","points,18,1,19,1,49,1","pop,1,16","port,59,1","portable,16,1,17,1","portfolio,8,1,10,1","ports,50,4","position,60,1,61,1","possible,1,1,61,2","post,60,1","postal,9,1","post-paging,60,2,61,2","potential,60,3","power,18,1,19,1,49,1,50,2,61,1","powerful,12,1,13,1,18,1,19,1,49,1,50,3","pp,35,1,36,1","practical,12,1,13,1","precision,43,1,44,1","pre-defined,60,1","preference,18,1,19,1,49,1","pre-paging,60,3,61,2","preprogrammed,53,1,54,1","pre-recorded,60,2,61,1","pre-select,53,1,54,1","present,53,1,45,1,47,1,54,1,60,1","presentation,39,1,40,1","press,53,24,52,14,54,138,55,25,56,15,57,68,58,2,60,144,61,76","pressed,61,1","pressing,53,10,35,1,36,1,52,1,54,10,56,1","prevent,53,2,22,2,23,2,52,1,54,2,56,1","previous,58,16,60,15","previously,60,1","pri,1,8","price,45,1,47,1","pride,5,1,24,1,26,1","prides,32,1,34,1","print,60,2","printed,53,1,18,1,19,1,49,1,52,1,54,1,55,1,56,1,57,1,61,1","printing,60,1","privacy,53,1,54,2,60,1","private,35,1,36,1,61,1","privileges,57,1","problem,7,1,59,1,35,1,36,1,60,1","problems,22,2,23,2,52,1,56,1","problems.&#148,43,1,44,1","procedure,53,4,52,2,54,4,56,2","procedures,53,2,51,1,54,2","process,51,1,60,1,61,1","processed,60,1","processing,1,8,45,1,47,1,50,1","procured,6,1","produced,6,1","product,1,2,3,4,5,1,8,4,9,1,10,4,22,1,23,1,24,1,26,1,39,1,40,1,45,1,47,1,50,2","production,43,1,44,1","productive,50,2","productivity,1,8,3,1,4,1,18,1,19,1,49,1,50,2","products,1,3,2,3,3,8,4,2,5,5,6,2,7,3,8,4,9,3,10,4,59,1,11,3,12,3,13,3,14,3,15,3,16,3,17,3,18,4,19,4,20,2,21,2,22,2,23,2,24,5,25,2,26,5,27,2,28,2,29,2,30,2,31,2,32,5,33,2,34,5,35,2,36,2,39,3,40,3,41,5,42,5,43,3,44,3,45,3,46,3,47,3,48,3,49,4,50,3,51,2,55,1,58,1,60,1,62,3","professional,45,1,46,1,47,1,48,1,62,1","professionalism,7,1,24,1,26,1","professionalprotocol,1,8","professionals,7,1","profitable,50,1","program,59,1,20,2,21,2,25,4,27,4,51,1,55,1,57,2,60,1","programmed,53,7,16,1,17,1,46,1,48,1,52,10,54,7,55,1,56,10,57,1,60,1,62,1","programs,25,2,27,2,51,1","prohibited,53,1,54,1","project,18,1,19,1,20,1,21,1,49,1","promise,7,2","promised,41,1,42,1","prompt,60,7,61,11","prompted,57,10,60,5,61,13","prompts,60,42,61,3","property,59,29","proposals,46,1,48,1,62,1","protect,8,1,10,1,50,1","protection,59,1,60,2","protocal,1,40","protocoal,1,40","protocol,1,40","proved,43,1,44,1","proven,50,1","provide,4,2,5,2,7,1,8,3,10,3,59,2,20,2,21,2,24,5,25,1,26,5,27,1,35,1,36,1,43,1,44,1,46,2,48,2,50,2,51,2,60,3,61,4,62,3","provided,43,1,44,1,45,1,46,2,47,1,48,2,52,1,56,1,62,2","provider,1,16,5,1,22,1,23,1,39,1,40,1,46,2,48,2,62,2","providers,41,1,42,1","provides,2,2,4,1,53,1,59,1,11,2,25,2,27,2,31,1,33,1,35,1,36,1,43,1,44,1,50,3,52,1,54,1,56,1,57,3,60,1","providing,2,1,8,1,10,1,11,1,24,1,26,1,32,1,34,1,39,1,40,1","ps1,8,4","ps2,11,4","ps3,12,4","ps4,14,4","ps5,16,4","ps6,18,4","ps7,49,4","psap,53,3,52,3,54,3,56,3","public,53,1,52,1,54,1,56,1,61,1","purchase,4,1,25,2,27,2","purchased,25,1,27,1,61,1","pure,8,1,10,1","purpose,5,1","putting,53,2,52,1,54,3,56,1","qrg,54,4,56,4","qualified,24,1,26,1,54,1","quality,22,1,23,1,24,1,26,1,43,1,44,1","question,4,2","questionable,59,1","questions,20,2,21,2,51,2","queue,53,3,52,1,54,3,56,1,60,2,61,2","queuing,53,2,50,1,54,2,60,3,61,2","quick,7,1,53,9,59,6,28,2,45,1,47,1,52,6,54,7,55,7,56,6,57,5","quickly,24,1,26,1,52,4,56,14,57,1","raises,53,1,54,1","randy,46,1,48,1,62,2","rang,54,1","range,3,1,8,1,10,1,50,1","rapidly,5,1","rate,1,1","ratings,1,8","rd,59,2,60,1","reach,14,1,15,1,57,1,60,2,61,1","reached,53,1,54,1","read,1,1,5,1,6,1,7,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,47,1,60,17,61,3","reads,60,1","ready,50,1","real,46,1,48,1,62,1","realized,39,1,40,1","real-time,50,1","reason,1,1","recall,52,1,56,1","receipt,57,3,58,1","receipts,58,1","receive,53,3,18,1,19,1,43,1,44,1,49,1,52,3,54,3,56,3,57,1,60,4","received,53,1,18,1,19,1,49,1,54,1,55,1,60,6,61,1","receiver,53,41,52,47,54,41,55,9,56,45","receives,46,1,48,1,62,1","receiving,53,4,45,1,47,1,52,3,54,6,55,1,56,6,60,1","receptionist,35,1,36,1,60,1","recipient,60,10","recipients,60,1","recognition,1,8,14,1,15,1","recognized,59,1","recommend,51,1","recommendations,5,1,18,1,19,1,49,1","reconnected,52,1,56,1","record,53,8,14,1,15,1,18,1,19,1,49,1,54,8,57,14,58,1,60,41,61,31","recorded,53,4,51,1,54,4,55,2,57,1,60,4","recording,53,6,54,7,55,1,57,4,60,8,61,4","recover,60,2","red,53,5,54,5,55,1","redial,53,5,52,4,54,6,56,5","reduce,4,1","reduced,2,1,11,1","redundancy,41,1,42,1","reeetridg,58,1","re-enter,60,6,61,1","refer,53,1,54,2,61,1","reference,53,6,52,6,54,4,55,7,56,6,57,5","referral,9,1","referred,59,1,35,1,36,1","regarding,59,1,20,1,21,1,24,2,26,2,51,1","region,1,1,5,1","register,53,7,52,3,54,8,55,1,56,6","registered,53,4,59,1,52,2,54,5,56,2,60,4","registering,53,1,52,1,54,1,56,1","registration,53,3,52,2,54,3,56,2","regular,58,1","rehab,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,4,40,4,41,2,42,2,43,2,44,2,45,2,46,2,47,2,48,2,49,1,50,1,51,1,62,2","rehabilitation,45,1,47,1","related,59,1,60,1","relating,59,2,60,1","relationship,1,9,43,1,44,1","relationships,1,1","release,53,3,52,14,54,4,56,14","releasing,52,1,56,1","reliability,1,2,50,1","reliable,8,1,10,1,41,1,42,1","remain,60,1","remind,53,1,54,1","reminder,53,3,54,3","remote,1,16,12,2,13,2,50,4,60,1,61,1","remotely,53,1,54,1,55,1","remove,57,1,58,2","removed,60,1","removes,60,1","renco,1,8","rental,25,3,27,3","repairs,6,1","repeat,53,5,52,2,54,6,56,2,60,1","repeating,61,1","repeats,60,1","replacement,24,2,26,2,50,1","replay,60,2,57,4,58,1","replays,60,1","reply,60,9,58,2,61,3","replying,60,3","reporting,1,8,50,1,51,1","reports,18,1,19,1,49,1","representative,18,1,19,1,39,1,40,1,49,1","reputation,39,1,40,1","request,9,1,59,1,51,1,58,1","requests,57,1","require,53,2,54,3","required,9,1,60,2","requirement,59,1","requirements,8,2,10,2,20,1,21,1,50,1","requires,22,1,23,1","rerecord,60,1","re-record,60,6,61,2","re-records,60,1","reserve,61,1","reserved,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,59,1,60,2,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,57,1,62,1","reset,59,3","resolved,41,1,42,1","resources,2,1,11,1","respective,59,1,60,1","respond,5,1,53,4,24,2,26,2,35,1,36,1,54,4,55,1","response,1,8,7,1,53,1,54,1,55,1","responsible,59,1,60,1","ress,53,107,52,1,61,5","restore,53,1,54,1","restriction,53,1,54,1","result,8,1,10,1","results,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,62,2","resume,53,1,54,1","resumes@atcpa.com,31,1,33,1","retailer,41,1,42,1","retention,1,1","retrain,51,1","retrieve,53,1,52,1,54,3,56,1","retrieved,52,3,56,3","retry,60,1,61,1","return,9,1,53,3,59,1,60,20,52,4,54,3,55,1,56,3,57,5,61,11","returns,60,11","rev,53,1","revenue,4,1","review,60,15,51,1,57,4,58,4,61,5","reviewing,20,1,21,1,51,1","reviews,60,1","rewind,60,3,61,1","rhode,9,1","richmond,59,2,60,2","right,5,1,60,2,25,1,27,1,50,1,54,2,61,2","rights,1,1,2,1,3,1,4,1,5,1,6,3,7,2,8,1,9,1,10,1,59,1,60,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,57,1,62,1","rigors,6,1","ring,53,3,52,1,54,3,56,1,57,1","ringer,53,3,54,4","ringing,53,16,52,4,54,16,56,4","rings,53,2,52,1,54,2,56,1","rivac,53,1","road,18,1,19,1,39,1,40,1,49,1","robinson,39,1,40,1","roi,1,8","room,59,28,16,1,17,1,50,1","roomchg123456smith,59,1","roommrg123456,59,1","roomrst123,59,1","ross,39,1,40,1","rotar,52,1","rotary,43,1,44,1,52,2,56,3","route,12,1,13,1","routed,2,1,11,1","routers,1,8","routes,18,1,19,1,49,1,57,1","routine,50,1","routing,1,8,50,2,51,1,54,2","rs232,59,1","ruff,46,1,48,1,62,2","run,59,1,60,1","running,18,1,19,1,22,1,23,1,49,1","runs,50,1","s-3,53,2,54,1","safe,18,1,19,1,49,1","safety,53,1,52,1,54,1,56,1","said,39,1,40,1,41,2,42,2,43,2,44,2,45,1,46,1,47,1,48,1,62,2","sales,60,2,18,1,19,1,39,1,40,1,49,1","salesperson,20,1,21,1,51,1","salvation,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,2,40,2,41,2,42,2,43,2,44,2,45,5,46,2,47,5,48,2,49,1,50,1,51,1,62,2","same,8,1,10,1,53,9,60,2,20,1,21,1,50,3,51,1,52,3,54,9,55,1,56,3","sample,60,1","samsung,9,1","satisfaction,5,1,7,2,46,1,48,1,62,2","satisfied,7,1","satisfy,50,1","save,53,5,60,4,18,1,19,1,49,1,54,6,57,3,58,1","saved,53,4,60,1,18,1,19,1,49,1,54,4,55,1,57,3,58,3,61,1","saver&#148,45,1,47,1","saves,50,1","saving,46,1,48,1,50,1,62,1","say,60,1,45,1,47,1,61,2","saying,7,1,41,1,42,1","scalability,50,1","scenarios,61,2","schedule,7,1,60,5,18,1,19,1,20,1,21,1,39,1,40,1,49,1,57,1,58,5,61,3","schedules,60,3,61,5","screen,1,16,60,2,18,1,19,1,49,1","screening,60,5,61,3","scroll,53,11,50,1,54,16,58,2","scrolling,54,1","sealants,43,1,44,1","seals,43,1,44,1","seamless,7,1,9,1,16,1,17,1,50,3","seamlessly,3,1,50,1","search,1,1,2,1,3,1,4,1,5,1,6,1,7,1,8,1,9,2,10,1,53,2,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,1,50,1,51,1,54,2,62,1","searches,53,1,54,1","second,53,7,52,7,54,8,55,1,56,8","seconds,53,3,60,2,52,1,54,3,56,3","section,59,1,60,3","sections,60,1","secure,60,2","security,1,8,53,1,54,1,61,1","see,6,2,53,3,18,1,19,1,49,1,54,3,55,1,56,1,61,2","seems,1,1","select,9,3,53,5,60,10,54,7,55,1,57,12,58,2,61,2","selected,53,1,60,2,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,54,1,57,3,61,1,62,1","selecting,53,1,54,1","selection,53,2,60,3,54,2,57,4","selections,57,1","selects,50,2","sell,1,1,6,1","selling,32,1,34,1,41,1,42,1","send,53,5,59,1,60,35,54,5,57,5,58,3,61,3","sender,61,2","sending,60,8","sends,60,4","sent,53,2,59,12,60,8,52,1,54,2,56,1,61,8","separate,53,1,60,1,50,1,54,1,56,1","separator,59,1","sequence,53,2,54,2","serial,59,1,50,1","seriously,22,1,23,1","served,1,1,39,1,40,1","server,1,16,8,1,10,1,59,5,60,2,14,1,15,1,50,2","servers,1,1,2,2,3,2,4,1,5,1,6,1,7,1,8,3,9,1,10,3,11,2,12,2,13,2,14,2,15,2,16,2,17,2,18,2,19,2,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,49,2,50,2,51,1,62,1","service,1,25,2,1,3,1,53,3,11,1,18,1,19,1,20,2,21,2,24,5,25,2,26,5,27,2,39,1,40,1,41,4,42,4,43,3,44,3,45,2,46,2,47,2,48,2,49,1,50,3,51,2,52,3,54,3,56,2,57,1,62,2","servicephone,1,8","services,1,75,2,3,3,3,4,14,5,4,6,3,7,4,8,3,9,4,10,3,11,3,12,3,13,3,14,3,15,3,16,7,17,7,18,3,19,3,20,6,21,6,22,5,23,5,24,7,25,10,26,7,27,10,28,9,29,3,30,3,31,3,32,4,33,3,34,4,35,5,36,5,39,6,40,6,41,4,42,4,43,5,44,5,45,4,46,5,47,4,48,5,49,3,50,5,51,6,62,5","servicing,1,1","session,60,1","set,6,1,53,11,59,4,60,12,52,9,54,11,55,4,56,7,57,6,58,2,61,10","sets,60,1","setting,60,6,52,1,61,1","settings,53,1,60,1,54,1,57,3","settlement,46,1,48,1,62,1","setup,46,1,48,1,57,6,58,1,62,1","seven,24,1,26,1","seven-day,24,1,26,1","seven-position,50,1","several,7,1,53,1,18,1,19,1,49,1,54,1,61,2","sfedtiyme,58,1","shadowing,20,1,21,1,51,1","shared,50,1","shares,59,1","she,35,1,36,1","shim,1,1,2,1,3,1,4,1,5,1,6,1,7,2,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,2,40,2,41,2,42,2,43,3,44,3,45,2,46,2,47,2,48,2,49,1,50,1,51,1,62,2","shims,43,1,44,1","ship,6,2","shop,43,1,44,1","short,53,2,52,1,54,2,56,1","should,59,1,60,5,54,1,61,1","show,18,1,19,1,49,1","side,45,3,47,3,54,2","sight,1,1","signal,53,2,52,3,54,2,55,1,56,3","signaling,53,3,52,1,54,3,56,1","signals,60,1","silent,50,1","simple,59,1,35,1,36,1,50,3","simplifies,60,1","simply,2,1,11,1,61,2","simultaneously,18,1,19,1,49,1","since,32,2,34,2,39,2,40,2,41,2,42,2","single,53,1,59,1,60,3,28,2,50,1,52,6,54,1,56,6","single-location,3,1","sip,1,16","site,60,2,41,1,42,1,46,1,48,1,61,1,62,1","sites,3,1,60,1,50,1","situation,39,1,40,1,41,1,42,1,43,1,44,1,45,1,46,1,47,1,48,1,62,1","size,50,1","sized,50,1","skeissage,58,1","skilled,18,1,19,1,49,1","skip,60,7,58,1,61,3","skips,60,1","slots,57,1","slowly,53,1,54,1","small,2,1,5,1,8,1,10,1,60,1,11,1,25,2,27,2,50,10","small-to-medium,50,1","smdr,1,8","smith,59,2,60,3","softphone,1,8","softswitch,1,8","software,53,5,59,1,60,6,20,1,21,1,46,3,48,3,50,1,52,1,54,1,56,1,58,4,62,3","sole,6,2","solid,8,1,10,1","solution,1,1,3,1,4,3,5,1,7,1,59,1,60,1,14,1,15,1,20,1,21,1,39,1,40,1,43,2,44,2,45,1,46,2,47,1,48,2,50,4,51,1,62,3","solutions,1,8,2,2,3,5,4,2,5,2,8,6,9,1,10,6,11,2,18,2,19,2,24,2,25,2,26,2,27,2,43,2,44,2,46,2,48,2,49,2,62,2","solve,35,1,36,1","someone,53,2,43,1,44,1,54,2","something,7,1,24,1,26,1,41,1,42,1","sometimes,25,1,27,1","soon,60,3,32,1,34,1,61,2","sophisticated,8,1,10,1,50,1","sort,59,1,60,1","south,9,2,45,3,47,3","space,53,2,52,1,54,2,56,1","speak,53,2,60,1,54,3","speaker,53,5,35,1,36,1,54,9","speakerphone,53,4,50,1,54,4","speakers,18,1,19,1,49,1","speaking,53,11,35,1,36,1,52,6,54,11,55,4,56,7","speaks,60,18,61,1","spec,53,1,54,1","special,53,1,60,1,35,1,36,1,54,1","specialist,20,1,21,1,51,2","specific,8,1,9,1,10,1,53,2,60,2,22,1,23,1,35,2,36,2,50,1,54,4","specifically,59,1,60,2,50,2","specified,60,3,52,1","specify,60,4","specifying,60,2","speech,1,24,14,1,15,1,39,1,40,1","speech-enabled,50,1","speed,53,41,35,1,36,1,43,1,44,1,52,14,54,41,55,3,56,19,58,2,61,1","spend,18,1,19,1,49,1","spkr,53,6,54,7,55,2","spoken,60,1","spread,50,1","spring-loaded,35,1,36,1","squirrel,39,2,40,2","src,28,1","ss1,39,4","ss2,41,4","ss3,43,4","ss4,45,4","ss5,46,4,62,4","staff,4,2,5,1,7,1,59,1,16,1,17,1,20,5,21,5,24,2,25,2,26,2,27,2,31,1,33,1,45,2,46,3,47,2,48,3,50,1,51,5,62,4","stamp,60,5,57,9,61,1","stamping,6,2","stand,24,1,26,1","standard,60,6","stands,24,1,26,1","start,53,1,59,1,60,6,52,1,54,1,61,2","started,61,2","starting,60,2,61,1","starts,53,1,54,1","state,9,2,53,1,54,1","stating,60,1","station,53,25,16,1,17,1,50,1,52,6,54,30,55,10,56,6,57,1","stations,53,1,35,1,36,1,50,2,54,1","status,59,9,60,9,50,1,61,5","stay,5,1,53,3,18,1,19,1,49,1,50,2,52,1,54,3,56,1","stays,18,1,19,1,49,1","step,60,2,22,1,23,1","stepby-step,61,1","steps,60,1,61,1","still,60,2,52,1,56,1","stop,53,1,60,3,54,1,57,4,61,1","stops,43,1,44,1","storage,53,1,54,2,55,2","store,53,1,54,1,55,1","stored,53,8,54,8","stores,60,1","stories,1,1,2,1,3,1,4,1,5,1,6,1,7,6,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,6,40,6,41,6,42,6,43,6,44,6,45,6,46,6,47,6,48,6,49,1,50,1,51,1,62,6","storing,18,1,19,1,49,1","strategically,35,1,36,1","streamline,50,1","string,59,1","strip,35,1,36,1","structured,18,1,19,1,49,1","stx,59,13","style,35,1,36,1","styles,35,1,36,1","sub-folders,60,1","subject,59,1,60,1","subscriber,57,3","subset,35,5,36,5","subsets,35,3,36,3","success,1,1,2,1,3,1,4,1,5,1,6,1,7,10,8,1,9,1,10,1,11,1,12,1,13,1,14,1,15,1,16,1,17,1,18,1,19,1,20,1,21,1,22,1,23,1,24,1,25,1,26,1,27,1,28,1,29,1,30,1,31,1,32,1,33,1,34,1,35,1,36,1,39,6,40,6,41,6,42,6,43,6,44,6,45,6,46,6,47,6,48,6,49,1,50,1,51,1,62,7","successful,50,1","suit,20,1,21,1,24,2,26,2,51,1","suite,59,2,60,2","sults,39,1,40,1","summary,60,3","sun,61,1","sunday,60,1","superior,18,1,19,1,22,1,23,1,32,1,34,1,49,1","supervisor,60,4,16,1,17,1,51,1","supplies,41,1,42,1","support,1,9,5,1,6,1,8,1,9,3,10,1,53,2,59,6,60,3,18,1,19,1,24,7,25,1,26,7,27,1,39,1,40,1,43,1,44,1,46,2,48,2,49,1,50,4,52,2,54,3,56,3,62,2","supported,59,3","supporting,24,1,26,1","supports,8,1,10,1,53,1,50,2,52,1","sure,7,1,53,1,60,2,18,1,19,1,43,1,44,1,49,1,52,1,54,1,56,1,62,1","sv1,20,4","sv2,22,4,51,4","sv3,24,4","sv5,25,4","sv6,28,4","switch,1,16,35,1,36,1,39,1,40,1,54,3,56,1","sx-200,50,6","sx-2000,50,7","symbol,59,1","symbols,54,1,56,1","sys_design.htm,20,4,21,4","system,1,42,2,2,3,1,4,8,5,1,6,3,7,1,8,5,9,1,10,5,53,32,59,6,60,111,11,2,12,2,13,2,14,3,15,3,16,2,17,2,18,5,19,5,20,20,21,20,22,3,23,3,24,6,25,3,26,6,27,3,28,2,29,1,30,1,31,1,32,1,33,1,34,1,35,6,36,6,39,5,40,5,41,5,42,5,43,5,44,5,45,3,46,3,47,3,48,3,49,5,50,14,51,15,52,18,54,36,55,1,56,23,57,5,58,4,61,29,62,3","systems,1,138,5,1,8,4,10,4,53,1,60,1,14,2,15,2,18,3,19,3,20,1,21,1,22,2,23,2,39,2,40,2,45,2,47,2,49,3,50,2,51,1,52,1,61,1","t1,1,8,41,1,42,1,50,1","t1.5,46,1,48,1,62,1","ta,59,1","table,59,2,60,6","tacking,39,1,40,1","tailor,25,1,27,1","take,60,2,12,1,13,1,16,1,17,1,22,1,23,1,25,1,27,1,61,2","talk,35,1,36,1,54,1,55,2","talking,53,2,54,2,55,1","talkpath,35,3,36,3","tant,53,1","task,59,3,60,2","tasks,41,1,42,1","tdm,8,1,10,1,50,1","team,60,2,24,1,26,1,43,1,44,1","technical,5,1,59,4,60,3,24,2,26,2","technician,20,2,21,2,43,1,44,1,51,2","technicians,18,1,19,1,20,3,21,3,22,2,23,2,49,1,51,3","technologies,1,2,3,1,59,21,60,9,14,1,15,1,61,1","technology,1,8,8,2,10,2,53,1,12,1,13,1,18,1,19,1,25,2,27,2,31,1,33,1,46,1,48,1,49,1,50,2,54,1,62,1","techsupp@esna.com,59,1,60,1","tel,59,2,60,1","telecom,1,7,2,6,3,7,4,8,5,11,6,7,7,7,8,7,9,5,10,7,11,6,12,5,13,5,14,6,15,6,16,5,17,5,18,9,19,9,20,9,21,9,22,9,23,9,24,9,25,9,26,9,27,9,28,5,29,5,30,5,31,8,32,6,33,8,34,6,35,5,36,5,39,11,40,11,41,8,42,8,43,9,44,9,45,9,46,8,47,9,48,8,49,9,50,6,51,6,62,8","telecom&#146,20,1,21,1,24,1,26,1,45,1,47,1,51,1","telecommunications,1,9,5,3,18,1,19,1,22,1,23,1,45,1,46,2,47,1,48,2,49,1,50,3,55,1,58,1,62,3","telecommuters,50,1","telemarketers,18,1,19,1,49,1","telephone,1,72,8,1,10,1,53,23,59,1,60,70,14,1,15,1,18,1,19,1,20,2,21,2,49,1,52,13,54,22,55,17,56,15,61,7","telephones,1,8,4,1,5,1,8,1,9,1,10,1,53,5,24,1,26,1,50,5,52,1,54,7,56,2","telephone-type,35,1,36,1","telephon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arrFiles=new Array();arrFiles[0]=new Array(1,"","14 Jul 2006","American Telecom Corporation of Pennsylvania","VOIP Pittsburgh,Voice Over IP,Pittsburgh ISP,Pittsburgh Voice services,Pittsburgh Data switch services,Pittsburgh Data services,Pittsburgh white pages,Pittsburgh Internet service provider,Pittsburgh long distance service,Pittsburgh network services,Pitts","VOIP Pittsburgh,Voice Over IP,Pittsburgh ISP,Pittsburgh Voice services,Pittsburgh Data switch services,Pittsburgh Data services,Pittsburgh white pages,Pittsburgh Internet service provider,Pittsburgh long distance service,Pittsburgh network services,Pitts","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) At American Telecom, we believe our customers expect more than just great technologies. Instead, they expect the best possible telecommunications solution performance. They expect reliability from their system. And reliability from us. At American Telecom, we know that the very best of technologies are only as valuable as the people who use them. For that reason, we consider customer service and support to be every bit as much of our product line as the phone systems we sell. It&#8217;s a formula that seems to have worked. For 30 years, we have served more than 3,000 customers throughout our region. Most have been with us for years, upgrading their systems as their businesses expand. We believe this retention rate is due not just to our products, but to the relationships we&#8217;ve built with our customers over the years. From identifying needs to training employees to servicing a product 24/7, we never lose sight of the importance of our relationship. After all, we&#8217;re in the communications business. Read more About Us . © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",25);arrFiles[1]=new Array(2,"products/campus.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Networking","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Multiple Locations We effectively unify multiple location companies through a totally transparent voice and data network. Whether yours is a small business or a large enterprise with multiple locations, our campus applications allow calls to be easily answered and transferred to anywhere within the network. Your customers simply call one number and the call is routed to the appropriate party. We offer a fully transparent network that provides easy access and execution of all system features. Our networking solutions allow for reduced infrastructure costs by providing full access to centrally located resources such as automated attendant, voice mail, call accounting and other call center applications. American Telecom provides networking solutions allowing employees to work together more efficiently while customers benefit from better service. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[2]=new Array(3,"products/index.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Product Solutions","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Products Whether you have a single-location, or need to seamlessly link multiple sites, American Telecom can design a solution for you. We offer a full range of options that will enhance efficiency and productivity by effectively managing all communications needs. By integrating the latest technologies &#8211; like Voice Over IP, unified messaging and converged platforms &#8211; with an absolute commitment to service and training, American Telecom delivers communications solutions to meet any challenge. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[3]=new Array(4,"services/index.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Services","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Services American Telecom provides custom designed solutions to enable your company to reduce costs, increase productivity, and grow revenue. We will provide a communication system designed to include telephones, messaging, converged voice and data, networking, and visual mailbox management. Whatever your communications needs, we have the solution. We will design a communications system geared toward your business needs and objectives. With the purchase of one of our solutions, you can expect an easy transition from your old system to the new one. We provide training on all of our applications so your staff is comfortable with operating the system. And when you have a question about one of our applications, an answer is always just a phone call away. American Telecom offers the best solution to your business communicatin all of our applications so your staff is comfortable with operating the system. And when you have a question about one of our applications, an answer is always just a phone call away. American Telecom offers the best solution to your business communications needs. Click here to learn more about System Design . © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[4]=new Array(5,"aboutus/index.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - About Us","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) ABOUT US History Careers Vintage ATCPA American Telecom Corp. of Pennsylvania is a full-service telecommunications company that has been installing and maintaining communications systems for over 30 years. Headquartered in Glenshaw, we provide solutions and services to small, medium and large businesses throughout the tri-state region. American Telecom partners with trusted telecom product manufacturers like Iwatsu Voice Networks, Mitel and Esna to provide products such as business telephones, messaging, IP solutions, and networking. We listen to our customers and make recommendations based on our knowledge of the products and our 30 years of experience. And because we are not the exclusive provider for any one manufacturer, we choose the right solution for you. Through a dedication to staff training and outstanding technical support, American Telecom has become the leader in local telecommunications. We pride ourselves on being able to respond rapidly to customer needs, and our customers stay with us because they know that they will always be treated fairly. At American Telecom, our purpose is to meet your telecommunications needs at an affordable cost. Our goal is total customer satisfaction. Read about our Company&#146;s History Get an Overview of our Products © 2006 American Telecom Corporation of Pennsylvania. A width=100% height=100% © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[5]=new Array(6,"terryphone/index.html","17 Jul 2006","American Telecom Corporation of Pennsylvania - Terryphones","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) TERRYPHONE MANUFACTURE Information Place Order Terryphone is an industrial communications paging system that is tough enough to function in unfavorable working environments. This durable system withstands the rigors of life in an industrial workplace, in corrosive environments, and heavy manufacturing. Wherever you see hardhats and forklifts, you \'ll see a Terryphone communication set hanging on the wall. Parts used for Terryphone are procured and produced by local manufacturers in the tri-state area, including metal stamping, plastic housing molds, coil cord and cabling. The phones are hand assembled and tested in one of American Telecom \'s two local facilities. As the sole owner of the rights including metal stamping, plastic housing molds, coil cord and cabling. The phones are hand assembled and tested in one of American Telecom \'s two local facilities. As the sole owner of the rights to Terryphone, we sell, ship and support Terryphone worldwide. We do in-house repairs on existing Terryphones, and we furnish parts and ship them across the country and around the world. Read about How Terryphone Works . © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",14);arrFiles[6]=new Array(7,"success/index.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) Customer Promise American Telecom is committed to total customer satisfaction. That means when you choose us as your partner, we will do everything we can to provide you with the tools you need for seamless communication throughout your business, at an affordable cost. Our customers are professionals, and we treat all of them with the utmost professionalism. When something goes wrong, you can count on us for a quick response and a tireless approach to the problem. We will work around your schedule so that your business is not interrupted. And once the solution is implemented, we will follow up with you to make sure you and your staff are satisfied with the communications platform, and it is meeting your needs. The vast majority of our customers have been our customers for several years. We like to think of that longevity as a testament to our work ethic. They expect the best from us, and we deliver. That \'s our promise to you - total customer satisfaction. Click here to read about what our customers are saying about us. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. =0 width=100% height=100% © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[7]=new Array(8,"products/bus_tel.htm?cell=PS1","17 Jul 2006","American Telecom Corporation of Pennsylvania - Product Solutions","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Business Communications Servers American Telecom offers a full range of solutions for small and mid-size businesses, as well as large enterprises. Our systems are uniquely designed for each customer, providing cost-effective and advanced systems to deliver greater functionality and efficiency for your business. By designing our systems to meet the needs of each client, we provide greater flexibility so your server can evolve along with your business. We also offer a comprehensive portfolio of telephones, IP desktop devices, applications and peripherals. We provide our customers with a solid choice of vendors and manufacturers to provide our customers the best performing, most durable products on the market. Click here for more detail on our business telephone solutions Converged Platforms American Telecom supports both pure IP telephony and IP-enabled technology. This gives our customers the option to &#8220;build&#8221; their infrastructure as their business needs evolve. Our converged communication platforms include the same sophisticated features of a traditional PBX system with the option of fully integrated IP technology. Our well designed hybrid system can support 100% TDM, 100% IP, or a combination of both capabilities. We can design a converged platform that is affordable, flexible and has fewer hardware requirements. Our systems are fully migrateable and designed to fit your specific needs now, and as your business changes. We design your infrastructure today, to protect your investment tomorrow. The result is a system without compromise&#8230;a system that is reliable, affordable and flexible with fewer hardware requirements. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",17);arrFiles[8]=new Array(9,"contact/index.php","","American Telecom Corporation of Pennsylvania - Contact Information","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) CONTACT US email inquiries: info@atcpa.com Mailing address: 1007 Eigth Avenue Glenshaw, PA 15116 412 487 8900 (phone) 412 486 8600 (after hours support) 412 487 8628 (fax) Toll free: 1-800-860-0282 If you would like specific product information, please complete the following form and allow one business day for us to return your request for information. * Indicates required field. first name: * last name: * business name: * mailing address: * city: * state: Select a state Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington Washington D.C. West Virginia Wisconsin Wyoming * postal code: - * phone: - - * email: * how did you find us? Select one yellow pages referral current customer web search other I would like more information about: Select one Captarus Campus Installations for seamless integration Complete Wireless Solutions Custom Business Telephones Custom Business Voice Mail Esnatec Iwatsu Lifetime Support/Extended Mainenance Mitel On-site training/support Samsung Terryphone Unified Messaging Voice Over IP Wireless Networks All ATPCA products and services comments: &copy; 2006 American Telecom Coorporation of Pennsylvania. All Rights Reserved. Design by: cap hill design group. ",12);arrFiles[9]=new Array(10,"products/bus_tel.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Product Solutions","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Business Communications Servers American Telecom offers a full range of solutions for small and mid-size businesses, as well as large enterprises. Our systems are uniquely designed for each customer, providing cost-effective and advanced systems to deliver greater functionality and efficiency for your business. By designing our systems to meet the needs of each client, we provide greater flexibility so your server can evolve along with your business. We also offer a comprehensive portfolio of telephones, IP desktop devices, applications and peripherals. We provide our customers with a solid choice of vendors and manufacturers to provide our customers the best performing, most durable products on the market. Click here for more detail on our business telephone solutions Converged Platforms American Telecom supports both pure IP telephony and IP-enabled technology. This gives our customers the option to &#8220;build&#8221; their infrastructure as their business needs evolve. Our converged communication platforms include the same sophisticated features of a traditional PBX system with the option of fully integrated IP technology. Our well designed hybrid system can support 100% TDM, 100% IP, or a combination of both capabilities. We can design a converged platform that is affordable, flexible and has fewer hardware requirements. Our systems are fully migrateable and designed to fit your specific needs now, and as your business changes. We design your infrastructure today, to protect your investment tomorrow. The result is a system without compromise&#8230;a system that is reliable, affordable and flexible with fewer hardware requirements. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",17);arrFiles[10]=new Array(11,"products/campus.htm?cell=PS2","17 Jul 2006","American Telecom Corporation of Pennsylvania - Networking","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Multiple Locations We effectively unify multiple location companies through a totally transparent voice and data network. Whether yours is a small business or a large enterprise with multiple locations, our campus applications allow calls to be easily answered and transferred to anywhere within the network. Your customers simply call one number and the call is routed to the appropriate party. We offer a fully transparent network that provides easy access and execution of all system features. Our networking solutions allow for reduced infrastructure costs by providing full access to centrally located resources such as automated attendant, voice mail, call accounting and other call center applications. American Telecom provides networking solutions allowing employees to work together more efficiently while customers benefit from better service. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[11]=new Array(12,"products/ip.htm?cell=PS3","17 Jul 2006","American Telecom Corporation of Pennsylvania - IP Telephony","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Voice over IP IP telephony is a powerful gateway from your main office to your employees working from remote office or home locations. Let your remote employees take advantage of all the PBX system features and benefits available in the main office. A true lP application will route all voice and data through a high-speed internet connection. This is the technology used to transmit a voice conversation over a data network. We offer a practical migration path to IP telephony. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[12]=new Array(13,"products/ip.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - IP Telephony","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Voice over IP IP telephony is a powerful gateway from your main office to your employees working from remote office or home locations. Let your remote employees take advantage of all the PBX system features and benefits available in the main office. A true lP application will route all voice and data through a high-speed internet connection. This is the technology used to transmit a voice conversation over a data network. We offer a practical migration path to IP telephony. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[13]=new Array(14,"products/msgvm.htm?cell=PS4","17 Jul 2006","American Telecom Corporation of Pennsylvania - Messaging","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Messaging In many ways, a messaging system is the front door to your business. Whether it&#8217;s a traditional voice mail system or a more advanced messaging management solution, American Telecom can help your company become more welcoming. Traditional voice systems make it easy for customers to reach you by incorporating features like automated attendant, unlimited voice mailboxes, conversation record, voice monitor, broadcast messaging and more. Our advanced message systems incorporate additional collaborative technologies like automatic call distribution, speech recognition, visual mailbox management and desktop chatting capabilities. Unified Messaging Manage all of your messages from any phone, PC or web browser. Unified messaging is an extension of voice through the convergence of the telephone, data and wireless network. No matter where you are, our platforms offer universal access through voicemail, visual mailbox management and fax server. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[14]=new Array(15,"products/msgvm.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Messaging","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Messaging In many ways, a messaging system is the front door to your business. Whether it&#8217;s a traditional voice mail system or a more advanced messaging management solution, American Telecom can help your company become more welcoming. Traditional voice systems make it easy for customers to reach you by incorporating features like automated attendant, unlimited voice mailboxes, conversation record, voice monitor, broadcast messaging and more. Our advanced message systems incorporate additional collaborative technologies like automatic call distribution, speech recognition, visual mailbox management and desktop chatting capabilities. Unified Messaging Manage all of your messages from any phone, PC or web browser. Unified messaging is an extension of voice through the convergence of the telephone, data and wireless network. No matter where you are, our platforms offer universal access through voicemail, visual mailbox management and fax server. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[15]=new Array(16,"products/wireless.htm?cell=PS5","17 Jul 2006","American Telecom Corporation of Pennsylvania - Wireless Services","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Wireless We offer a well designed, wireless portable station programmed to operate just like your desktop with one major difference, you can take it with you. Your employees can move from office to conference room to warehouse with seamless accessibility. With our wireless handset, you can make and answer calls and access useful features, such as call forwarding, message waiting lamp, voice mail and paging. Additionally, a wireless handset has full access to applications such as call center management and supervisor help features. No matter how much your busy staff moves around the building, they will maintain access to all the system features. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[16]=new Array(17,"products/wireless.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Wireless Services","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Wireless We offer a well designed, wireless portable station programmed to operate just like your desktop with one major difference, you can take it with you. Your employees can move from office to conference room to warehouse with seamless accessibility. With our wireless handset, you can make and answer calls and access useful features, such as call forwarding, message waiting lamp, voice mail and paging. Additionally, a wireless handset has full access to applications such as call center management and supervisor help features. No matter how much your busy staff moves around the building, they will maintain access to all the system features. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[17]=new Array(18,"products/peripherals.htm?cell=PS6","17 Jul 2006","American Telecom Corporation of Pennsylvania - Peripherals","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Extras Hosted Voice over IP Service: Video Conferencing: Meet with anyone, anywhere, anytime with a Video Conference application. Save money on travel expenses and spend less time on the road away from the office. Our high-performance video conferencing solutions offer extensive flexibility for custom integration and applications. This technology will enable your business to communicate visually, increasing productivity and efficiency. Call Accounting: Our powerful and easy to manage call accounting solutions help you keep track of your business \'s telecommunications expenses by storing the call record information generated by your phone system. You can generate reports on an automated schedule, which can be viewed on your PC, from the web, saved, emailed or printed. Automatic Call Distribution: An ACD system routes incoming calls, in the order they were received, to the next available representative. This feature is ideal for businesses that make or receive a large volume of calls, such as insurance companies, airlines, and newspaper advertising departments. For telemarketers, an ACD system can automatically dial numbers, display sales points on a computer screen, and simultaneously show the customer \'s information. Data Fiber Cabling: With more than 30 years of experience, American Telecom designs, installs and maintains superior voice and data communications cabling systems. Our highly skilled technicians will assess your business needs, offer recommendations, and see the project through to completion. When you turn to American Telecom for your networking needs, you \'re assured of a well- designed and structured cabling system that will support high-speed voice, data and video for many years to come. Headsets: American Telecom offers high-quality, ergonomically designed headsets so your employees can enjoy the convenience of hands-free calling. We offer several comfortable headset options depending on your personal preference. Battery Backup: When the unexpected happens and the power goes out, you need to be sure that your business stays up and running and your data is safe. Our battery backup products offer you choices and peace of mind. Paging: American Telecom offers a full line of paging options allowing your business to stay in constant communication. With our systems you can page individuals, groups or the entire organization through auxiliary overhead devises or telephone speakers. Our systems can also migrate with existing paging equipment already in place. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",17);arrFiles[18]=new Array(19,"products/peripherals.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Peripherals","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Extras Hosted Voice over IP Service: Video Conferencing: Meet with anyone, anywhere, anytime with a Video Conference application. Save money on travel expenses and spend less time on the road away from the office. Our high-performance video conferencing solutions offer extensive flexibility for custom integration and applications. This technology will enable your business to communicate visually, increasing productivity and efficiency. Call Accounting: Our powerful and easy to manage call accounting solutions help you keep track of your business \'s telecommunications expenses by storing the call record information generated by your phone system. You can generate reports on an automated schedule, which can be viewed on your PC, from the web, saved, emailed or printed. Automatic Call Distribution: An ACD system routes incoming calls, in the order they were received, to the next available representative. This feature is ideal for businesses that make or receive a large volume of calls, such as insurance companies, airlines, and newspaper advertising departments. For telemarketers, an ACD system can automatically dial numbers, display sales points on a computer screen, and simultaneously show the customer \'s information. Data Fiber Cabling: With more than 30 years of experience, American Telecom designs, installs and maintains superior voice and data communications cabling systems. Our highly skilled technicians will assess your business needs, offer recommendations, and see the project through to completion. When you turn to American Telecom for your networking needs, you \'re assured of a well- designed and structured cabling system that will support high-speed voice, data and video for many years to come. Headsets: American Telecom offers high-quality, ergonomically designed headsets so your employees can enjoy the convenience of hands-free calling. We offer several comfortable headset options depending on your personal preference. Battery Backup: When the unexpected happens and the power goes out, you need to be sure that your business stays up and running and your data is safe. Our battery backup products offer you choices and peace of mind. Paging: American Telecom offers a full line of paging options allowing your business to stay in constant communication. With our systems you can page individuals, groups or the entire organization through auxiliary overhead devises or telephone speakers. Our systems can also migrate with existing paging equipment already in place. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",17);arrFiles[19]=new Array(20,"services/sys_design.htm?cell=SV1","17 Jul 2006","American Telecom Corporation of Pennsylvania - System Design","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Services &#150; System Design American Telecom will work with your IT manager or system administrator to develop a complete system design. We will create a schedule that includes notification of the local operating company of the intent to install a new telephone system, coordination of installation of new circuits, and any changes in long distance carriers. American Telecom will also define the dates for cabling, system delivery, design and entry, and user training. American Telecom implements all hardware, software, network, voice and data. Your system manager will then meet with one of our project coordinators to define the individual requirements of each user and develop a program that meets those needs. American Telecom will cut the system over, ensuring minimal interruption in telephone service and distraction to your staff. Training American Telecom&#146;s commitment to total customer service includes customizing a training program during installation to suit your company&#146;s needs. Immediately following a cut over, a technician will dedicate the next business day to &#147;shadowing,&#148; or reviewing the systems operation with the customer&#146;s system manager. In addition to the installation technician, the salesperson, the customer training specialist, and the operations engineer, will be available throughout the business day to work with you to answer any questions regarding the communications solution. These same individuals are available throughout the life of the system to help you and your staff to operate the system effectively. We will also conduct training classes for your staff on the system once it is &#147;live.&#148; This training covers all system features and functionality so your staff can operate the system with ease. Our technicians will be on hand to help your staff get adjusted to the new system and answer any questions. Our experienced technicians are trained by our equipment manufacturers, and we pass on that knowledge each and every time you need it. We provide complete on-going education and documentation at no additional cost as long as a maiine-height: 150% Our experienced technicians are trained by our equipment manufacturers, and we pass on that knowledge each and every time you need it. We provide complete on-going education and documentation at no additional cost as long as a maintenance contract is in effect. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",17);arrFiles[20]=new Array(21,"services/sys_design.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - System Design","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Services &#150; System Design American Telecom will work with your IT manager or system administrator to develop a complete system design. We will create a schedule that includes notification of the local operating company of the intent to install a new telephone system, coordination of installation of new circuits, and any changes in long distance carriers. American Telecom will also define the dates for cabling, system delivery, design and entry, and user training. American Telecom implements all hardware, software, network, voice and data. Your system manager will then meet with one of our project coordinators to define the individual requirements of each user and develop a program that meets those needs. American Telecom will cut the system over, ensuring minimal interruption in telephone service and distraction to your staff. Training American Telecom&#146;s commitment to total customer service includes customizing a training program during installation to suit your company&#146;s needs. Immediately following a cut over, a technician will dedicate the next business day to &#147;shadowing,&#148; or reviewing the systems operation with the customer&#146;s system manager. In addition to the installation technician, the salesperson, the customer training specialist, and the operations engineer, will be available throughout the business day to work with you to answer any questions regarding the communications solution. These same individuals are available throughout the life of the system to help you and your staff to operate the system effectively. We will also conduct training classes for your staff on the system once it is &#147;live.&#148; This training covers all system features and functionality so your staff can operate the system with ease. Our technicians will be on hand to help your staff get adjusted to the new system and answer any questions. Our experienced technicians are trained by our equipment manufacturers, and we pass on that knowledge each and every time you need it. We provide complete on-going education and documentation at no additional cost as long as a maiine-height: 150% Our experienced technicians are trained by our equipment manufacturers, and we pass on that knowledge each and every time you need it. We provide complete on-going education and documentation at no additional cost as long as a maintenance contract is in effect. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",17);arrFiles[21]=new Array(22,"services/install.htm?cell=SV2","17 Jul 2006","American Telecom Corporation of Pennsylvania - Installation","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Installation For many companies installation would be the last step of their commitment to you. At American Telecom we feel that installation is just the beginning. And we take installation very seriously. Installation goes beyond placing phones on desks and running cables through the walls. The installation of your phone system requires specific coordination between you, your phone company, and American Telecom. At American Telecom we use our years of experience to help ease the transition between phone systems and foresee and prevent common problems. Our technicians are extensively trained and have years of experiencecom we use our years of experience to help ease the transition between phone systems and foresee and prevent common problems. Our technicians are extensively trained and have years of experience. It is their courteous attitude and attention to detail coupled with the superior quality product that makes American Telecom your best choice for your total telecommunications provider. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[22]=new Array(23,"services/install.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Installation","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Installation For many companies installation would be the last step of their commitment to you. At American Telecom we feel that installation is just the beginning. And we take installation very seriously. Installation goes beyond placing phones on desks and running cables through the walls. The installation of your phone system requires specific coordination between you, your phone company, and American Telecom. At American Telecom we use our years of experience to help ease the transition between phone systems and foresee and prevent common problems. Our technicians are extensively trained and have years of experiencecom we use our years of experience to help ease the transition between phone systems and foresee and prevent common problems. Our technicians are extensively trained and have years of experience. It is their courteous attitude and attention to detail coupled with the superior quality product that makes American Telecom your best choice for your total telecommunications provider. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[23]=new Array(24,"services/maint_supp.htm?cell=SV3","17 Jul 2006","American Telecom Corporation of Pennsylvania - Maintanence and Support","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Services &#150; Maintenance At American Telecom, we stand behind our products. We provide a contractual commitment from the system vendor regarding the installation and maintenance of the system ensuring availability of replacement parts for 10 years from the date of cut over. After the warranty period expires, we will provide you with maintenance options to suit your company&#146;s individual needs. Central to American Telecom&#146;s commitment to customer service is our seven-day per week Maintenance Center, which is manned around the clock by technical personnel qualified to respond to any customer needs that may arise. Think of it as a full-time help desk, with an expert on hand to help you. In addition, our customer service team will provide you with service solutions, product enhancements, and consultation on how to effectively maintain your communications equipment. Services &#150; Technical Support American Telecom is committed to providing our customers with the best quality products. And when something goes wrong, we will respond quickly, and without added cost to you. Every member of our staff, whether service or support, will treat you and your staff with the highest degree of professionalism. We pride ourselves on our ability to support and maintain a variety of applications and solutions. That means when you partner with us, we are your one-stop-shop for supporting all of your communications applications - from business telephones, messaging, call accounting, line of service, and more. American Telecom stands behind our products. We provide a contractual commitment from the system vendor regarding the installation and maintenance of the system ensuring availability of replacement parts for seven years from the date of cut over. After the warranty period expires, we will provide you with maintenance options to suit your company \'s individual needs. Click here to learn more about Training © 2006 American Telecom Corporation of Pennsylvania © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[24]=new Array(25,"services/financial.htm?cell=SV5","17 Jul 2006","American Telecom Corporation of Pennsylvania - Financial Services","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Financial Services Outright purchase: When ownership is right for your company we can design a system for you. An outright purchase may be made directly or in installments. Once the equipment is purchased, American Telecom will continue provide exceptional service and support lifetime of your equipment. We can custom tailor a program that meets your needs. Lease Options: Turn your technology into a monthly payment by using one of our lease partners. American Telecom provides customized leasing and financing solutions. Our experienced staff will evaluate your company&#146;s financial needs and design a program for your small business or ln your technology into a monthly payment by using one of our lease partners. American Telecom provides customized leasing and financing solutions. Our experienced staff will evaluate your company&#8217;s financial needs and design a program for your small business or large enterprise. Rental Program: For municipalities, non-profit organizations, healthcare, and other institutions, making a capital expenditure on communications equipment sometimes isn&#8217;t an option. American Telecom can help. We offer a variety of complete rental programs with full maintenance service included. Take advantage of the flexible rental programs we offer. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[25]=new Array(26,"services/maint_supp.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Maintanence and Support","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Services &#150; Maintenance At American Telecom, we stand behind our products. We provide a contractual commitment from the system vendor regarding the installation and maintenance of the system ensuring availability of replacement parts for 10 years from the date of cut over. After the warranty period expires, we will provide you with maintenance options to suit your company&#146;s individual needs. Central to American Telecom&#146;s commitment to customer service is our seven-day per week Maintenance Center, which is manned around the clock by technical personnel qualified to respond to any customer needs that may arise. Think of it as a full-time help desk, with an expert on hand to help you. In addition, our customer service team will provide you with service solutions, product enhancements, and consultation on how to effectively maintain your communications equipment. Services &#150; Technical Support American Telecom is committed to providing our customers with the best quality products. And when something goes wrong, we will respond quickly, and without added cost to you. Every member of our staff, whether service or support, will treat you and your staff with the highest degree of professionalism. We pride ourselves on our ability to support and maintain a variety of applications and solutions. That means when you partner with us, we are your one-stop-shop for supporting all of your communications applications - from business telephones, messaging, call accounting, line of service, and more. American Telecom stands behind our products. We provide a contractual commitment from the system vendor regarding the installation and maintenance of the system ensuring availability of replacement parts for seven years from the date of cut over. After the warranty period expires, we will provide you with maintenance options to suit your company \'s individual needs. Click here to learn more about Training © 2006 American Telecom Corporation of Pennsylvania © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[26]=new Array(27,"services/financial.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Financial Services","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Financial Services Outright purchase: When ownership is right for your company we can design a system for you. An outright purchase may be made directly or in installments. Once the equipment is purchased, American Telecom will continue provide exceptional service and support lifetime of your equipment. We can custom tailor a program that meets your needs. Lease Options: Turn your technology into a monthly payment by using one of our lease partners. American Telecom provides customized leasing and financing solutions. Our experienced staff will evaluate your company&#146;s financial needs and design a program for your small business or ln your technology into a monthly payment by using one of our lease partners. American Telecom provides customized leasing and financing solutions. Our experienced staff will evaluate your company&#8217;s financial needs and design a program for your small business or large enterprise. Rental Program: For municipalities, non-profit organizations, healthcare, and other institutions, making a capital expenditure on communications equipment sometimes isn&#8217;t an option. American Telecom can help. We offer a variety of complete rental programs with full maintenance service included. Take advantage of the flexible rental programs we offer. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[27]=new Array(28,"services/downloads.htm?cell=SV6","17 Jul 2006","American Telecom Corporation of Pennsylvania - Financial Services","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services APS Digital Phone User Guide APS Single Line Phone User Guide ECS Digital Phone User Guide ECS Single Line Phone User Guide VS Digital Phone User Guide VMI Voicemail User Guide VMI Voicemail Flowchart Esna PMI Quick Guide border=0 src=../images/pdf_ico.gif width=20 height=20 Esna PMI Quick Guide Esna OfficeLinX User Guide Esna OfficeLinX Pocket User Guide Esna OfficeLinX Client Application User Guide 100% height=100% © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[28]=new Array(29,"aboutus/history.htm?cell=AU1","17 Jul 2006","American Telecom Corporation of Pennsylvania - History","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) ABOUT US &gt; History Careers Vintage ATCPA Company History © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",13);arrFiles[29]=new Array(30,"aboutus/history.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - History","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) ABOUT US &gt; History Careers Vintage ATCPA Company History © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",13);arrFiles[30]=new Array(31,"aboutus/careers.htm?cell=AU2","17 Jul 2006","American Telecom Corporation of Pennsylvania - Careers","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) ABOUT US History &gt; Careers Vintage ATCPA Careers at American Telecom Imagine a job that provides you with the chance to work with leading-edge communications technology, the best clients in Western Pennsylvania, in a pleasant, friendly working environment. Most of the staff at American Telecom have been with us for a long time &#8211; that&#8217;s because we are not just a company, we are a &#8220;family.&#8221; We are looking for bright people who enjoy their work and working hard. We offer an excellent benefits package, 401K, and paid vacations. For more information about Careers at American Telecom, contact resumes@atcpa.com . © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",14);arrFiles[31]=new Array(32,"aboutus/vintage.htm?cell=AU3","17 Jul 2006","American Telecom Corporation of Pennsylvania - Vintage","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) ABOUT US History Careers &gt; Vintage ATCPA In addition to an exceptionally long history of providing superior products and services, American Telecom prides itself on a unique history of people and products. Since 1970 we have been selling, installing and maintaining communications equipment. Enjoy viewing the evolution of our products since 1965. [Pictures coming soon!] © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",13);arrFiles[32]=new Array(33,"aboutus/careers.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Careers","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) ABOUT US History &gt; Careers Vintage ATCPA Careers at American Telecom Imagine a job that provides you with the chance to work with leading-edge communications technology, the best clients in Western Pennsylvania, in a pleasant, friendly working environment. Most of the staff at American Telecom have been with us for a long time &#8211; that&#8217;s because we are not just a company, we are a &#8220;family.&#8221; We are looking for bright people who enjoy their work and working hard. We offer an excellent benefits package, 401K, and paid vacations. For more information about Careers at American Telecom, contact resumes@atcpa.com . © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",14);arrFiles[33]=new Array(34,"aboutus/vintage.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Vintage","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) ABOUT US History Careers &gt; Vintage ATCPA In addition to an exceptionally long history of providing superior products and services, American Telecom prides itself on a unique history of people and products. Since 1970 we have been selling, installing and maintaining communications equipment. Enjoy viewing the evolution of our products since 1965. [Pictures coming soon!] © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",13);arrFiles[34]=new Array(35,"terryphone/info.htm?cell=TP1","17 Jul 2006","American Telecom Corporation of Pennsylvania - Terryphone Information","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) TERRYPHONE MANUFACTURE Information Place Order How Does Terryphone Work? Anyone who has worked in a large, noisy industrial facility knows how difficult it can be to locate one specific person. Terryphone was conceived to solve that problem. It is the most efficient method of locating a person-voice paging with a common line talkpath. A Terryphone internal communications system is often referred to as a common line, or common talkpath system, because any subset (individual phone) in the system can be used to respond to a page. This feature gives Terryphone its most important feature: speed in locating a specific person. Terryphones can be strategically placed anywhere in your working environment to maximize convenience. Another advantage of a common line system is the ease and efficiency of conferencing. When three or more people pick up the handset of their Terryphone subset, they can all talk with one another. Bringing another person into the conversation is as simple as pressing the handset page button and speaking the person \'s name into the mouthpiece. When the person being paged picks up the handset, he or she will immediately join in the conference call. Terryphone subsets are the individual user stations (phones) of the system. They provide access to the voice paging circuit and telephonic-type communication. There are two basic styles of Terryphone subsets: Director Desk phones, and Director Wall phones. These subsets are available in black or beige colors, and offer distinctive features and modular construction for a compatible blend of style and utility. The Terryphone subset is constructed of high-impact Cycolac® plastic. Each subset has a telephone-type handset with a spring-loaded activator switch for thumb and forefinger control. The desk phone has a factory-installed paper cone speaker. A neon lamp provides a visual line-in-use (busy) indication. A Momentary contact button (MCB) can be used for special functions or zone paging. One-way emergency, or Private Page (PP) is available for your receptionist. This paging feature is independent of the common talkpath. Desk phones are equipped with a wall mounting junction box terminated to the subset line cord. Wall phones are equipped with a camblock type terminal strip inside the housing for direct cable connections. Read about our Services . Services . © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[35]=new Array(36,"terryphone/info.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Terryphone Information","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) TERRYPHONE MANUFACTURE Information Place Order How Does Terryphone Work? Anyone who has worked in a large, noisy industrial facility knows how difficult it can be to locate one specific person. Terryphone was conceived to solve that problem. It is the most efficient method of locating a person-voice paging with a common line talkpath. A Terryphone internal communications system is often referred to as a common line, or common talkpath system, because any subset (individual phone) in the system can be used to respond to a page. This feature gives Terryphone its most important feature: speed in locating a specific person. Terryphones can be strategically placed anywhere in your working environment to maximize convenience. Another advantage of a common line system is the ease and efficiency of conferencing. When three or more people pick up the handset of their Terryphone subset, they can all talk with one another. Bringing another person into the conversation is as simple as pressing the handset page button and speaking the person \'s name into the mouthpiece. When the person being paged picks up the handset, he or she will immediately join in the conference call. Terryphone subsets are the individual user stations (phones) of the system. They provide access to the voice paging circuit and telephonic-type communication. There are two basic styles of Terryphone subsets: Director Desk phones, and Director Wall phones. These subsets are available in black or beige colors, and offer distinctive features and modular construction for a compatible blend of style and utility. The Terryphone subset is constructed of high-impact Cycolac® plastic. Each subset has a telephone-type handset with a spring-loaded activator switch for thumb and forefinger control. The desk phone has a factory-installed paper cone speaker. A neon lamp provides a visual line-in-use (busy) indication. A Momentary contact button (MCB) can be used for special functions or zone paging. One-way emergency, or Private Page (PP) is available for your receptionist. This paging feature is independent of the common talkpath. Desk phones are equipped with a wall mounting junction box terminated to the subset line cord. Wall phones are equipped with a camblock type terminal strip inside the housing for direct cable connections. Read about our Services . Services . © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",15);arrFiles[36]=new Array(37,"terryphone/plor.php?cell=TP2","","plor.php?cell=TP2","","","Parse error : parse error, unexpected  \'} \' in /homepages/21/d162883456/htdocs/terryphone/plor.php on line 572 ",12);arrFiles[37]=new Array(38,"terryphone/plor.php","","plor.php","","","Parse error : parse error, unexpected  \'} \' in /homepages/21/d162883456/htdocs/terryphone/plor.php on line 572 ",12);arrFiles[38]=new Array(39,"success/testimonial1.htm?cell=SS1","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) Client: Centers for Rehab Services (CRS) A provider of outpatient physical, occupational and speech therapies Situation: After a period of expansion, CRS realized its phone system was outdated and unable to handle future growth. They turned to American Telecom because of their reputation of providing excellent training and support, as well as their flexibility. Client Experience: American Telecom installed the ADIX/VMI system at the client&#146;s McKeesport location without tacking on additional or unnecessary equipment and charges. It was a solution that served CRS&#146; current needs, as well as one that would grow with their business, &#147;American Telecom was willing to work around our schedule,&#148; said Vicki McLaughlin, Executive Assistant at Centers for Rehab Services. &#147;The sales representative gave a detailed, easy to understand presentation of the product and its capabilities.&#148; Results: Since the original installation in July 2001, American Telecom has installed 10 additional systems at CRS&#146; Belle Vernon, Uniontown, Squirrel Hill, Beaver Falls, North Huntington, Greensburg, Allison sults: Since the original installation in July 2001, American Telecom has installed 10 additional systems at CRS&#8217; Belle Vernon, Uniontown, Squirrel Hill, Beaver Falls, North Huntington, Greensburg, Allison Park, White Oak, and Robinson locations, and has performed general service to CRS&#8217; Aliquippa, Coraopolis, and McKnight Road/Ross Twp. Locations. &#8220;The switch from the old system to the American Telecom system was conducted without any inconvenience to us.&#8221; Click here to read our next testimonial. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[39]=new Array(40,"success/testimonial1.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) Client: Centers for Rehab Services (CRS) A provider of outpatient physical, occupational and speech therapies Situation: After a period of expansion, CRS realized its phone system was outdated and unable to handle future growth. They turned to American Telecom because of their reputation of providing excellent training and support, as well as their flexibility. Client Experience: American Telecom installed the ADIX/VMI system at the client&#146;s McKeesport location without tacking on additional or unnecessary equipment and charges. It was a solution that served CRS&#146; current needs, as well as one that would grow with their business, &#147;American Telecom was willing to work around our schedule,&#148; said Vicki McLaughlin, Executive Assistant at Centers for Rehab Services. &#147;The sales representative gave a detailed, easy to understand presentation of the product and its capabilities.&#148; Results: Since the original installation in July 2001, American Telecom has installed 10 additional systems at CRS&#146; Belle Vernon, Uniontown, Squirrel Hill, Beaver Falls, North Huntington, Greensburg, Allison sults: Since the original installation in July 2001, American Telecom has installed 10 additional systems at CRS&#8217; Belle Vernon, Uniontown, Squirrel Hill, Beaver Falls, North Huntington, Greensburg, Allison Park, White Oak, and Robinson locations, and has performed general service to CRS&#8217; Aliquippa, Coraopolis, and McKnight Road/Ross Twp. Locations. &#8220;The switch from the old system to the American Telecom system was conducted without any inconvenience to us.&#8221; Click here to read our next testimonial. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[40]=new Array(41,"success/testimonial2.htm?cell=SS2","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) Bulldog Office Products Commercial retailer of office supplies and furniture Situation : When Bulldog Office Products was just getting its business off the ground in the early 1980s, they didn&#146;t have money to burn on an expensive phone system. They needed something reliable that would grow with their business. Bulldog selected American Telecom over other providers because of affordability, excellent service, and the feeling that they would be treated fairly. Client Experience: Since the initial installation of an Iwatsu ADIX/AVT (now AVST) voicemail system, American Telecom has installed multiple site voice and data applications in Bulldog&#146;s Pittsburgh, Cleveland, and Columbus locations. A T1 connects the branches with their headquarters in Pittsburgh, where the customer service center is located. They also have a centralized voicemail system so calls can be transferred to any extension in any location. &#147;We&#146;ve been a customer since (the 1980&#146;s), and as we have grown, so has our system,&#148; said Mark Fera of Bulldog. Results: Bulldog no longer has to bother with the expense and redundancy of having a customer service manager in all locations &#150; Customer Service is now completely centralized in Pittsburgh. &#147;Our Cleveland and Columbus branches can concentrate on selling and operations,&#148; Fera said. He describes his experience with American Telecom as &#147;first class,&#148; saying that all tasks are always resolved when promised. Click here to read our next testimonial. © 2006 Amle © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[41]=new Array(42,"success/testimonial2.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) Bulldog Office Products Commercial retailer of office supplies and furniture Situation : When Bulldog Office Products was just getting its business off the ground in the early 1980s, they didn&#146;t have money to burn on an expensive phone system. They needed something reliable that would grow with their business. Bulldog selected American Telecom over other providers because of affordability, excellent service, and the feeling that they would be treated fairly. Client Experience: Since the initial installation of an Iwatsu ADIX/AVT (now AVST) voicemail system, American Telecom has installed multiple site voice and data applications in Bulldog&#146;s Pittsburgh, Cleveland, and Columbus locations. A T1 connects the branches with their headquarters in Pittsburgh, where the customer service center is located. They also have a centralized voicemail system so calls can be transferred to any extension in any location. &#147;We&#146;ve been a customer since (the 1980&#146;s), and as we have grown, so has our system,&#148; said Mark Fera of Bulldog. Results: Bulldog no longer has to bother with the expense and redundancy of having a customer service manager in all locations &#150; Customer Service is now completely centralized in Pittsburgh. &#147;Our Cleveland and Columbus branches can concentrate on selling and operations,&#148; Fera said. He describes his experience with American Telecom as &#147;first class,&#148; saying that all tasks are always resolved when promised. Click here to read our next testimonial. © 2006 Amle © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[42]=new Array(43,"success/testimonial3.htm?cell=SS3","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) I ndustrial Gasket and Shim (IGS) A precision job manufacturer of custom shims, waterjet and laser cutting services, gaskets, industrial sealants, and rotary kiln seals Situation: IGS was in need of a quality phone system and wanted to work with someone who would provide excellent service. They selected American Telecom because AT offered the best solution to meet the company&#146;s business objectives. Client Experience: American Telecom installed 30 Iwatsu ADIX/VMI phones, 5 Omegatrek wireless phones that are connected into the main system, a paging system, auto attendant, voice mail, speed dial, and many other features that make the phone system user friendly and functional. AT has forged a working relationship with IGS that has lasted 15 years. &#147;American Telecom knows our business needs and constantly provides solutions to help us achieve them,&#148; said Lisa Vugrinovich of IGS.&#147; Results: IGS is able to answer more incoming calls, and with auto attendant, customers no longer have to wait on hold. The Omegatrek wireless phones have proved to be an excellent solution for the production team who are constantly out on the shop floor to receive calls, no matter where they are in the plant. &#147;American Telecom has always provided excellent solutions, support and service,&#148; Vugrinovich said. &#147;Eric, our service technician, knows our needs very well, and he often stops in when he is in the area just to make sure that things are going well and that we have no problems.&#148; Click here to read our next testimonial. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[43]=new Array(44,"success/testimonial3.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) I ndustrial Gasket and Shim (IGS) A precision job manufacturer of custom shims, waterjet and laser cutting services, gaskets, industrial sealants, and rotary kiln seals Situation: IGS was in need of a quality phone system and wanted to work with someone who would provide excellent service. They selected American Telecom because AT offered the best solution to meet the company&#146;s business objectives. Client Experience: American Telecom installed 30 Iwatsu ADIX/VMI phones, 5 Omegatrek wireless phones that are connected into the main system, a paging system, auto attendant, voice mail, speed dial, and many other features that make the phone system user friendly and functional. AT has forged a working relationship with IGS that has lasted 15 years. &#147;American Telecom knows our business needs and constantly provides solutions to help us achieve them,&#148; said Lisa Vugrinovich of IGS.&#147; Results: IGS is able to answer more incoming calls, and with auto attendant, customers no longer have to wait on hold. The Omegatrek wireless phones have proved to be an excellent solution for the production team who are constantly out on the shop floor to receive calls, no matter where they are in the plant. &#147;American Telecom has always provided excellent solutions, support and service,&#148; Vugrinovich said. &#147;Eric, our service technician, knows our needs very well, and he often stops in when he is in the area just to make sure that things are going well and that we have no problems.&#148; Click here to read our next testimonial. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[44]=new Array(45,"success/testimonial4.htm?cell=SS4","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) The Salvation Army South Side adult rehabilitation and donation center warehouse Situation: The Salvation Army&#146;s South Side location was receiving 4,000 calls per month. With multiple donation centers, offices and warehouses, they needed a telecommunications system that would connect all of their area locations. They initially selected American Telecom because of the affordable price. Client Experience: American Telecom installed the ADIX M/VSR voicemail and paging system in 1996, which was a &#147;life saver&#148; for their administrative staff who can now page individuals instead of trying to track them down. AT has also installed voice processing systems in the McKeesport, Camp Allegheny, Harbor Light, West Mifflin, and Allison Park locations from the early 1990s to the present, and has provided general service on existing systems in Latrobe and Uniontown. Results: American Telecom&#146;s solution has made The Salvation Army more efficient &#150; administrative staff is now able to connect between departments and page individuals in multiple locations. &#147;American Telecom is very quick with their service and very professional with their product,&#148; said Bonnie Baker, Administrative Assistant at the South Side location. &#147;You&#146;re just wonderful &#150; I can&#146;t say enough about you!&#148; Click here to read our next testimonial. © 2006 American Telecom Corporation of Pennsylvania. Al0 cellspacing=0 border=0 width=100% height=100% © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[45]=new Array(46,"success/testimonial5.htm?cell=SS5","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) &gt; Test Page Link General American Corporation (GAC) A provider of technology solutions and settlement services to the real estate finance industry Situation: GAC was looking for a telecom provider that could offer an affordable phone system that was capable of expanding as the business needs demanded. American Telecom was selected because they exceeded all other proposals in equipment costs, service contracts and support. Client Experience: American Telecom provided a complete telecommunications solution that included multiple site voice and data applications, equipment setup, inside wiring, T1.5 line installations, and faxing solutions at the Pittsburgh, Cherry Hill, NJ, Livonia, MI, and Glen Allen, VA locations. AT programmed the phone system for automatic call distribution, call accounting software, and voicemail. They provided GAC with 24/7 service and support. &#147;They have a very courteous and professional staff, always going the extra mile to insure complete satisfaction,&#148; said Randy Ruff, Telecommunications Manager at GAC. &#147;They have a highly knowledgeable staff and always provide a solution to our needs.&#148; Results: With call tracking software, GAC can now provide management with the necessary tools to monitor calls and staff accordingly. With the call accounting software, their accounting department receives a breakdown of cost by office and per group, making them more efficient and saving them money. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[46]=new Array(47,"success/testimonial4.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) The Salvation Army South Side adult rehabilitation and donation center warehouse Situation: The Salvation Army&#146;s South Side location was receiving 4,000 calls per month. With multiple donation centers, offices and warehouses, they needed a telecommunications system that would connect all of their area locations. They initially selected American Telecom because of the affordable price. Client Experience: American Telecom installed the ADIX M/VSR voicemail and paging system in 1996, which was a &#147;life saver&#148; for their administrative staff who can now page individuals instead of trying to track them down. AT has also installed voice processing systems in the McKeesport, Camp Allegheny, Harbor Light, West Mifflin, and Allison Park locations from the early 1990s to the present, and has provided general service on existing systems in Latrobe and Uniontown. Results: American Telecom&#146;s solution has made The Salvation Army more efficient &#150; administrative staff is now able to connect between departments and page individuals in multiple locations. &#147;American Telecom is very quick with their service and very professional with their product,&#148; said Bonnie Baker, Administrative Assistant at the South Side location. &#147;You&#146;re just wonderful &#150; I can&#146;t say enough about you!&#148; Click here to read our next testimonial. © 2006 American Telecom Corporation of Pennsylvania. Al0 cellspacing=0 border=0 width=100% height=100% © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[47]=new Array(48,"success/testimonial5.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) &gt; Test Page Link General American Corporation (GAC) A provider of technology solutions and settlement services to the real estate finance industry Situation: GAC was looking for a telecom provider that could offer an affordable phone system that was capable of expanding as the business needs demanded. American Telecom was selected because they exceeded all other proposals in equipment costs, service contracts and support. Client Experience: American Telecom provided a complete telecommunications solution that included multiple site voice and data applications, equipment setup, inside wiring, T1.5 line installations, and faxing solutions at the Pittsburgh, Cherry Hill, NJ, Livonia, MI, and Glen Allen, VA locations. AT programmed the phone system for automatic call distribution, call accounting software, and voicemail. They provided GAC with 24/7 service and support. &#147;They have a very courteous and professional staff, always going the extra mile to insure complete satisfaction,&#148; said Randy Ruff, Telecommunications Manager at GAC. &#147;They have a highly knowledgeable staff and always provide a solution to our needs.&#148; Results: With call tracking software, GAC can now provide management with the necessary tools to monitor calls and staff accordingly. With the call accounting software, their accounting department receives a breakdown of cost by office and per group, making them more efficient and saving them money. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",16);arrFiles[48]=new Array(49,"products/peripherals.htm?cell=PS7","17 Jul 2006","American Telecom Corporation of Pennsylvania - Peripherals","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Extras Hosted Voice over IP Service: Video Conferencing: Meet with anyone, anywhere, anytime with a Video Conference application. Save money on travel expenses and spend less time on the road away from the office. Our high-performance video conferencing solutions offer extensive flexibility for custom integration and applications. This technology will enable your business to communicate visually, increasing productivity and efficiency. Call Accounting: Our powerful and easy to manage call accounting solutions help you keep track of your business \'s telecommunications expenses by storing the call record information generated by your phone system. You can generate reports on an automated schedule, which can be viewed on your PC, from the web, saved, emailed or printed. Automatic Call Distribution: An ACD system routes incoming calls, in the order they were received, to the next available representative. This feature is ideal for businesses that make or receive a large volume of calls, such as insurance companies, airlines, and newspaper advertising departments. For telemarketers, an ACD system can automatically dial numbers, display sales points on a computer screen, and simultaneously show the customer \'s information. Data Fiber Cabling: With more than 30 years of experience, American Telecom designs, installs and maintains superior voice and data communications cabling systems. Our highly skilled technicians will assess your business needs, offer recommendations, and see the project through to completion. When you turn to American Telecom for your networking needs, you \'re assured of a well- designed and structured cabling system that will support high-speed voice, data and video for many years to come. Headsets: American Telecom offers high-quality, ergonomically designed headsets so your employees can enjoy the convenience of hands-free calling. We offer several comfortable headset options depending on your personal preference. Battery Backup: When the unexpected happens and the power goes out, you need to be sure that your business stays up and running and your data is safe. Our battery backup products offer you choices and peace of mind. Paging: American Telecom offers a full line of paging options allowing your business to stay in constant communication. With our systems you can page individuals, groups or the entire organization through auxiliary overhead devises or telephone speakers. Our systems can also migrate with existing paging equipment already in place. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",17);arrFiles[49]=new Array(50,"products/bus_tel_detail.htm","17 Jul 2006","American Telecom Corporation of Pennsylvania - Business Telephones","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) PRODUCTS Business Communication Servers Multiple Locations VoIP &gt; Messaging Wireless Paging/Terryphones -- Extras Product Details company is in need of desktop devices, IP technology or a network application we can design a system for you. We offer a full range of options to maximize your communications infrastructure through equipment and network optimization. That means improved efficiency, lower costs, and greater productivity. -- American Telecom offers powerful PBX systems for small and medium size businesses, as well as large enterprise. Designed specifically for your company, we deliver cost effective, advanced features and functionality that meet your ever changing communication demands. We can help your business stay connected with one simple solution. Click on a product below or scroll down for more detail: Small Business ADIX-VS: Powerful Communications for Small Businesses Medium Business ADIX APS: An award-winning communications platform Mitel Networks SX-200: Feature-rich voice communications Large Enterprise ADIX Next Generation - Enterprise Communication Server (CS) Mitel Networks SX-2000: Advanced telecommunications for large enterprises Small Business - ADIX-VS [Back to Top] Powerful Communications for Small Businesses Designed specifically for small businesses, telecommuters and home offices, ADIX-VS delivers cost-effective, advanced features and functionality that meet your ever-changing communications demands. Engineered from the same architecture as the advanced ADIX APS platform, ADIX-VS helps your small business stay connected while cutting long distance and separate office equipment costs, with one simple solution. Omega-Phone Digital Key Telephones features: Full-duplex speakerphone Universal mute key Built-in headset connection Longer handset and base cords Seven-position station angle adjustment Oversized message lamp Backlit display Optimized Routing: This feature automatically selects the least expensive way to make outgoing calls. The system identifies the dialed number, then selects the most cost-effective outside line group. ADIX-VS Maximum Capacities: 14 digital stations / doorphones 2 analog stations 4 voice mail / auto attendant ports 3 ISDN BRI lines or 6 Caller ID lines 5 miscellaneous function ports 2 serial interface ports Medium Business - ADIX APS [Back to Top] An award-winning communications platform designed for small and medium businesses Communication is the foundation of every successful business. That \'s why Iwatsu Voice Networks designed the ADIX APS (Application Processing System) - to provide the reliability, flexibility, and usability you expect from your phone system. ADIX APS provides a single, easily expandable telecommunications platform that meets the needs of large and small businesses, and everything in between. In a couple of years, your business is not likely to look the same as it does now. With hard work and little bit of luck, it will grow and expand. ADIX APS is engineered to help make your business more profitable and productive today and tomorrow. Whether you need the flexibility of features like ISDN and Automatic Call Distribution (ACD), or productivity enhancing features such as integration with your PC network, ADIX APS can be configured to satisfy your specific needs. Medium Business - Mitel Networks SX-200 [Back to Top] Feature-rich voice communications for small-to-medium sized businesses The Mitel Networks SX-200 is an expandable phone system that provides sophisticated functionality for small businesses with as few as 10 extensions or as many as 650 in one location or spread across a campus environment. The SX-200 is a proven solution that supports hundreds of call-handling capabilities, centralized management, and advanced networking. And now that it \'s IP-enabled, the SX-200 allows you to add converged voice and data services whenever you \'re ready. Mitel Networks SX-200 features: Centralized voice mail Support for a variety of digital, analog and IP phones 500+ telephony features Touch-tone auto-attendant and speech-enabled attendant Optional integrated unified messaging Support for automatic call distribution Advanced networking capabilities, including T1, ISDN and E&M Feature transparency across multiple sites Support for ANI and DNIS to allow individual users to identify important incoming calls Support for IP applications IP networking Teleworking Large Business - ADIX Next Generation [Back to Top] Enterprise Communication Server (CS) Enterprise CS combines the power of IP and TDM technology into a solution that enhances your daily work routine, making your business more productive and cost-effective. This well designed hybrid system can converge your voice traffic into your existing data infrastructure. Enterprise CS maximizes bandwidth, utilizes less hardware and ultimately saves you money. The Enterprise CS system provides hundreds of leading-edge system features and applications. It allows you to communicate seamlessly with customers, co-workers and partners from the office or a remote location, and 100% of the system features are shared between all locations. You can transfer calls between locations and even view the phone status of other office extensions from your phone. Your remote employees can communicate anywhere in the world with in-office features and functionality. They can access voicemail via the Internet, provide voice-activated call routing, and manage all messages from your PC, cell phone or PDA. With Enterprise CS, your contact centers are empowered with real-time reporting. You can even link multiple contact centers and remote agents to function as one contact center. Enterprise CS can be applied to a 16-station configuration and supports up to 1,024 ports. The system is upgradeable with a variety of features and applications, allowing plenty of room for your business communications to grow. A unique advantage to existing Iwatsu customers is that Enterprise CS can be fully integrated with existing ADIX systems and applications, eliminating the need for system replacement and staff training, and saving you money! Large Enterprise - Mitel Networks SX-2000 [Back to Top] Advanced telecommunications for large enterprises Mitel Networks SX-2000 PBX communications system was developed to meet the ever-changing needs of medium-to-large enterprises. With feature-rich voice communications, centralized management, high level of scalability and seamless networking capabilities, the SX-2000 incorporates everything your business needs for seamless communication in one package. Designed to grow with your business, the SX-2000 runs on a unique fiber-distributed architecture that makes integrating new users, workgroups, facilities, and services a simple matter of adding the right locations and software. So your system can be configured and expanded in a modular way no matter how large your company grows. The SX-2000 \'s migration to IP is seamless, so it will protect your business \' existing investment. At the same time, your business will enjoy the full infrastructure and user benefits of a converged environment. The Mitel Networks IP migration path allows your enterprise to leverage the power of Mitel \'s integrated communication platform without discarding your existing infrastructure. You can now enable IP networking, phones, conference units, and applications across your corporate headquarters, remote offices, and employee home offices through your existing network. Automatic Call Distribution (ACD): At any contact center, meeting customer service commitments is critical to achieving enterprise goals. Mitel Networks \' Automatic Call Distribution (ACD) for the SX-2000 voice communications platform helps contact centers streamline operations and exceed customer service requirements with intelligent queuing, customized call handling and service levels, silent monitoring options and more. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",28);arrFiles[50]=new Array(51,"services/training.htm?cell=SV2","17 Jul 2006","American Telecom Corporation of Pennsylvania - Training","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SERVICES &gt; System Design &gt; Installation &gt; Maintenance &gt; Financial Services Services &#150; Training American Telecom&#146;s commitment to total customer service includes customizing a training program during installation to suit your company&#146;s needs. This includes operator/attendant console training. A certified customer training specialist will help the system administrator throughout the acclimation process. In addition, we will work with your IP Manager to review how the applications will be implemented to ensure an easy transition. Immediately following a cut over, a technician will dedicate the next business day to &#147;shadowing,&#148; reviewing the systems operation with the customer&#146;s system manager. In addition to the installation technician, the salesperson, the customer training specialist, and the operations engineer, will be available throughout the business day to work with you to answer any questions regarding the communications solution. These same individuals are available throughout the life of the system to help you and your staff to operate the system effectively. We will also conduct training classes for your staff on the system once it is &#147;live.&#148; This training covers all system features and functionality so your staff can operate the system with ease. Our technicians will be on hand to help your staff get adjusted to the new system and answer any questions. And just to ensure that your staff is comfortable with the system, during the first 30 days after the system cut over, we will retrain personnel upon request at no additional charge. American Telecom will help your system administrator to design and implement all system greetings, and we will recommend a system installation and implementation plan designed to acclimate inbound callers to a pleasant and effective Automated Attendant. We will also work with your customer service manager to design and implement all call routing paths and recorded announcements, and we will help your agent supervisor to develop reporting procedures and programs. Our experienced technicians are trained by our equipment manufacturers, and we pass on that knowledge each and every time you need it. We provide complete on-going education and documentation at no /font Our experienced technicians are trained by our equipment manufacturers, and we pass on that knowledge each and every time you need it. We provide complete on-going education and documentation at no additional cost as long as a maintenance contract is in effect. © 2006 American Telecom Corporation of Pennsylvania. All Rights Reserved. ",17);arrFiles[51]=new Array(52,"docs/APS%20SLT%20user.pdf","28 Jun 2006","ADIX Single Line Telephone Station User Quick Reference Guide","","","INTRODUCTION  Using the Receiver Button to Access ADIX Features - By performing a hookswitch flash (quickly pressing and releasing the Receiver Button) and dialing the desired Feature Operation Code, you can easily access ADIX features. Each feature operation code must be programmed in the ADIX database by your system installer. Space is provided on the inside back cover of this guide to write your feature operation codes for quick reference. Check with your telephone system administrator if you encounter problems accessing any of the features described in this guide.  BASIC FEATURES Making An Outgoing Call  Lift the receiver ial the outside line access code* hen you hear the dial tone dial the telephone number  D W  Make a Dialing Mistake? ang up, then start again  H  Receiving An Incoming Call  SINGLE LINE TELEPHONE STATION USER QUICK REFERENCE GUIDE  When your phone rings: ust lift the receiver. The call is automatically connected  J  * All access codes are programmed by the system  911 Support  At default, ADIX is programmed to automatically contact your local Public Safety Answering Point (PSAP) when 911 is dialed. In addition, ADIX is one of the only systems that supports Enhanced 911 Service. Enhanced 911 Service ensures that when 911 is dialed from a system extension, information that allows the PSAP to identify the caller \'s location in a building is sent to the PSAP along with the call. Check with your system installer or Authorized Iwatsu Distributor to make sure your system is programmed for Enhanced 911 Service.    Transferring A Call To Another Extension  When speaking on an outside line: uickly press and release the receiver button hen you hear the tone dial the extension number nnounce the call when the extension answers ang up the receiver The call is automatically transferred.  Q W A H  Picking up a call in call park From the same extension that parked the call: ift the receiver ial the Park code again he call is retrieved From another extension: ift the receiver ial the Park Pick-Up code hen dial the extension number where the call is parked he call is retrieved  L D T L D T T  Receiving A Second Call  When you are speaking on a call and hear a tone signaling another incoming call: uickly press and release the receiver button ial the Hold code to put the first call on hold uickly press and release the receiver button he second call is automatically connected  Q D Q T  Making An Intercom Call  ift the receiver hen you hear the dial tone dial the extension number  L W  Receiving A Call From Another Extension  When you hear the intercom call signal (two short ring bursts): ift the receiver he call is automatically connected  L T  To Return to the First Call When you have finished with the second call: ang up ift the receiver ial the Hold code he first call is automatically retrieved  H L D T  Last Number Redial  When you want to automatically redial the last number you called: ift the receiver rom a touchtone telephone press # rom a rotary telephone dial the Last Number Redial code he system automatically dials the last number you dialed  L F F T  Call Park  A call can be placed in  park  from where it can be picked up by another extension. For example, if you want to transfer a call and the person is not at their extension, you can park the incoming call, then page a second party. The second party can retrieve the call by dialing the Call Park Pick Up code from any extension. Putting a Call in Call Park When speaking on an outside line: uickly press and release the receiver button ait for the dial tone then dial the Park code f the call is picked up you will hear a confirmation tone f the call is not picked up it will return to your phone  Q W I I  ADVANCED FEATURES Call Forward  You can set your phone to automatically transfer calls to another extension. To use this feature you must first set the forwarding extension. Setting the Forwarding Extension ift the receiver ial the Call Forward code ial the extension number to which you want your calls forwarded. hen you hear the confirmation tone, hang up Your phone is set in the All Calls Forward mode (or in the last mode you set).  L D D W    Changing the Call Forward Mode All Calls Automatically forward all calls arriving at your telephone to another extension. ift the receiver ial the Call Forward Mode Change code and dial 1 hen you hear the confirmation tone hang up  L D W  at another extension: ift the receiver ial the Internal Group Call Pick Up code he incoming call is connected to your extension  L D T  Busy Forward calls only when you are busy on another call. ift the receiver ial the Call Forward Mode Change code and dial 2 hen you hear the confirmation tone hang up  L D W  Direc t Extension You may answer an incoming call at another extension ift the receiver ial the Direct Extension Call Pick Up code ial the number of the extension where the call is ringing he incoming call is connected to your extension  L D  D  T  Busy ICM Callback  When you call another extension and get a busy signal, do not hang up: uickly press and release the receiver button hen you hear the dial tone, dial the Busy ICM Callback code hen you hear the confirmation tone hang up hen the busy extension is available, you will receive a call back ift the receiver and you are automatically connected to the extension  Q W W W L  No Answer If you are unable to answer a call within a specified time, you can have the call forwarded to another extension. ift the receiver ial the Call Forward Mode Change code and dial 3 hen you hear the confirmation tone hang up  L D W  Follow Me When you move to a different extension, you can change the forwarding destination from the extension originally set to the phone that you are now using. ift the receiver ial the Follow Me code, then dial your extension number hen you hear the confirmation tone hang up  L D W  To Cancel Busy ICM Callback ift the receiver ial the Cancel code then dial the Busy ICM Callback code hen you hear the confirmation tone hang up  L D W  Busy Number Callback  When an outside number you have called is busy the system can be programmed to automatically recall the number at a later time. hen you receive a busy signal do not hang up uickly press and release the receiver button hen you hear the dial tone, dial the Busy Number Callback Code nter the time in minutes (1-9) at which you want to be called back hen you hear the confirmation tone hang up t the set time you will receive a callback from the system  W Q W E W A  Cancel Call Forward ift the receiver ial the Cancel code then dial the Call Forward code our phone will return to normal operation  L D Y  Call Pickup  Internal Group You may answer calls ringing at any extension in your pick up group without dialing the extension number. When you hear a call ringing    ift the receiver and the number is automatically dialed  L  To Cancel Busy Number Callback ift the receiver ial the Cancel code then dial the Busy Number Callback code hen you hear the confirmation tone hang up  L D W  in a multiline conference call: uickly press and release the receiver button hen you hear the tone dial the Conference code ang up The two outside parties will still be in a conference.  Q W H  Conference  During a call the ADIX system allows you to make conference calls with any combination of up to four extensions and outside lines. Add-On (Up To 1 Outside + 3 Inside Parties Or 4 Inside Parties) While speaking on an outside call or an intercom call: uickly press and release the receiver button ial the extension number that you want to add to the conference hen the party answers, tell them to stay on the line, then quickly press and release the receiver button hen you hear a tone burst all parties are connected To add another extension, repeat the same procedure.  Q D W W  To return to the multiline conference call: ift the receiver ial the Hold Pick Up code You are automatically reconnected to the conference.  L D  Do Not Disturb  If you do not wish to be disturbed, you can set your extension to prevent any calls from getting through or ringing on the phone. ift the receiver ial the Do Not Disturb code hen you hear the confirmation tone hang up  L D W  To cancel Do Not Disturb: ift the receiver ial the Cancel code and the Do Not Disturb code hen you hear the confirmation tone hang up  L D W  Multi-Line (Up To 3 Outside + 1 Inside, Or 2 Outside + 2 Inside) While speaking on an outside call: uickly press and release the receiver button ial the Hold code to put the outside line on hold fter you hear the confirmation tone, access the second outside line and call the other outside party fter the second outside line has answered quickly press and release the receiver button hen you hear the tone dial the Conference code ll three parties are connected To add a third outside line repeat the same procedure.  Q D A A W A  E-Response Help Call  If programmed, ADIX provides emergency notification to a group of telephones or paging system. NOTE: This feature is in addition to 911 Support.  Paging  ift the receiver ial the PAGING Code * peaking into the receiver make your announcement ang up  L D S H  Speed Dial  To Register Personal Speed Dial Numbers ift the receiver ial the Speed Dial Registration codethen dial t he Personal Speed Dial Code (90-99)  L D  Trunk-To-Trunk (2 Outside Parties Only) When you are speaking with two outside parties    within a speed dial number dial * and the desired pause time in seconds (1-9). To Register a [*]: When registering the telephone number, at the place where you want to insert a [*], dial **  * This code is programmed by your system administrator  Universal Night Answer  If you need to pick up an incoming call when the system is in the night mode: ift the receiver ial the Universal Night Answer code [546] You will be connected to the incoming call  L D  To Speed Dial A Number From A Touch Tone Phone ift the receiver ress *, then dial the Speed Dial Code for the number you want to call he system automatically dials the registered number  L P T  Note: In some cases, available features and feature operation may differ from those listed in this guide, depending on the hardware, software, and programmed functions in your ADIX system. For more information, contact your authorized Iwatsu distributor.  From A Rotary Dial Phone ift the receiver ial the Speed Dial Access code ial the Speed Dial Code for the number that you want to call he system automatically dials the registered number  L D D T  Message Waiting  To Leave A Message When the extension you are calling is busy or does not answer: o not hang up uickly press and release the receiver button ial the Message code hen you hear the confirmation tone hang up If the extension you called is an ADIX digital telephone, the lamp on the message button [MSG] will light. If it is a single line telephone with a message lamp, the message lamp on the phone will flash.  D Q D W  To Cancel Message Waiting If you want to cancel a message you left at an extension: ift the receiver ial the Cancel code and the Message code ial the extension number hen you hear the confirmation tone hang up The Message button [MSG] lamp at the extension will be extinguished.  L D D W    FEATURE OPERATION CODES  To access the features listed below, lift the receiver, then follow the operation instructions. Use the Code column to write the operation code programmed in your system database. Note:  Hook  means  press and release the receiver button quickly.  Feature Code Account Codes Busy ICM Callback Busy Number Callback Busy Trunk Queue Cancel Code Call Forward Set FWD extension All Busy No Answer Follow Me Cancel Call Park - Station Call Park Pick Up Call Pick Up Internal Group External Group Direct Extension Conference Add-on Multiline Trunk to Trunk Do Not Disturb Exclusive Hold Extension Lock Release Flash-Long Flash-Shor t Last No. Redial Meet-Me Page Answer Message Waiting Set Cancel Answer Clear Speed Dial Registration With Line Group __________ __________ __________ __________ __________ Operation Hook+ zzz +(Acct. Code) [*]+Hook Hook+ zzz  Hook+ zzz  Hook+ zzz  Cancel Code+Feature Code  zz +Ext.No.  zzz +[1]  zzz +[2]  zzz +[3]  zzz +Ext.No. Cancel Code+ zzz  Hook+ zzz   zzz +Ext.No.  zzz   zzz +GroupNo.  zzz +Ext.No. Hook+Ext.No.+Hook Hook+ zzz  Hook+ zzz   zzz  Hook+ zzz   zzz +Password Cancel code + zzz +(Password) Hook+ zzz  Hook+ zzz  [#] or  zzz   zzz  Hook+ zzz  Cancel Code + zzz +Ext.No.  zzz   zzz +[*][*]  zzz +(Code)+(Line Group No.)+(Phone No.)  zzz +(Code)+(Phone No.)  __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________  __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________  W/out Line Group  __________  Speed Dial Touch Tone Phone [*]+Speed Dial Code Rotar y Phone __________  zzz +Speed Dial Code Universal Night Answer __________  zzz  Outside line access code is: _____________________ Paging code is: ____________________ Outside line group access code is (used to register Personal Speed Dial numbers): _________________  zzz  = Operation Code Programmed in System Database.  An Equal Opportunity Employer  430 Commerce Blvd. q Carlstadt, NJ 07072 q (201) 935-8580  Printed in USA  Part Number: 108021    ",49);arrFiles[52]=new Array(53,"docs/APS%20dig%20user.pdf","28 Jun 2006","ADIX APS Digital Telephone Station User Quick Reference Guide Version 7.30 Software","","","Digital Telephone Station User Quick Reference Guide    INTRODUCTION  HOLD/DND (Hold/Do Not Disturb) - This key is used to put a call on Hold or to set the Do Not Disturb function to prevent any calls from getting through or ringing at your extension. Handset Volume Control - The handset volume control key allows you to adjust the handset volume to one of three levels. Pressing the button will toggle between the three volume levels. Speaker Volume Control - The speaker volume control key allows you to adjust the volume control of the speaker when using speakerphone. Pressing the [+] key raises the volume to one of nine settings. Pressing the [-] will decrease the volume. Ringer Volume Control - Pressing the ringer volume control button allows you to adjust the ringer volume to one of four levels.  This guide describes basic features and operations for ADIX APS Omega-Phone telephones. This includes Omega-Phone Digital Multiline Telephones and the Omega-Phone MKT Digital Key Telephone. Certain features are not available on all ADIX APS models. For more information, refer to the ADIX APS Owner \'s Manual or contact your authorized Iwatsu distributor. Multipurpose Keys - These keys can be programmed for specific functions, including outside line access, individual extension selection, and one-touch feature operation. Key Lamps - These lamps light up or flash when someone is using the line or feature corresponding to that key. A green lamp indicates that you are using that line/feature. A red lamp indicates that someone else is using that line/feature. SPKR (Speaker) - This button allows you to dial and receive outside or internal calls and converse without l i f t i n g the receiver while using the hands-free operation feature. TRAN (Transfer) - This button allows you to transfer a call from your phone to another extension. FEAT (Feature) - This button is used to access many ADIX features.  Not e : The Echo Cancellation DSP technology used in the IX-12KTD/S-3 speakerphone was developed by NTT. 1  [Mute] Key - When talking using the handset, pressing the [Mute] key mutes the handset transmitter. If using the speakerphone, pressing the [Mute] key mutes the station microphone. When using the headset jack, the [Mute] key mutes the transmitter on the headset. ICM - The intercom system is the internal network u s e d to communicate between the telephone extensions in your ADIX APS system. Pressing the [ICM] key connects you to an intercom line for conversation with other extensions.  BASIC FEATURES  Making an Outgoing Call  ift the receiver ress an outside line button. You will hear a dial tone. ial telephone number  L P D  Make a dialing mistake? ress the [FLASH] button to get new dial tone ial again  P D  Receiving an Incoming Call  When your phone rings and lamp flashes ift the receiver to connect the call  L  If your phone does not connect you to the call automatically When your phone rings and lamp flashes ift the receiver ress the button with the flashing lamp to connect the call  L P  2    Making an Intercom Call  ift the receiver and wait for dial tone ial an extension number or I f your phone has a [DIRECT STATION SELECTION] button assigned for the extension ift the receiver and wait for dial tone ress the assigned extension button  L D L P  Call Park  Park a call so that it can be reached from another extension. Putting a call in Call Park When speaking on an outside line ress the [PARK] button ou will hear confirmation tone and the [PARK] button will flash green If the call is not picked up, it will return to your phone.  P Y  Receiving a Call From Another Extension  When you hear the intercom call signal - either the caller \'s voice or intercom ringing tone ick up the receiver, and the call is connected or peak into the microphone without lifting the receiver  P S  Picking up a call in Call Park From the extension that parked the call if t receiver ress flashing [PARK] button  L P  Making an Intercom Group Call  ial the Intercom Group access number when you hear the Intercom Dial Tone.  D  Putting a Call On Hold  When speaking on an outside line r e s s the [HOLD/DND] button The active outside line button lamp flashes green on your phone and red at other extensions. If the call is not picked up, the call will ring again at your phone.  P  From another extension if t receiver ress [PARK PICK-UP] ial extension number where the call is parked to pick-up the call  L P D  Transfer to Park  You can transfer a call to another user \'s individual park on their telephone. The call can then be picked up remotely from another telephone. The call can also be picked up from the telephone where it is parked. Transferring a call to another user \'s individual park When speaking on an outside line ress [TRAN] + [PARK] ial the number of the extension where the call is to be parked, or press the extension button (if assigned) hen you hear confirmation tone, hang up he [PARK] key on the user \'s phone will be lit f desired, use the paging system to inform the user of the call parked on their telephone  P D W T I  Picking Up a Call On Hold  ress the key with either the green or the red flashing lamp to pick up the call being held on that line  P  Transferring a Call to Another Extension  When speaking on an outside line ress the [TRAN] button. You will hear a dial tone ial an extension number or ress an extension button (if assigned) nnounce the call when the extension answers ang up  P D P A H  911 Support  At default, ADIX APS is programmed to automatically contact your local Public Safety Answering Point (PSAP) when 911 is dialed. In addition, ADIX APS is one of the only systems that supports Enhanced 911 Service. Enhanced 911 Service ensures that when 911 is dialed from a system extension, information that allows the PSAP to identify the caller \'s location in a building is sent to the PSAP along with the call. Check with your system installer or Authorized Iwatsu Distributor to make sure your system is programmed for Enhanced 911 Service.  3  Picking up a call parked on your individual park from your telephone if t the receiver (handset) ress [PARK]  L P  Picking up a call parked on your individual park from another telephone if t the receiver (handset) ress [PARK] ial the number of the extension where the call is parked, or press the extension button (if assigned) or  L P D  4    ift the receiver (handset) ress the [FEAT] button and dial  ial the number of the extension where the call is parked, or press the extension button (if assigned) or ift the receiver (handset) ress [PARK PICK-UP] ial the number of the extension where the call is parked, or press the extension button (if assigned)  L P D L P D  o delete a call record from system memory ith a call record displayed, press the [USD] key  W  To make a call by automatically dialing the Caller ID number isplay a call record ress the [USAS] key, [USAT] + trunk group number or [USATn] key a second time, or ress [FLT], [OPT], or [COL]  D P P  Save Dialed Number  While speaking on an outside line ress the [FEAT] button and dial  or ress the [SAVE DIAL] button (if assigned) You will hear a confirmation tone that indicates the phone number you just dialed has been saved.  P P  To dial the saved number ift the receiver ress the [FEAT] button and dial  or ress the [SAVE DIAL] button (if assigned) he saved number is automatically dialed  L P P T  To add digits to the displayed number before calling out isplay a call record i a l the additional digits to be added to the outgoing number (the added digits do not appear on the display when entered) ress the [USAS] key, [USAT] + trunk group number or [USATn] key a second time or ress [FLT], [OPT], or [OPT]  D D P P  Answering Machine Emulation (Voice Mail Monitor)  Station users may monitor voice mail messages as they are recorded. During recording monitor, the station user may select to initiate a conversation with the caller. You may activate or deactivate this feature T om your extension. fr To begin Voice Mail Monitor When a call is answered by voice mail at an idle station, you will hear a monitor tone. he [Voice Mail Monitor] key red LED will begin to f lash ress the [Voice Mail Monitor] key hen the [Voice Mail Monitor] key green LED lights, you will hear the caller \'s message as it is recorded. ress the [Voice Mail Monitor] key a second time to begin talking to the caller. or r e s s [SPKR] or hang up to end voice mail monitoring. The caller \'s message will be saved to your voice mailbox.  T P W P P  Last Number Redial  To automatically redial the last number you called ift the receiver ress the [SPEED] button and dial  L P  ADVANCED FEATURES  Call Storage  Your telephone may be programmed to capture, store and display telephone numbers and IDs from calls received with Caller ID, ANI or DNIS information. To view call information For station ress [SPKR] re s s the illuminated [USAS] key to display information about the first call that occurred at your station ress to scroll forward and to scroll backward in sequence  P P P  For trunk group ress [SPKR] ress the illuminated [USATn] key, or ress the [USAT] key + trunk group number to display information about the first call that occurred on a specific trunk group ress to scroll forward and to scroll backward in sequence  P P P P  To Activate / Deactivate or Change the Voice Mail Monitor Mode: hile your station is idle, press [SPKR] ress [FEAT] ress the [Voice Mail Monitor] key r e s s  to deactivate / activate Voice Mail Monitoring.  W P P P  5  6    Busy ICM Callback  When you call another extension and get a busy signal, do not hang up ress the [FEAT] button and dial  or ress the [ICM CALLBACK] button (if assigned) ang up after you hear a confirmation tone  P P H  To answer a call ringing at another extension When you hear the Call Coverage tone or see the green Call Coverage lamp indication on your phone ift the receiver ress the [CALL COVERAGE] button ou will be connected to the call  L P Y  When the busy extension becomes available, the system will call you back ift receiver You are automatically connected to the extension.  L  Busy Number Callback  When an outside number you have called is busy, you may tell the system to remind you to try again. o not hang up ress the [FEAT] button and dial  or ress the [TRUNK CALLBACK] button (if assigned) ial the desired time you want to be called back ang up after you hear a confirmation tone  D P P D H  To change the type of indication at your phone o not lift the receiver ress the [FEAT] button ress the desired [CALL COVERAGE] button The present indication mode will be displayed ial the number for the desired mode ial  for immediate display and ringing or ial  for delayed indication (display and ringing starts if call is not answered within a preprogrammed time) or ial  for no ringing (lamp indication only)  D P P D D D D  Call Pick-Up  Internal Group You may answer calls to any extension in your pickup group without dialing the extension number. When you hear a call ringing at another extension ift receiver ress [FEAT] and dial  or ress the [GROUP CALL PICK-UP] button (if assigned) The incoming call is connected to your extension.  L P P  After the set time, the system will call you back to try again ift receiver to automatically dial the number  L  To Cancel Busy Number Callback ift the receiver ress the [FEAT] button and dial  or r H ess the [TRUNK CALLBACK] button and ang up after you hear a confirmation tone  L P P  Call Coverage  Multipurpose buttons on digital multiline telephones can be assigned as Call Coverage buttons to indicate calls ringing at another extension. If you have a Call Cove ra ge button for another extension on your telephone, you can answer calls ringing at that extension by pressing the Call Coverage button.  Direc t Extension You may also answer an incoming call at another extension ift the receiver ress the [FEAT] button and dial  or ress the [DIRECT CALL PICK-UP] button ial the number of the extension where the call is ringing The incoming call is connected to your extension.  L P P D  Conference  The ADIX system allows you to make conference calls with any combination of up to four extensions and outside lines on the same call.  7  8    Add-on (up to one outside + three inside parties or four inside parties) While speaking on a CO or ICM call ress the [TRAN] button and dial the extension number When the party answers ress the [ADD] button A f te r you hear a tone burst, all parties are connected o add another extension, repeat same procedure.  P P T  Do Not Disturb  If you do not wish to be disturbed, you can set your extension to prevent any calls from ringing to or getting through to your extension. o not lift receiver ress the [HOLD/DND] button The lamp on the [HOLD/DND] button will stay lit.  D P  Multiline (up to three outside + one inside) While speaking on an outside call ut the first call on Hold, pressing [HOLD/DND] ccess the second outside line After the second or outside line has answered ress the [ADD] button ress the first line that has been on hold All three parties are connected o add a third outside line, repeat same procedure.  P A P P T  To cancel Do Not Disturb o not lift receiver ress the [HOLD/DND] button The lamp on the [HOLD/DND] button will go out.  D P  Note: See [Hold/Quick Forward].  Exclusive Hold On Outside Line  A call on  exclusive  hold may only be picked up from your extension. While speaking on an outside call ress the button for the outside line you are already using. The green lamp on that outside line button will flash slowly on your phone. The red lamp will stay lit at other extensions.  P  Trunk-to-Trunk (up to two outside parties) When you are speaking with two outside parties in a multiline conference call ress the [HOLD/DND] button ang up The two outside parties are connected.  P H  To retrieve a call on Exclusive Hold ress the same outside line button on your phone again to be connected to the call  P  Conversation Recording  You can record a conversation to voice mail by following the procedures listed below.  Impor tant : Use of this feature may be prohibited by state law.  Flash  Flash allows you to receive a dial tone on the same outside line that you are using without having to hang up. Flash may also be used to receive an intercom dial tone to place another intercom call. After you complete a call or if you make a dialing mistake ress [FLASH] ial the new number.  P D  To start recording a call to voice mail While on an ICM, outside line or conference call ress the [RECORD] button our conversation will begin recording to voice mail N o te : A four-part y conference call cannot be recorded.  P Y  To stop recording a call to voice mail While recording a call with the [RECORD] button lit ress the [RECORD] button or hang up  P  To Use Centrex or PBX features ress [S FLASH] ial the new number or feature code.  P D  To play a recorded conversation ollow the same procedure for playing a voice mail message  F  If your phone does not have [FLASH] or [S FLASH] buttons ress [FEAT] then dial  for Flash ress [FEAT] then dial  for Short Flash  P P  9  10    Flexible Call Forwarding  You can set your phone to forward calls to another extension or to an external telephone number. To forward calls externally, you must first register the external telephone number to a personal speed dial code (90-99). (See the Speed Dial feature in the Digital Telephone Station User Quick Reference Guide.) You can also separate Call Forward destinations for ICM calls and CO incoming calls. For example, you could forward all ICM calls to your cellular telephone and all CO calls to your Voice Mail. Set Forward Destination ift the receiver (handset) or press [SPKR] ress [FWD] nter the Call Type you wish to forward 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only nter the Flexible Call Forward Mode 1 = All calls to another extension or hunt group 2 = Busy/No Answer calls to another extension or hunt group 3 = No Answer calls to another extension or hunt group 4 = All Calls forward to an external number (using Personal Speed Dial Codes 90-99) o one of the following If you chose Mode 1,2, or 3, enter the extension or hunt group number If you chose Mode 4, enter the Personal Speed Dial Code (90-99)  L P E E D  Set Follow Me Destination ift the receiver (handset) ress [FWD] + [FWD] nter the Call Type you wish to forward 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only nter the extension number of the originating forwarding station  L P E E  Hold/Quick Forward Operation f your phone is equipped with this feature, pressing [HOLD/DND] will automatically forward all incoming calls to you fixed call forward destination.  I  Master Hunt Groups  ADIX allows extensions to be programmed into Hunt Groups. Each Hunt Group is assigned code and when dialed the system searches for the first idle extension. To Call a Hunt Group ift the receiver ait for the dial tone ial Hunt Group access code or ress [HUNT] if assigned as a Multipurpose button  L W D P  Message Waiting  To Leave a Message When the extension you are calling is busy or does not answer o not hang up Aress the [MESSAGE] button and fter you hear a confirmation tone, hang up The [MESSAGE] button lamp will stay lit at the called extension.  D P  Forward Cancel ift the receiver (handset) ress [FWD] E ress nter the Call Type number you wish to cancel 1 = Cancel Forwarding of All calls (CO/Intercom) 2 = Cancel Forwarding of CO calls only 3 = Cancel Forwarding of Intercom calls only  L P P  Set Active/Inactive ress [FWD] nter the Call Type you wish to make Active/Inactive 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only  P E  To Cancel Message Waiting If you want to cancel a message you left at an extension ift the receiver ress the [MESSAGE] button and , then dial the extension number fter you hear a confirmation tone, hang up The [MESSAGE] button lamp will go out at the extension.  L P A  Note: This feature is not available if the [MBOX] key is used for voicemail access.  11  12    To Answer Messages When the [MESSAGE] button lamp is lit at your extension ift the receiver ress the [MESSAGE] button until the desired extension number is displayed T ress h e system will automatically call back the extension that left the message.  L P P  Speed Dial  P e r s o n a l Speed Dial Registration - To register personal speed dial numbers ress the [FEAT] button. ress the [SPEED] button, then dial the desired PERSONAL SPEED ACCESS CODE (90-99). nter the phone number. ress [FEAT] to end the operation.  P P E P  Paging  ift the receiver old down the [PAGE] button hen you hear the confirmation tone, make your announcement by speaking into the receiver elease the [PAGE] button and hang up  L H W R  Whisper Page  You may communicate with a busy station without interrupting their call using the Whisper Page feature. To communicate with a busy extension: fter calling a busy station, press the ou may now speak to that extension  A Y  Personal Speed Dial Registration - To register several speed dial numbers ress the [FEAT] button ress the [SPEED] button, then dial the desired PERSONAL SPEED ACCESS CODE (90-99). nter the phone number. ress the [SPEED] button, enter another speed dial code number epeat same procedure. ress the [FEAT] button.  P P E P R P  button  To register a pause time t the desired location, press [HOLD/DND] ial  to  for the desired pause time in seconds.  A D  To Respond to Whisper Page fter receiving a whisper page while on a call, ress the button to speak with the extension that called using the whisper page feature ress the button a second time to resume speaking with the original calling party Note: The original calling party cannot hear the whisper page or your response to a whisper page.  A P P  To set an outside line to be selected for speed dialing o not lift receiver ress the [FEAT] button r e s s [SPEED] and , then dial the desired PERSONAL SPEED DIAL CODE (90-99) ial the desired outside line group number (01-60 or 00) ress [FEAT] to end the operation  D P P D P  To Respond to Whisper Page with a Text Message fter receiving a whisper page while on call follow the procedures in  Text Messaging   A  Personal Ringing Tones  You may choose one of eight different ringing tones to distinguish your station from others. To play a ringing tone at your system extension + ith your station idle press [FEAT] + + -  W  T o register a directory name for a speed dial number o not lift receiver ress the [FEAT] button ress the [SPEED] button and , then dial the desired PERSONAL SPEED DIAL CODE (90-99) egister the letters of the name using the dial pad ress the button until the desired letter is displayed, then press the [HOLD/DND] button to enter that letter or number (up to 10 characters).  D P P R P  To select a ringing tone for your system extension + ith your station idle press [FEAT] + + T - +  W   -,.,[space],1  G,H,I,4 P,R,S,7  o restore default ringing tone at your system extension ith your station idle press [FEAT] + + +  + 1  W  [FEAT]All delete  P  Alphanumeric   A,B,C,2 J,K,L,5 T,U,V,8  Q,Z,0 [ H O L D ]E n t e r / 1  D,E,F,3  M,N,O,6 W,X,Y,9 Upper/lower case character delete  ress [FEAT] to end the operation  To Speed Dial a Number  3 14    Outside Line Pre-Select ift the receiver ress an outside line button ress the [SPEED] button, then dial the SPEED DIAL CODE The system will automatically dial the registered number.  L P P  Stored Text Messages To select and send a stored text message to another system extension While calling a busy or idle extension ress [TEXT MSG] + text message number (00-99), or [TEXT MSGn] T ress  P P  Quick Dial ift the receiver ress the [SPEED] button, then dial the SPEED DIAL CODE The system will automatically dial the registered number. This operation will not work unless you register the outside line group number.  L P  o display a stored text message ress [TEXT MSG] + to display a stored text message  P  Alphanumeric Speed Dial By Name Feature ress [SPEED] [SPEED] o search for a registered name, press the numbers on the dial pad o focus the search, press [HOLD/DND], and enter another character o scroll through the registered names, press P FORWARD or BACKWARD ress [SPEED] to dial the number  P T T T  To respond to a stored text message by calling the originating extension ress [TEXT MSG] + to display the stored text message ress a second time to call the station that sent the text message  P P  To delete a stored text message While your text message key is lit S ress [TEXT MSG] + +  P  crolling and Selecting Text Messages To scroll through the available system text messages o off hook and press [TEXT MSG] + + text message number (00-89) ith a message displayed press to scroll forward and to scroll backward  G W  Text Messaging  You may send a manual signaling or busy bypass text message to the display of another system extension. You may also send a stored text message that lights the Text Message button [TEXT MSG] at another system extension. Busy Bypass/Manual Signaling Text Messages To select and send a manual signaling text message ift the receiver and press [TEXT MSG] + text message number (00-99), or [TEXT MSGn] ial an extension number or press [DSS] or [CCV]  L D  To scroll through the available personal text messages o off hook and press [TEXT MSG] + + text message number (90-99) ith a message displayed press to scroll forward and to scroll backward.  G W  To select and send a busy bypass text message While calling a busy or idle extension ress [TEXT MSG] + text message number (00-99), or [TEXT MSGn]  P  Registering Personal Text Messages To enter a personal text message ress [FEAT] + [TEXT MSG] + text message number (90-99) ress the following keys for text message data entry:  P P  To respond to a busy bypass text message while on a call While on a call with a busy bypass text message on your display ress [TEXT MSG] + + text message number (0099) + [TEXT MSG]  P  -,.,[space],1  A,B,C,2 D,E,F,3 G,H,I,4 J,K,L,5  M,N,O,6 P,R,S,7 T,U,V,8 W,X,Y,9 Q,Z,&,0 Uppercase/lowercase [HOLD]Enter/1 character delete  P  ress [FEAT] to end the operation  To delete a busy bypass text message from your display While a text message is on your display ress [TEXT MSG] + +1  P  5  16    Making an E-Response Help Call  I f programmed, ADIX provides emergenc y notification to a group of telephones or paging system. NOTE: This feature is in addition to 911 Support. o off hook and do not dial for more than 10 seconds, or Go off hook and begin dialing a system extension. Between digits pause for more than 10 seconds, or At ICM dial tone dial the E-Response Group access number. he system will initiate an E-Response Help Call to the stations in your E-Response Group and/or a paging system.  G T  To make an intercom or hunt group call ial the desired extension number or hunt group access code.  D  To access all DISA features: Dial ial the assigned password. You will have the calling capabilities assigned to the DISA line. or  D  Universal Night Answer  If you need to pick up an incoming call when the system is in the night mode ift receiver ress [FEAT] button and dial  or ress the [UNIVERSAL NIGHT ANSWER] button (if assigned) You are connected with the incoming call  L P P  i a l an extension number followed by that extension \'s Station Restriction Password. You will have the same calling capabilities as that extension. ait for the intercom dial tone ial the desired extension number, hunt group access code, paging access code or outside line access code and phone number.  D W D  To register a flash to make another call Oial nce an outside call has been made, another call may not be placed.  D  Full / Half-Duplex Toggle  On IX-12KTD/S-3 telephones, you may toggle from half to full-duplex speakerphone modes ift receiver ress [Speaker Duplex] or ress [FEAT] button and dial L P P  DIRECT INWARD SYSTEM ACCESS  D i r e c t Inward System Access (DISA) allows an external caller to access ADIX system features from outside the office. Feature operation for DISA calls is the same as those for the Single Line Telephone. Certain DISA features, including making an outside call and system paging access require a security password. Operation hen ADIX answers the caller will hear either a message or a special DISA dial tone.  W  To Interrupt the Message ress . You will hear DISA dial tone.  P  17  18    FEATURE OPERATION CODES  All features listed except those marked with a  require the user to lift the receiver before operating the feature. Press [FEAT]+[#]+[9]+{button} to determine the function of a button. Absence Message Return Time Return Date Meeting Time Telephone No. Cancel Account Code Auto Repeat Dial Cancel BGM-On Of f  Busy ICM Callback Cancel Busy Number Callback Cancel Busy Trunk Queue Cancel Call Coverage [CCV] Immediate Delay Indication No Ring Call Mode Change Call Mode Change  Call Park Pick Up Call Pick Up Internal Group External Group Direct Extension Conference Add On Multi Line Trunk to Trunk Display Change Extension Lock Release Flexible Call Forwarding All Busy/No Answer No Answer All External Cancel Follow Me Flash-Short Last No. Redial M eet-Me Page Answer Memo Dial Set Dial Message Waiting Set C ancel Display C Answer lear P rivac y Release Save No. Redial Speed Dial Registration Number Trunk Group Name Speed Dial Speed Dial-Scroll Transfer to Park Time Reminder Set U Cancel niversal Night Answer D Whisper Page [Absence Message]++HH:MM [Absence Message]++DD [Absence Message]++HH:MM [Absence Message]++(Phone No.)+ [Absence Message]+ [Account Code]+(Code)+ [Auto Repeat Dial] [Auto Repeat Dial]+ [BGM] [BGM] [ICM Call Back] [ICM Call Back]+ [Timed Trunk Queue] [Timed Trunk Queue]+ [Trunk Queuing] [Trunk Queuing]+ [Delayed n], [Immed. n], [No ring n] [CCV]+ [CCV]+ [CCV]+ Tone to Voice: ICM extension + Voice to Tone: [Calling Mode CHG] [Call Park Pickup]+Ext.No. [Call Pickup In] [Call Pickup Out]+Group No. [Spec. Call Pickup]+Ext.No. [TRAN]+Ext.No.+[ ADD] [HOLD]+(Line 2)+[ADD]+(Line 1) [HOLD] [LCD Mode Change] [Station Lockout]+(Password) [Station Lockout]+(Password) [FORWARD]+Call Type (1-3)++(Destination) [FORWARD]+Call Type (1-3)++(Destination) [FORWARD]+Call Type (1-3)++(Destination) [FORWARD]+Call Type (1-3) ++(Destination (90-99)) [FORWARD]+ +Call Type (1-4) [FORWARD]+[ FORWARD]+Call Type+(Ext. No.) [Short Flash] [SPEED]+ [Meet Me] [Memo Dial]+(Phone No.)+[Memo Dial] [Memo Dial] [MESSAGE]+ [MESSAGE]+ +Ext.No. [MESSAGE] [MESSAGE]+ [MESSAGE]+ [Privacy Release] [Save No. Redial] [FEAT]+[SPEED]+(Code)+(Phone No.)+[FEAT] [FEAT]+[SPEED]+ +(Code)+(LineNo.)+[FEAT] [FEAT]+[SPEED]+ +(Code)+(Name)+[FEAT] [SPEED]+(Code) [SPEED]+ +(Code)+ / +[SPEED] [TRAN]+[PARK]+Ext.No. [Reminder]+HH:MM [Reminder]+ [UNA Pickup] Press  epending on the hardware, software and programmed functions in your ADIX system, available features and feature operations may differ from those listed in this guide. For more information contact your authorized Iwatsu distributor.  Printed in USA  Part Number: 108025 (REV. 2)    ",503);arrFiles[53]=new Array(54,"docs/ECS%20IP%20dig%20user.pdf","28 Jun 2006","Enterprise-CS Quick Reference Guide","QRG, ECS, IP station user, digital station user","","FEATURE OPERATION CODES  All features listed except those marked with a  require the user to lift the receiver before operating the feature. Press [FEAT]+[#]+[9]+{button} to determine the function of a button. Absence Message Return Time .......................[Absence Message]+1+HH:MM Return Date .......................[Absence Message]+2+DD Meeting Time .....................[Absence Message]+3+HH:MM Telephone No. ...................[Absence Message]+4+(Phone No.)+# Cancel ................................[Absence Message]+* Account Code .......................[Account Code]+(Code)+* Auto Repeat Dial ...................[Auto Repeat Dial] Cancel ................................[Auto Repeat Dial]+* BGM-On ..............................[BGM] Off.....................................[BGM] Busy ICM Callback ...............[ICM Call Back] Cancel ................................[ICM Call Back]+* Busy Number Callback .........[Timed Trunk Queue] Cancel ................................[Timed Trunk Queue]+* Busy Trunk Queue ................[Trunk Queuing] Cancel ................................[Trunk Queuing]+* Call Coverage [CCV] ............[Delayed n], [Immed. n], [No ring n] Immediate ..........................[CCV]+1 Delay Indication .................[CCV]+2 No Ring ..............................[CCV]+3 Call Mode Change ................Tone to Voice: ICM extension +# Call Mode Change ..............Voice to Tone: [Calling Mode CHG] Call Park Pick Up ..................[Call Park Pickup]+Ext.No. Call Pick Up Internal Group ....................[Call Pickup In] External Group ..................[Call Pickup Out]+Group No. Direct Extension ................[Spec. Call Pickup]+Ext.No. Conference Add On ...............................[TRAN]+Ext.No.+[ADD] Multi Line............................[HOLD]+(Line 2)+[ADD]+(Line 1) Trunk to Trunk ...................[HOLD] Display Change.....................[LCD Mode Change] Extension Lock......................[Station Lockout]+(Password) Release ..............................[Station Lockout]+(Password) Flexible Call Forwarding All .......................................[FORWARD]+Call Type (1-3)+1+(Destination) Busy/No Answer ................[FORWARD]+Call Type (1-3)+2+(Destination) No Answer .........................[FORWARD]+Call Type (1-3)+3+(Destination) All External .........................[FORWARD]+Call Type (1-3)+4+(Destination(90-99)) Cancel .................................[FORWARD]+*+Call Type (1-4) Follow Me............................[FORWARD]+[FORWARD]+Call Type+(Ext. No.) Flash-Short............................[Short Flash] Last No. Redial .....................[SPEED]+# Meet-Me Page Answer .........[Meet Me] Memo Dial Set ......................................[Memo Dial]+(Phone No.)+[Memo Dial] Dial .....................................[Memo Dial] Message Waiting Set ......................................[MESSAGE]+# Cancel ................................[MESSAGE]+*+Ext.No. Display ...............................[MESSAGE] Answer ...............................[MESSAGE]+# Clear ...................................[MESSAGE]+** Privacy Release ....................[Privacy Release] Save No. Redial ....................[Save No. Redial] Speaker Phone Full/Half duplex ..................[Speaker Duplex] or [FEAT] +[6]+[6] Speed Dial Registration Number ..............................[FEAT]+[SPEED]+(Code)+(Phone No.)+ FEAT] Trunk Group.......................[FEAT]+[SPEED]+#+(Code)+(LineNo.)+[FEAT] Name..................................[FEAT]+[SPEED]+*+(Code)+(Name)+[FEAT] Speed Dial .............................[SPEED]+(Code) Speed Dial-Scroll ..................[SPEED]+*+(Code)+*/#+[SPEED] Transfer to Park ....................[TRAN]+[PARK]+Ext.No. Time Reminder Set ......................................[Reminder]+HH:MM Cancel ................................[Reminder]+* Universal Night Answer ........[UNA Pickup] Whisper Page .......................Press * Depending on the hardware, software and programmed functions in your Iwatsu system, available features and feature operations may differ from those listed in this guide. For more information contact your authorized Iwatsu distributor.  1-800-974-5070 www.i watsu.com  Printed in USA July 2005  Iwa t su America, Inc. 8001 Jetstar Drive Irvi ng, TX 75063  Part Number: 108630  ECS_IP_QRG_07.20.05 pages 1 and 24  Thursday, July 21, 2005 09:32 Composite    INTRODUCTION  NOTES:  This guide describes basic features and operations for Iwatsu telephones. This includes IP and Digital Multiline Telephones and the MKT Digital Key Telephone. Certain features are not available on all Iwatsu models. For more information, refer to your Iwatsu Owner \'s Manual or contact your authorized Iwatsu distributor. Only Iwatsu qualified personnel are authorized to install any component of an Iwatsu system. Should you require service, please contact your authorized Iwatsu distributor.  Multipurpose Keys - These keys can be programmed for specific functions, including outside line access, individual extension selection, and onetouch feature operation.  Key Lamps - These lamps light up or flash when someone is using the line or feature corresponding to that key. A green lamp indicates that you are using that line/feature. A red lamp indicates that someone else is using that line/feature. SPKR (Speaker) - This button allows you to dial  and receive outside or internal calls and talk without lifting the receiver. transfer a call from your phone to another extension.  TRAN (Transfer) - This button allows you to  FEAT (Feature) - This button is used to access  many Iwatsu features.  Note: The Echo Cancellation DSP technology  used in the IX-12KTD/S-3 speakerphone was developed by NTT.  1  22  ECS_IP_QRG_07.20.05 pages 2 and 23  Thursday, July 21, 2005 09:32 Composite    NOTES:  HOLD/DND (Hold/Do Not Disturb) - This key  is used to put a call on Hold or to set the Do Not Disturb function and prevent any calls from getting through or ringing at your extension.  Handset Volume Control - The handset volume control key allows you to adjust the handset volume to one of three levels. Pressing the button will toggle between the three volume levels. Speaker Volume Control - The speaker volume control key allows you to adjust the volume control of the speaker when using the speakerphone. Pressing the [+] key raises the volume to one of nine settings. Pressing the [-] will decrease the volume.  ringer volume control button allows you to adjust the ringer volume to one of four levels.  Ringer Volume Control - Pressing the  [Mute] Key - When talking using the handset, pressing the [Mute] key mutes the handset transmitter. If using the speakerphone, pressing the [Mute] key mutes the station microphone. When using the headset jack, the [Mute] key mutes the transmitter on the headset. ICM - The intercom system is the internal network  used to communicate between the telephone extensions in your Iwatsu system. Pressing the [ICM] button connects you to an intercom line for conversation with other extensions.  BASIC FEATURES  Making an Outgoing Call  · · ·  Lift the receiver Press an outside line button. You will hear a dial tone. Dial telephone number  Make a dialing mistake? · Press the [FLASH] button to get new dial tone · Dial again  Receiving an Incoming Call  When your phone rings and lamp flashes: · Lift the receiver to connect the call If your phone does not connect you to the call automatically When your phone rings and lamp flashes: · Lift the receiver · Press the button with the flashing lamp to connect the call  21  2  ECS_IP_QRG_07.20.05 pages 3 and 22  Thursday, July 21, 2005 09:32 Composite    Making an Intercom Call  · · or  Lift the receiver and wait for dial tone Dial an extension number  K  Key Lamps ...................................................... 1  If your phone has a [DIRECT STATION SELECTION] button assigned for the extension: · Lift the receiver and wait for dial tone · Press the assigned extension button  L  Last Number Redial ........................................ 5 Layer 2 Switch ................................................ 18  Receiving a Call From Another Extension  When you hear the intercom call signal - either the caller \'s voice or intercom ringing tone: · Pick up the receiver, and the call is connected  or ·  M  Multipurpose Keys .......................................... 1 Mute Key......................................................... 2 Making an Outgoing Call ................................ 2 Making an Intercom Call ................................. 3 Making an Intercom Group Call ...................... 3 Master Hunt Groups ....................................... 12 Message Waiting ............................................ 12 Menu Display .................................................. 18  Speak into the microphone without lifting the receiver Dial the Intercom Group access number when you hear the Intercom Dial Tone  Making an Intercom Group Call  ·  Putting a Call On Hold  When speaking on an outside line: · Press the [HOLD/DND] button The active outside line button lamp flashes green on your phone and red at other extensions. If the call is not picked up, the call will ring again at your phone.  P  Picking Up a Call On Hold .............................. 3 Putting a Call On Hold .................................... 3 Paging............................................................. 13 Personal Ringing Tones ................................. 13  Picking Up a Call On Hold  ·  Press the key with either the green or the red flashing lamp to pick up the call being held on that line  R  Receiving an Incoming Call ............................ 2 Ringer Volume Control ................................... 2 Receiving a Call From Another Extension ...... 3  Transferring a Call to Another Extension  When speaking on an outside line: · Press the [TRAN] button. You will hear dial tone · Dial an extension number  or · · ·  S  SPKR (Speaker) ............................................. 1 Speaker Volume Control................................. 2 Save Dialed Number....................................... 5 Speed Dial ...................................................... 14  Press an extension button (if assigned) Announce the call when the extension answers Hang up  Full / Half-Duplex Toggle  You can now toggle from half to full-duplex speakerphone modes. · Lift receiver · Press [Speaker Duplex]  or · ·  T  TRAN (Transfer) ............................................. 1 Transferring a Call to Another Extension ........ 3 Transfer to Park .............................................. 4 Text Messaging .............................................. 15  Press [FEAT] button and dial + Press [FEAT] button and dial Duplex)  (Full-Duplex) ++ (Half-  U  Universal Night Answer .................................. 17  911 Support  At default, your Iwatsu system is programmed to automatically contact your local Public Safety Answering Point (PSAP) when 911 is dialed. Enhanced 911 Service ensures that when 911 is dialed from a system extension, information that allows the PSAP to identify the caller \'s location in a building is sent to the PSAP along with the call. Check with your system installer or Authorized Iwatsu Distributor to make sure your system is programmed for Enhanced 911 Service.  3  W  Whisper Page ................................................. 13  20  ECS_IP_QRG_07.20.05 pages 4 and 21  Thursday, July 21, 2005 09:32 Composite    INDEX  Symbols  Keys ................................................................ 1 911 Support .................................................... 3  Call Park  Park a call so that it can be reached from another extension. Putting a call in Call Park When speaking on an outside line: · Press the [PARK] button · You will hear confirmation tone and the [PARK] button will flash green If the call is not picked up, it will return to your phone. Picking up a call in Call Park From the extension that parked the call: · Lift receiver · Press flashing [PARK] button From another extension: · Lift receiver · Press [PARK PICK-UP] · Dial extension number where the call is parked to pick-up the call  A  ADVANCED FEATURES ................................ 5 Answering Machine Emulation (Voice Mail Monitor) ............................... 6  B  BASIC FEATURES ......................................... 2 Busy ICM Callback ......................................... 7 Busy Number Callback ................................... 7  C  Call Park ......................................................... 4 Call Storage .................................................... 5 Call Coverage ................................................. 7 Call Pick-Up .................................................... 8 Internal Group ............................................. 8 Direct Extension.......................................... 8 Call Recording ................................................ 8 Conference ..................................................... 9 Add-on ........................................................ 9 Multiline....................................................... 9 Trunk-to-Trunk ............................................ 9  Transfer to Park  You can transfer a call to another user \'s individual park on their telephone. The call can then be picked up remotely from another telephone. The call can also be picked up from the telephone where it is parked. Transferring a call to another user \'s individual park When speaking on an outside line: · Press [TRAN] + [PARK] · Dial the number of the extension where the call is to be parked, or press the extension button (if assigned) · When you hear confirmation tone, hang up · The [PARK] key on the user \'s phone will be lit · If desired, use the paging system to inform the user of the call parked on their telephone Picking up a call parked on your individual park from your telephone · Lift the receiver (handset) · Press [PARK] Picking up a call parked on your individual park from another telephone · Lift the receiver (handset) · Press [PARK] · Dial the number of the extension where the call is parked, or press the extension button (if assigned)  or  D  Do Not Disturb ................................................ 9 DIRECT INWARD SYSTEM ACCESS ........... 17  E  Exclusive Hold On Outside Line ..................... 10 E-Response Help Call .................................... 17  F  FEAT (Feature) ............................................... 1 Full / Half-Duplex Toggle ................................ 3 Flash ............................................................... 10 Flexible Call Forwarding ................................. 11 FEATURE OPERATION CODES ...Back Cover  H  Handset Volume Control ................................. 2 HOLD/DND (Hold/Do Not Disturb) .................. 2  I  INTRODUCTION ............................................ 1 ICM ................................................................. 2 IP Telephone Menu Display ............................ 18  19 4  ECS_IP_QRG_07.20.05 pages 5 and 20  Thursday, July 21, 2005 09:32 Composite    · · ·  Lift the receiver (handset) Press the [FEAT] button and dial + Dial the number of the extension where the call is parked, or press the extension button (if assigned) Lift the receiver (handset) Press [PARK PICK-UP] Dial the number of the extension where the call is parked, or press the extension button (if assigned)  · Dial the desired extension number, hunt group access code, paging access code or outside line access code and phone number To register a flash to make another call · Dial + · Once an outside call has been made, another call may not be placed  or · · ·  MENU DISPLAY  IP Telephone Menu Display  The IX-12IPKTD-E and IX-12IPKTD IP Telephones are equipped with a Menu Display, three Menu Buttons, and Up/Down scroll keys. · The Menu Buttons control various features made available through the display. Many of the Basic and Advanced Feature codes are accessible through the Menu Display on the IP Telephones. · The Up/Down Scroll keys are used to scroll up and down through the Menu Display. To access a Display menu feature: · Select the MENU button on the IX-12IPKTD/-E display · Use the Up/Down arrow keys on the right side of the display to view the desired feature · Follow the onscreen options to execute the feature  Save Dialed Number  or ·  While speaking on an outside line · Press the [FEAT] button and dial  +  Press the [SAVE DIAL] button (if assigned) You will hear a confirmation tone that indicates the phone number you just dialed has been saved.  To dial the saved number · Lift the receiver · Press the [FEAT] button and dial  or · ·  +  Press the [SAVE DIAL] button (if assigned) The saved number is automatically dialed  Last Number Redial  To automatically redial the last number you called · Lift the receiver · Press the [SPEED] button and dial  ADVANCED FEATURES  Call Storage  Your telephone may be programmed to capture, store and display telephone numbers and IDs from calls received with Caller ID, ANI or DNIS information. To view call information: For station · Press [SPKR] · Press the illuminated [USAS] key to display information about the first call that occurred at your station · Press to scroll forward and to scroll backward in sequence For trunk group · Press [SPKR] · Press the illuminated [UST] key, or · Press the [USAT] key + trunk group number to display information about the first call that occurred on a specific trunk group · Press to scroll forward and to scroll backward in sequence To delete a call record from system memory · With a call record displayed, press the [UAD] key  List Menu  The List menu is a library of available EnterpriseCS feature codes. You can scroll through the available documented codes using the arrow keys on the LCD. To scroll using the arrow keys: · Select the List button on the IX-12IPKTD/-E display · Use the Up/Down arrow keys on the right side of the display to view the desired feature code  LAYER 2 SWITCH  There are two jacks on the back of your IX12IPKTD-E, IX-6IPKTD-E, and IX-12IPKTD IP Telephones. One jack is labeled  PC  and the other is labeled  LAN . Use the PC jack to connect to a second device. To use the layer 2 switch: · Connect on Category 5 cable from the PC jack on the IP telephone to the NIC card on your PC · Connect one Category 5 cable from the LAN jack on the IP telephone to the wall jack connected to the local area network For a full list of Display Menu features, please refer to the IP Telephone User Guide in your Iwatsu Owner \'s Manual.  5  18  ECS_IP_QRG_07.20.05 pages 6 and 19  Thursday, July 21, 2005 09:32 Composite    Making an E-Response Help Call  If programmed, your Enterprise-CS System provides emergency notification to a group of telephones or paging system. Note: This feature is in addition to 911 Support. · Go off hook and do not dial for more than 10 seconds, or · Go off hook and begin dialing a system extension. Between digits pause for more than 10 seconds,  or  To make a call by automatically dialing the Caller ID number · Display a call record · Press the [USAS] key, [USAT] + trunk group number or [UST] key a second time, or · Press [FLT], [OPT], or [COL] To add digits to the displayed number before calling out · Display a call record · Dial the additional digits to be added to the outgoing number (the added digits do not appear on the display when entered) · Press the [USAS] key, [USAT] + trunk group number or [UST] key a second time  or  · At ICM dial tone dial the E-Response Group access number The system will initiate an E-Response Help Call to the stations in your E-Response Group and/or a paging system  · Press [FLT], [OPT], or [COL]  KEY LABEL KEY MEANING Retrieve Caller ID for Abandoned or All Calls from Your Station USAT/ Retrieve Caller ID for All Calls to Your Station that were Abandoned on a Specific Trunk Group UST (Flexible) or (Fixed 1-250) USAS FLT OPT COL UAD Floating Outside Line Group Access Optimized Routing (Make an Outgoing Call using Least Cost Routing) Central Office Line Key (Used to Access a Specific Trunk to Make an Outgoing Call) Abandoned Call Delete (Delete Caller ID for Calls that Rang Your Station but Ceased Before You or Voice Mail answered) KEY  Universal Night Answer  If you need to pick up an incoming call when the system is in the night mode · Lift receiver · Press [FEAT] button and dial +  or  · Press the [UNIVERSAL NIGHT ANSWER] button (if assigned) You are connected with the incoming call  DIRECT INWARD SYSTEM ACCESS  Direct Inward System Access (DISA) allows an external caller to access Iwatsu system features from outside the office. Feature operation for DISA calls is the same as those for the Single Line Telephone. Certain DISA features, including making an outside call and system paging access require a security password. Operation · When Iwatsu answers the caller will hear either a message or a special DISA dial tone To Interrupt the Message · Press + . You will hear DISA dial tone To make an intercom or hunt group call · Dial the desired extension number or hunt group access code To access all DISA features: · Dial · Dial the assigned password. You will have the calling capabilities assigned to the DISA line or · Dial an extension number followed by that extension \'s Station Restriction Password. You will have the same calling capabilities as that extension · Wait for the intercom dial tone  Answering Machine Emulation (Voice Mail Monitor)  Station users may monitor voice mail messages as they are recorded. During recording monitor, the station user may select to initiate a conversation with the caller. You may activate or deactivate this feature from your extension.  To begin Voice Mail Monitor When a call is answered by voice mail at an idle station, you will hear a monitor tone. · The [Voice Mail Monitor] key red LED will begin to flash · Press the [Voice Mail Monitor] key · When the [Voice Mail Monitor] key green LED lights, you will hear the caller \'s message as it is recorded · Press the [Voice Mail Monitor] key a second time to begin talking to the caller or · Press [SPKR] or hang up to end voice mail monitoring. The caller \'s message will be saved to your voice mailbox  17  6  ECS_IP_QRG_07.20.05 pages 7 and 18  Thursday, July 21, 2005 09:32 Composite    To activate / deactivate or change the Voice Mail Monitor mode: · While your station is idle, press [SPKR] · Press [FEAT] · Press the [Voice Mail Monitor] key · Press to deactivate / activate Voice Mail Monitoring  Stored Text Messages To select and send a stored text message to another system extension While calling a busy or idle extension · Press [TEXT MSG] + text message number (0099), or [TEXT MSGn] · Press To display a stored text message · Press [TEXT MSG] + to display a stored text message To respond to a stored text message by calling the originating extension · Press [TEXT MSG] + to display the stored text message · Press a second time to call the station that sent the text message To delete a stored text message While your text message key is lit · Press [TEXT MSG] + + Scrolling and Selecting Text Messages To Scroll through the available system text messages · Go off hook and press [TEXT MSG] + + text message number (00-89) · With a message displayed press to scroll forward and to scroll backward To scroll through the available personal text messages · Go off hook and press [TEXT MSG] + + text message number (90-99) · With a message displayed press # to scroll forward and to scroll backward. Registering Personal Text Messages To enter a personal text message · Press [FEAT] + [TEXT MSG] + text message number (90-99) · Press the following keys for text message data entry:  [ ,.,[space],1  G,H,I,4 P,Q,R,S,7 Alphanumeric FEAT] All delete A,B,C,2 J,K,L,5 T,U,V,8 &,0 D, E , F, 3 M,N,O,6 W,X,Y,Z,9 Upper/lower case  Busy ICM Callback  When you call another extension and get a busy signal, do not hang up · Press the [FEAT] button and dial +  or  · Press the [ICM CALLBACK] button (if assigned) · Hang up after you hear a confirmation tone When the busy extension becomes available, the system will call you back · Lift the receiver and you are automatically connected to the extension.  Busy Number Callback  When an outside number you have called is busy, you may tell the system to remind you to try again. · Do not hang up · Press the [FEAT] button and dial + · Press the [TRUNK CALLBACK] button (if assigned) · Dial the desired time you want to be called back · Hang up after you hear a confirmation tone After the set time, the system will call you back to try again · Lift receiver to automatically dial the number To cancel busy number callback · Lift the receiver · Press the [FEAT] button and dial  or or  ++  · Press the [TRUNK CALLBACK] button and · Hang up after you hear a confirmation tone  Call Coverage  Multipurpose buttons on digital multiline telephones can be assigned as Call Coverage buttons to indicate calls ringing at another extension. If you have a Call Coverage button for another extension on your telephone, you can answer calls ringing at that extension by pressing the Call Coverage button. To answer a call at another extension When you hear the Call Coverage tone or see the green Call Coverage lamp indication on your phone · Lift the receiver · Press the [CALL COVERAGE] button · You will be connected to the call  [HOLD] Enter/1 character delete  · Press [FEAT] to end the operation  7  16  ECS_IP_QRG_07.20.05 pages 8 and 17  Thursday, July 21, 2005 09:32 Composite    Outside Line Pre-Select · Lift the receiver · Press an outside line button · Press the [SPEED] button, then dial the SPEED DIAL CODE The system will automatically dial the registered number Quick Dial · Lift the receiver · Press the [SPEED] button, then dial the SPEED DIAL CODE The system will automatically dial the registered number. This operation will not work unless you register the outside line group number. Alphanumeric Speed Dial By Name Feature · Press [SPEED] [SPEED] · To search for a registered name, press the numbers on the dial pad · To focus the search, press [HOLD/DND], and enter another character · To scroll through the registered names, press FORWARD or BACKWARD · Press [SPEED] to dial the number  To change the type of indication at your phone · Do not lift the receiver · Press the [FEAT] button · Press the desired [CALL COVERAGE] button The present indication mode will be displayed · Dial the number for the desired mode · Dial for immediate display and ringing  or  · Dial for delayed indication (display and ringing starts if call is not answered within a preprogrammed time)  or  · Dial  for no ringing (lamp indication only)  Call Pick-Up  Internal Group You may answer calls to any extension in your pickup group without dialing the extension number. When you hear a call ringing at another extension · Lift receiver · Press [FEAT] and dial +  or  · Press the [GROUP CALL PICK-UP] button (if assigned) The incoming call is connected to your extension. Direct Extension You may also answer an incoming call at another extension · Lift the receiver · Press the [FEAT] button and dial + · Press the [DIRECT CALL PICK-UP] button · Dial the number of the extension where the call is ringing The incoming call is connected to your extension.  or  Text Messaging  You may send a manual signaling or busy bypass text message to the display of another system extension. You may also send a stored text message that lights the Text Message button [TEXT MSG] at another system extension. Busy Bypass/Manual Signaling Text Messages To select and send a manual signaling text message · Lift the receiver and press [TEXT MSG] + text message number (00-99), or [TEXT MSGn] · Dial an extension number or press [DSS] or [CCV] To select and send a busy bypass text message While calling a busy or idle extension · Press [TEXT MSG] + text message number (0099), or [TEXT MSGn] To respond to a busy bypass text message while on a call While on a call with a busy bypass text message on your display · Press [TEXT MSG] + + text message number (00-99) + [TEXT MSG] To delete a busy bypass text message from your display While a text message is on your display · Press [TEXT MSG] + +  Call Recording  You can record a call to voice mail by following the procedures listed below. Important: Use of this feature may be prohibited by state law. To start recording a call to voice mail While on an ICM, outside line or conference call · Press the [RECORD] button · Your call will begin recording to voice mail Note: A four-party conference call cannot be recorded. To stop recording a call to voice mail While recording a call with the [RECORD] button lit · Press the [RECORD] button or hang up To play a recorded call · Follow the same procedure for playing a voice mail message  15  8  ECS_IP_QRG_07.20.05 pages 9 and 16  Thursday, July 21, 2005 09:32 Composite    Conference  The Iwatsu system allows you to make conference calls with any combination of up to four extensions and outside lines on the same call. Add-on (up to one outside + three inside parties or four inside parties) While speaking on a CO or ICM call · Press the [TRAN] button and dial the extension number When the party answers · Press the [ADD] button · After you hear a tone burst, all parties are connected To add another extension, repeat same procedure Multiline (up to three outside + one inside) While speaking on an outside call · Put the first call on Hold, pressing [HOLD/DND] · Access the second outside line After the second or outside line has answered · Press the [ADD] button · Press the first line that has been on hold · All three parties are connected To add a third outside line, repeat same procedure Trunk-to-Trunk (up to two outside parties) When you are speaking with two outside parties in a multiline conference call · Press the [HOLD/DND] button · Hang up The two outside parties are connected.  Speed Dial  Personal Speed Dial Registration - To register personal speed dial numbers · Press the [FEAT] button · Press the [SPEED] button, then dial the desired PERSONAL SPEED ACCESS CODE (90-99) · Enter the phone number · Press [FEAT] to end the operation Personal Speed Dial Registration - To register several speed dial numbers · Press the [FEAT] button · After entering a phone number, press the [SPEED] button · Enter another speed dial code number · Repeat same procedure · Press the [FLASH] button To register a pause time · At the desired location, press [HOLD/DND] · Dial to for the desired pause time in seconds To set an outside line to be selected for speed dialing Do not lift receiver Press the [FEAT] button Press [SPEED] and , then dial the desired PERSONAL SPEED DIAL CODE (90-99) Dial the desired outside line group number (01-60 or 00) Press [FEAT] to end the operation To register a directory name for a speed dial number · Do not lift receiver · Press the [FEAT] button · Press the [SPEED] button and , then dial the desired PERSONAL SPEED DIAL CODE (9099) · Register the letters of the name using the dial pad · Press the button until the desired letter is displayed, then press the [HOLD/DND] button to enter that letter or number (up to 10 characters)  [ ,.,[space],1  G,H,I,4 P,Q,R,S,7 Alphanumeric FEAT] All delete A,B,C,2 J,K,L,5 T,U,V,8 &,0 D, E , F, 3 M,N,O,6 W,X,Y,Z,9 Upper/lower case  Do Not Disturb  If you do not wish to be disturbed, you can set your extension to prevent any calls from ringing to or getting through to your extension. · Do not lift receiver · Press the [HOLD/DND] button The lamp on the [HOLD/DND] button will stay lit. To cancel Do Not Disturb · Do not lift receiver · Press the [HOLD/DND] button The lamp on the [HOLD/DND] button will go out. Note: See [Hold/Quick Forward]  [HOLD] Enter/1 character delete  · Press [FEAT] to end the operation To Speed Dial a Number When you want to SPEED DIAL a registered number, perform one of the following operations:  9 14  ECS_IP_QRG_07.20.05 pages 10 and 15  Thursday, July 21, 2005 09:32 Composite    To Answer Messages When the [MESSAGE] button lamp is lit at your extension · Lift the receiver · Press the [MESSAGE] button until the desired extension number is displayed · Press The system will automatically call back the extension that left the message  Exclusive Hold On Outside Line  A call on  exclusive  hold may only be picked up from your extension. While speaking on an outside call · Press the button for the outside line you are already using. The green lamp on that outside line button will flash slowly on your phone. The red lamp will stay lit at other extensions. To retrieve a call on Exclusive Hold · Press the same outside line button on your phone again to be connected to the call  Paging  · Lift the receiver · Hold down the [PAGE] button · When you hear the confirmation tone, make your announcement by speaking into the receiver · Release the [PAGE] button and hang up  Flash  Whisper Page  You may communicate with a busy station without interrupting their call using the Whisper Page feature. To communicate with a busy extension: · After calling a busy station, press the button. · You may now speak to that extension To Respond to Whisper Page After receiving a whisper page while on a call: · Press the button to speak with the extension that called using the whisper page feature · Press the button a second time to resume speaking with the original calling party Note: The original calling party cannot hear the whisper page or your response to a whisper page. To Respond to Whisper Page with a Text Message After receiving a whisper page while on call follow the procedures in Text Messaging feature  Flash allows you to receive a dial tone on the same outside line that you are using without having to hang up. Flash may also be used to receive an intercom dial tone to place another intercom call. After you complete a call or if you make a dialing mistake · Press [FLASH] · Dial the new number To Use Centrex or PBX features · Press [S FLASH] · Dial the new number or feature code If your phone does not have [FLASH] or [S FLASH] buttons · Press [FEAT] then dial + for Flash · Press [FEAT] then dial + for Short Flash  Personal Ringing Tones  You may choose one of eight different ringing tones to distinguish your station from others. To play a ringing tone at your system extension · With your station idle press [FEAT] + + +To select a ringing tone for your system extension · With your station idle press [FEAT] + + + + To restore default ringing tone at your system extension · With your station idle press [FEAT] + + + +  13  10  ECS_IP_QRG_07.20.05 pages 11 and 14  Thursday, July 21, 2005 09:32 Composite    Flexible Call Forwarding  You can set your phone to forward calls to another extension or to an external telephone number. To forward calls externally, you must first register the external telephone number to a personal speed dial code (90-99). (See the Speed Dial feature) You can also separate Call Forward destinations for ICM calls and CO incoming calls. For example, you could forward all ICM calls to your cellular telephone and all CO calls to your Voice Mail. Set Forward Destination · Lift the receiver (handset) or press [SPKR] · Press [FWD] · Enter the Call Type you wish to forward 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only · Enter the Flexible Call Forward Mode 1 = All calls to another extension or hunt group 2 = Busy/No Answer calls to another extension or hunt group 3 = No Answer calls to another extension or hunt group 4 = All Calls forward to an external number (using Personal Speed Dial Codes 90-99) Do one of the following · If you chose Mode 1,2, or 3, enter the extension or hunt group number · If you chose Mode 4, enter the Personal Speed Dial Code (90-99) Forward Cancel · Lift the receiver (handset) · Press [FWD] · Press · Enter the Call Type number you wish to cancel 1 = Cancel Forwarding of All calls (CO/ Intercom) 2 = Cancel Forwarding of CO calls only 3 = Cancel Forwarding of Intercom calls only Set Active/Inactive · Press [FWD] · Enter the Call Type you wish to make Active/ Inactive 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only  Set Follow Me Destination · Lift the receiver (handset) · Press [FWD] + [FWD] · Enter the Call Type you wish to forward 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only · Enter the extension number of the originating forwarding station Hold/Quick Forward Operation · If your phone is equipped with this feature, pressing [HOLD/DND] will automatically forward all incoming calls to your fixed call forward destination.  Master Hunt Groups  Enterprise-CS allows extensions to be programmed into Hunt Groups. Each Hunt Group is assigned code and when dialed the system searches for the first idle extension. To Call a Hunt Group · Lift the receiver · Wait for the dial tone · Dial Hunt Group access code  or  · Press [HUNT] if assigned as a Multipurpose button  Message Waiting  To Leave a Message When the extension you are calling is busy or does not answer · Do not hang up · Press the [MESSAGE] button and · After you hear a confirmation tone, hang up The [MESSAGE] button lamp will stay lit at the called extension To Cancel Message Waiting If you want to cancel a message you left at an extension · Lift the receiver · Press the [MESSAGE] button and , then dial the extension number · After you hear a confirmation tone, hang up The [MESSAGE] button lamp will go out at the extension. Note: This feature is not available if the [MBOX] key is used for voicemail access.  11  12  ECS_IP_QRG_07.20.05 pages 12 and 13  Thursday, July 21, 2005 09:32 Composite    ",173);arrFiles[54]=new Array(55,"docs/VS%20dig%20user.pdf","28 Jun 2006","ADIX-VS Digital Telephone Station User Quick Reference Guide, ADIX-VS Addendum","","","Digital Telephone Station User Quick Reference Guide  ADIX-VS Addendum    External Call Forward  You can forward a call to an external telephone number. To use this feature you must first register the external telephone number to a personal speed dial code (90-99.) (See the Speed Dial feature in the Digital Telephone Station User Quick Reference Guide.) You can also set the type of calls you want to be externally forwarded by choosing an external call forwarding mode. The three modes are CO and ICM calls (4), CO calls only (5), and ICM calls only (6). To set External Call Forward ţ Lift the receiver (handset) ţ Press [FWD]+ [#] + [*] + PERSONAL SPEED DIAL CODE (90-99) To cancel External Call Forward ţ Lift the receiver (handset) ţ Press [FWD] + [*] To forward CO and ICM calls externally ţ Lift the receiver (handset) ţ Press [FWD] + [#] + [#] + [4] To only forward CO calls externally ţ Lift the receiver (handset) ţ Press [FWD] + [#] + [#] + [5] To only forward ICM calls externally ţ Lift the receiver (handset) ţ Press [FWD] + [#] + [#] + [6]  Picking up a call parked on your individual park from another telephone ţ Lift the receiver (handset) ţ Press [PARK] ţ Dial the number of the extension where the call is parked, or press the extension button (if assigned) or ţ Lift the receiver (handset) ţ Press the [FEAT] button and dial [3] [4] ţ Dial the number of the extension where the call is parked, or press the extension button (if assigned) or ţ Lift the receiver (handset) ţ Press [PARK Pick Up] ţ Dial the number of the extension where the call is parked, or press the extension button (if assigned)  Whisper Page  You can talk to another extension while they are on a call. The call interruption is not audible to the person on the extension \'s line. The person on the extension \'s line also cannot hear the response from the extension. To talk to a busy extension When you call another extension and get a busy signal, do not hang up ţ Press [*] ţ Begin speaking To respond to a whisper page while on a call After receiving a whisper page ţ Press [*] ţ Begin speaking To return to your original call after a whisper page ţ Press [*] ţ Begin speaking  Transfer to Park  You can transfer a call to another user \'s individual park on their telephone. The call can then be picked up remotely from another telephone. The call can also be picked up from the telephone where it is parked. Transferring a call to another user \'s individual park When speaking on an outside line ţ Press [TRAN] + [PARK] ţ Dial the number of the extension where the call is to be parked, or press the extension button (if assigned) ţ When you hear confirmation tone, hang up ţ The [PARK] key on the user \'s phone will be lit ţ If desired, Use the paging system to inform the user of the call parked on their telephone Picking up a call parked on your individual park from your telephone ţ Lift the receiver (handset) ţ Press [PARK]  Caller ID, ANI, DNIS Information Storage  Your telephone may be programmed to store and display the telephone number and ID from calls received with Caller ID, ANI or DNIS information. Operation for this feature is the same as the operation for the  Abandoned Call Storage  feature listed in the ADIX Digital Telephone User Quick Reference Guide.  Voice Mail Monitor (Answering Machine Emulation)  Station users may monitor voice mail messages as they are recorded. During recording monitor, the station user may select to initiate a conversation with the caller. You may program your extension for Automatic Monitor or User Initiated Monitor. You may also activate or deactivate this feature from your extension.    To begin Voice Mail Monitor When a call is answered by voice mail at an idle station, you will hear a monitor tone. ţ Press the [Voice Mail Monitor] key ţ The [Voice Mail Monitor] key red LED will begin to flash. ţ When the [Voice Mail Monitor] key green LED lights you will hear the caller \'s message as it is recorded. ţ Press the [Voice Mail Monitor] key a second time to begin talking to the caller. or  ţ  Press [SPKR] or hang up to end voice mail monitoring. The caller \'s message will be saved to your voice mailbox  To Activate / Deactivate or Change the Voice Mail Monitor Mode: ţ While your station is idle press [SPKR] ţ Press the [Voice Mail Monitor] key ţ Press [1] to deactivate/activate Voice Mail Monitoring ţ Press [2] to set the mode as Manual ţ Press [3] to set the mode as Automatic  TELECOMMUNICATIONS PRODUCTS  www.iwatsu.com  201-935-8580  Printed in USA  Part Number: 108003    ",47);arrFiles[55]=new Array(56,"docs/ECS%20SLT%20user.pdf","28 Jun 2006","Enterprise-CS / ADIX APS Quick Reference Guide","ECS, ADIX, QRG, single line telephone station user","","1-800-974-5070 www.iwatsu.com  Printed in USA  Iwatsu Voice Networks 8001 Jetstar Drive Irving, TX 75063  Part Number: 108640  ECS_SLT_QRG_7.06.05 pages 1 and 16  Thursday, July 21, 2005 09:35 Composite    INTRODUCTION  Using the Receiver Button to Access Iwatsu System Features By performing a hook switch flash (quickly pressing and releasing the Receiver Button) and dialing the desired Feature Operation Code, you can easily access ADIX or Enterprise-CS features. Each feature operation code must be programmed in the ADIX or Enterprise-CS database by your system installer. Space is provided on the inside back cover of this guide to write your feature operation codes for quick reference. Check with your telephone system administrator if you encounter problems accessing any of the features described in this guide.  NOTES:  BASIC FEATURES  Making An Outgoing Call  · Lift the receiver · Dial the outside line access code* · When you hear the dial tone, dial the telephone number Make a Dialing Mistake? · Hang up · Dial again  Receiving An Incoming Call  When your phone rings: · Lift the receiver to connect the call  Transferring A Call To Another Extension  When speaking on an outside line: · Quickly press and release the receiver button · When you hear the tone dial the extension number · Announce the call when the extension answers · Hang up the receiver The call is automatically transferred. * All access codes are system administrator. programmed by the  1  14  ECS_SLT_QRG_7.06.05 pages 2 and 15  Thursday, July 21, 2005 09:35 Composite    NOTES:  Receiving A Second Call  When you are speaking on a call and hear a tone signaling another incoming call: · Quickly press and release the receiver button · Dial the Hold code to put the first call on hold · Quickly press and release the receiver button · The second call is automatically connected To Return to the First Call When you have finished with the second call: · Hang up · Lift the receiver · Dial the Hold code · The first call is automatically retrieved  Call Park  A call can be placed in  park  so that it can be picked up by another extension. For example, if you want to transfer a call and the person is not at their extension, you can park the incoming call then page a second party. The second party can retrieve the call by dialing the Call Park Pick Up code from any extension. Putting a Call in Call Park When speaking on an outside line: · Quickly press and release the receiver button · Wait for the dial tone then dial the Park code · If the call is picked up you will hear a confirmation tone · If the call is not picked up it will return to your phone Picking Up a Call in Call Park From the same extension that parked the call: · Lift the receiver · Dial the Park code again · The call is retrieved From another extension: · Lift the receiver · Dial the Park Pick-Up code · Then dial the extension number where the call is parked · The call is retrieved  13  2  ECS_SLT_QRG_7.06.05 pages 3 and 14  Thursday, July 21, 2005 09:35 Composite    Making An Intercom Call  · Lift the receiver and wait for dial tone · Dial the extension number  R  Receiving a Call From Another Extension ...... 3 Receiving an Incoming Call ............................ 1 Receiving a Second Call ................................ 2  Receiving A Call From Another Extension  When you hear the intercom call signal (two short ring bursts): · Lift the receiver to connect the call  Last Number Redial  S  Speed Dial ...................................................... 8  When you want to automatically redial the last number you called: · Lift the receiver · From a touchtone telephone press · From a rotary telephone dial the Last Number Redial code The system automatically dials the last number you dialed.  T  Transferring a Call to Another Extension........ 1  U  Universal Night Answer .................................. 9  911 Support  At default, your Iwatsu System is programmed to automatically contact your local Public Safety Answering Point (PSAP) when 911 is dialed. Enhanced 911 Service ensures that when 911 is dialed from a system extension, information that allows the PSAP to identify the caller \'s location in a building is sent to the PSAP along with the call. Check with your system installer or Authorized Iwatsu Distributor to make sure your system is programmed for Enhanced 911 Service.  ADVANCED FEATURES  E-Response Help Call  If programmed, your Iwatsu System provides emergency notification to a group of telephones or paging system. NOTE: This feature is in addition to 911 support. · Go off hook and do not dial for more than 10 seconds, or · Go off hook and begin dialing a system extension. Between digits pause for more than 10 seconds, or · At ICM dial tone dial the E-Response Group access number.  3  12  ECS_SLT_QRG_7.06.05 pages 4 and 13  Thursday, July 21, 2005 09:35 Composite    INDEX  Symbols  911 Support .................................................. 3  A  ADVANCED FEATURES ............................... 3 Add-on ........................................................... 6  You can set your phone to forward calls to another extension or to an external telephone number. To forward calls externally, you must first register the external telephone number to a personal speed dial code (90-99.) (See the Speed Dial feature in the Single Line Telephone User Quick Reference Guide.) You can also separate Call Forward destinations for Intercom calls and Outside Line incoming calls. For example, you could forward all Intercom calls to your cellular telephone and all Outside Line calls to your Voice Mail. Set Forward Destination · Lift the receiver · Enter the Call Forward Activation Code · Enter the Call Type you wish to forward 1 = All calls (Outside Line/Intercom) 2 = Outside Line calls only 3 = Intercom calls only · Enter the Flexible Call Forward Mode 1 = All calls to another extension or hunt group 2 = Busy/No Answer calls to another extension or hunt group 3 = No Answer calls to another extension or hunt group 4 = All Calls forward to an external number (using Personal Speed Dial Codes 90-99) · If you chose Mode 1,2, or 3, enter the extension or hunt group number · If you chose Mode 4, enter the Personal Speed Dial Code (90-99) Forward Cancel · Lift the receiver · Enter the Call Forward Cancel Code · Enter the Call Type number you wish to cancel 1 = Cancel Forwarding of All calls (Outside Line/ Intercom) 2 = Cancel Forwarding of Outside Line calls only 3 = Cancel Forwarding of Intercom calls only  Flexible Call Forwarding  B  BASIC FEATURES ........................................ 1 Busy ICM Callback ......................................... 5 Busy Number Callback ................................... 6  C  Call Park ......................................................... 2 Call Pick-Up .................................................... 5 Conference ..................................................... 6  D  Direct Extension ............................................. 5 Do Not Disturb ................................................ 8  E  E-Response Help Call .................................... 3  F  Feature Operation Codes ............................... 10 Flexible Call Forwarding ................................. 4  I  INTRODUCTION ............................................ 1  L  Last Number Redial ........................................ 3  M  Making an Intercom Call ................................. 3 Making an Outgoing Call ................................ 1 Message Waiting ............................................ 9  N  Notes .............................................................. 13  P  Paging ............................................................ 7  11  4  ECS_SLT_QRG_7.06.05 pages 5 and 12  Thursday, July 21, 2005 09:35 Composite    Set Follow Me Destination · Lift the receiver · Enter the Call Forward Destination · Enter the Call Type you wish to forward 1 = All calls (Outside Line/Intercom) 2 = Outside Line calls only 3 = Intercom calls only · Enter the extension number of the originating forwarding station  FEATURE OPERATION CODES  To access the features listed below, lift the receiver, then follow the operation instructions. Use the Code column to write the operation code programmed in your system database. Note:  Hook  means  press and release the receiver button quickly.  Feature Code  Account Codes  Call Pickup  Internal Group You may answer calls ringing at any extension in your pick up group without dialing the extension number. When you hear a call ringing at another extension: · Lift the receiver · Dial the Internal Group Call Pick Up code The incoming call is connected to your extension. Direct Extension You may answer an incoming call at another extension: · Lift the receiver · Dial the Direct Extension Call Pick Up code · Dial the number of the extension where the call is ringing The incoming call is connected to your extension.  Operation  Busy ICM Callback  When you call another extension and get a busy signal, do not hang up: · Quickly press and release the receiver button · When you hear the dial tone, dial the Busy ICM Callback code · When you hear the confirmation tone, hang up · When the busy extension is available, you will receive a call back · Lift the receiver and you are automatically connected to the extension To Cancel Busy ICM Callback · Lift the receiver · Dial the Cancel code then dial the Busy ICM Callback code · When you hear the confirmation tone, hang up  _______ Hook+ zzz +(Acct.Code) [*]+Hook Busy ICM Callback _______ Hook+ zzz  Busy Number Callback _______ Hook+ zzz  Busy Trunk Queue _______ Hook+ zzz  Cancel Code _______ Cancel Code+Feature Code Call Park - Station _______ Hook+ zzz  Call Park Pick Up _______  zzz +Ext.No. Call Pick Up Internal Group _______  zzz  External Group _______  zzz +GroupNo. Direct Extension _______  zzz +Ext.No. Conference Add-on _______ Hook+Ext.No.+Hook Multiline _______ Hook+ zzz  Trunk to Trunk _______ Hook+ zzz  Do Not Disturb _______  zzz  Exclusive Hold _______ Hook+ zzz  Extension Lock _______  zzz +Password Release _______ Cancel code + zzz + (Password) Flexible Call Forward Set FWD Destination _______  zzz +Ext.No. All _______  zzz +[1]+Fwd Mode Outside Line _______  zzz +[2]+Fwd Mode Intercom _______  zzz +[3]+Fwd Mode Follow Me _______  zzz +Call Type+Ext.No. Cancel _______  zzz +Call Type Flash-Long _______ Hook+ zzz  Flash-Short _______ Hook+ zzz  Last No. Redial _______ [#] or  zzz  Meet-Me Page Answer _______  zzz  Message Waiting Set _______ Hook+ zzz  Cancel _______ Cancel Code + zzz +Ext.No. Answer _______  zzz  Clear _______  zzz +[*][*] Speed Dial Registration With Line Group _______  zzz +(Code)+(Line Group No.)+(Phone No.) W/out Line Group _______  zzz +(Code)+(Phone No.) Speed Dial Touch Tone Phone [*]+Speed Dial Code Rotary Phone _______  zzz +Speed Dial Code Universal Night Answer _______  zzz  Outside line access code is: _____________________ Paging code is: ____________________ Outside line group access code is (used to register Personal Speed Dial numbers): _________________  zzz  = Operation Code Programmed in System Database.  5  10  ECS_SLT_QRG_7.06.05 pages 6 and 11  Thursday, July 21, 2005 09:35 Composite    Message Waiting  To Leave A Message When the extension you are calling is busy or does not answer: · Do not hang up · Quickly press and release the receiver button · Dial the Message code · When you hear the confirmation tone, hang up If the extension you called is an Iwatsu digital telephone, the lamp on the message button [MSG] will light. If it is a single line telephone with a message lamp, the message lamp on the phone will flash. To Answer Messages (Only Available On Telephones Equipped With Message Lamps) When the Message lamp on your phone is flashing: · Lift the receiver · Dial the Message code The system will automatically call back the extension that left the message. To Cancel Message Waiting If you want to cancel a message you left at an extension: · Lift the receiver · Dial the Cancel code and the Message code · Dial the extension number · When you hear the confirmation tone, hang up The Message button [MSG] lamp at the extension will be extinguished.  Busy Number Callback  When an outside number you have called is busy the system can be programmed to automatically recall the number at a later time. · When you receive a busy signal do not hang up · Quickly press and release the receiver button · When you hear the dial tone, dial the Busy Number Callback Code · Enter the time in minutes (1-9) at which you want to be called back · When you hear the confirmation tone, hang up · At the set time, you will receive a callback from the system · Lift the receiver and the number is automatically dialed To Cancel Busy Number Callback · Lift the receiver · Dial the Cancel code then dial the Busy Number Callback code · When you hear the confirmation tone, hang up  Conference  During a call the system allows you to make conference calls with any combination of up to four extensions and outside lines. Add-On (Up To 1 Outside + 3 Inside Parties Or 4 Inside Parties) While speaking on an outside call or an intercom call: · Quickly press and release the receiver button · Dial the extension number that you want to add to the conference · When the party answers, tell them to stay on the line, then quickly press and release the receiver button · When you hear a tone burst, all parties are connected To add another extension, repeat the same procedure.  Universal Night Answer  If you need to pick up an incoming call when the system is in the night mode: · Lift the receiver · Dial the Universal Night Answer code [ ] You will be connected to the incoming call.  Note: In some cases, available features and feature operation may differ from those listed in this guide, depending on the hardware, software, and programmed functions in your Iwatsu system. For more information, contact your authorized Iwatsu distributor.  9  6  ECS_SLT_QRG_7.06.05 pages 7 and 10  Thursday, July 21, 2005 09:35 Composite    Multi-Line (Up To 3 Outside + 1 Inside, Or 2 Outside + 2 Inside) While speaking on an outside call: · Quickly press and release the receiver button · Dial the Hold code to put the outside line on hold · After you hear the confirmation tone, access the second outside line and call the other outside party · After the second outside line has answered quickly press and release the receiver button · When you hear the tone, dial the Conference code · All three parties are connected To add a third outside line repeat the same procedure. Trunk-To-Trunk (2 Outside Parties Only) When you are speaking with two outside parties in a multiline conference call: · Quickly press and release the receiver button · When you hear the tone dial the Conference code, hang up The two outside parties will still be in a conference. To return to the multiline conference call: · Lift the receiver · Dial the Hold Pick Up code You are automatically reconnected to conference.  Speed Dial  To Register Personal Speed Dial Numbers · Lift the receiver · Dial the Speed Dial Registration code then dial the Personal Speed Dial Code ( ) · Enter the desired outside line group access code * · Enter the phone number · Hang up To Register a Pause Time To register a pause within a speed dial number dial and the desired pause time in seconds (1-9). To Register a [*] When registering the telephone number, at the place where you want to insert a [*], dial · This code is programmed by your system administrator To Speed Dial A Number From A Touch Tone Phone · Lift the receiver · Press , then dial the Speed Dial Code for the number you want to call The system automatically dials the registered number. From A Rotary Dial Phone · Lift the receiver · Dial the Speed Dial Access code · Dial the Speed Dial Code for the number that you want to call The system automatically dials the registered number.  the  Paging  · Lift the receiver · Dial the Paging Code * · Speaking into the receiver make your announcement · Hang up  Do Not Disturb  If you do not wish to be disturbed, you can set your extension to prevent any calls from getting through or ringing on the phone. · Lift the receiver · Dial the Do Not Disturb code · When you hear the confirmation tone, hang up To cancel Do Not Disturb: · Lift the receiver · Dial the Cancel code and the Do Not Disturb code · When you hear the confirmation tone, hang up  7  8  ECS_SLT_QRG_7.06.05 pages 8 and 9  Thursday, July 21, 2005 09:35 Composite    ",82);arrFiles[56]=new Array(57,"docs/vmi%20quick%20ref.pdf","28 Jun 2006","Omega-Voice VMI Mailbox User Quick Reference Guide","","","Subscriber Features  Call Blocking  You may program your station to automatically forward all calls to voice mail using the Call Blocking feature. You may select to block your extension during the Day Mode, Night Mode, or both. To Call To Block your extension: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 5 to access the Call Blocking and Forwarding Menu. 4 Press 2 access the Call Blocking Menu. 5 Press 2 to activate blocking during the Day Mode, Press 3 to activate blocking during the Night Mode, or Press 4 to activate blocking for both. To disable the Call Blocking feature: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 5 to access the Call Blocking and Forwarding Menu. 4 Press 2 access the Call Blocking Menu. 5 Press 1 to disable the Call Blocking feature.  Subscriber Features  Time/Date Feature  You can turn the message Time/Date Stamp off or on. If you turn off the Time/Date Stamp, the Omega-Voice VMI plays the message without first announcing the time and date. To obtain the time and date for a message you can press 8. When the Time/Date Stamp is turned on, the VMI plays it before playing the message. The Omega-Voice VMI is initially programmed to play the time and date stamp for all messages in all mailboxes. To change the time and date stamp format for messages: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 7 to select the time/date stamp. Press 1 to turn on the Time/Date stamp. Press 2 to turn off the Time/Date stamp. 4 The VMI confirms that your selection has been saved. Your selection will apply to all messages.  MAILBOX USER QUICK REFERENCE GUIDE  Message Replay Order  You may select the replay order of your messages, either first-in, firstout (FIFO) or last-in, first-out (LIFO). When FIFO is selected the oldest message is played first. When LIFO is selected the newest messg i pae frt ae s lyd is. To select the message replay order for message folders: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 8 to select message play back order. Press 1 to play oldest message first. Press 2 to play newest message first. 4 The VMI confirms that your selection has been saved. Your selection will immediately apply to all messages in all folders except the receipt folder. The oldest message in the receipt folder wl awy pa frt il las ly is.  Call Forwarding  You may program your extension to automatically forward your calls to another extension. As with the blocking feature, you may select to forward your extension during the Day Mode, Night Mode, or both. To Call Forward your extension: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 5 to access the Call Blocking and Forwarding Menu. 4 Press 3 access the Call Forwarding Menu. 5 Press 2 to activate forwarding during the Day Mode, Press 3 to activate forwarding during the Night Mode, or Press 4 to activate forwarding for both. 6 Enter the extension to receive your calls. To disable the Call Forwarding feature: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 5 to access the Call Blocking and Forwarding Menu. 4 Press 3 access the Call Forwarding Menu. 5 Press 1 to disable the Call Forwarding feature. You may need to review your selected Call Blocking and Call Forwarding selections. To review the current settings: To 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 5 to access the Call Blocking and Forwarding Menu. 4 Press 1to play the current settings.  430 Commerce Boulevard · Carlstadt, NJ 07072 (201) 935-8580 · http://www.iwatsu.com · info@iwatsu.com  © 1998 Iwatsu America, Inc. All rights reserved.  For more detailed information, please consult the Omega-Voice VMI System Administrator \'s Manual or your System Administrator. Printed in USA Part Number 500152    Introduction  Mailbox Access  To access your mailbox from your extension: 1 Press the VHUNT key or dial your voice mail access code. 2 When the VMI answers press the # key. 3 Enter your mailbox when prompted. Unless you select zero as your pass code, the Omega-Voice VMI always requests your pass code.  Mailbox Setup  3 User Options Menu - Mailbox Setup  The User Options Menu provides access to different features based on the mailbox \'s defined Class of Service and User Privileges. Use this menu to setup your mailbox. 1 2 3 4 5 6 7 8 9 Record mailbox name Access Mailbox Greeting Management Menu Change mailbox pass code Access Distribution List Menu Access Blocking and Forwarding Menu Access Mailbox Setup Tutorial Set time/date stamp format Set message replay order Return to Main User Menu Main  Subscriber Features  Distribution List Menu  Each user has nine available Distribution Lists with forty available mailbox slots on each list. 1 Create a Distribution List 2 Add or Delete a mailbox 3 Play a Distribution List 9 Return to User Options Menu To create a distribution list: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 4 to access the Distribution List Menu. 4 Press 1 to create a new list. 5 Enter the number of the list you wish to create (1-9). 6 Record the list name when prompted. 7 Press # to stop recording. 8 Press 4to save it. 9 Press 1 to add mailbox numbers to the list. To modify a list: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 4 to access the Distribution List Menu. 4 Press 2 to add or delete a mailbox. 5 Enter the number of the list you wish to modify (1-9). 6 Press 1 to add mailboxes, or Press 2 to remove mailboxes. 7 Enter mailbox numbers when prompted. 8 Press # when you are finished. To review a list \'s members: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 4 to access the Distribution List Menu. 4 Press 3 play a list \'s members. 5 Enter the number of the list you wish to review (1-9). 6 The VMI will play all of the mailboxes on that list.  Mailbox Tutorial  To set up your mailbox you must record a mailbox name, greeting, and select a pass code. The first time you access your mailbox the Omega-Voice VMI provides a Mailbox Setup Tutorial to help you setup your mailbox. You may press 9 to deactivate the tutorial. To access the Mailbox Tutorial later, To Menu. User press 6 from the User Options Menu. press  Mailbox Name  Your recorded mailbox name identifies your mailbox throughout the system. After you record the mailbox name, you will be prompted to enter the first few letters of both your first and last name. You may enter up to 6 digits for each name. To record your mailbox name: 1 2 3 4 5 6 7 8 Access your mailbox. Press 3 to access the User Options Menu. Press 1 to record a new name. Record your name when prompted. Press # to stop recording. Press 4to save it. Enter the first few digits of your first name when prompted Enter the first few digits of your last name when prompted.  Main User Menu  When you enter your mailbox you will hear the Main User Menu. * Play first new message 1 Access Message Folder Menu 2 Make a message 3 Access User Options Menu 4 Access System Management Menu 5 Select Notification Schedule 8 Return to System Greeting 9 Exit voice mail  1 Message Folder Menu  Use the Message Folder Menu to access your message folders. The Omega-Voice VMI provides the following message folders: 1 2 3 4 5 9 New message folder Saved message folder Archive message folder Receipt message folder Deleted message folder Return to Main User Menu  Mailbox Greeting Management  Your mailbox greeting identifies your mailbox to outside callers. Outside callers hear your Active Greeting when they first reach your mailbox. The Active Greeting is initially greeting one. To record a mailbox greeting: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 2 to access the Mailbox Management Menu. 4 Select 2 to record a new greeting. 5 Enter the greeting to record, the Active Greeting 5 Record your greeting when prompted. 6 Press # to stop recording. 7 Press 4to save it.  Blocking and Forwarding Menu  You may block or forward your extension using the Omega-Voice VMI Call Blocking and Forwarding feature. Call Blocking routes outside callers directly to your mailbox. The Omega-Voice VMI never attempts to ring your extension. Call Forwarding automatically forwards all incoming calls to another designated extension. 1 Play the Current Settings 2 Set Call Blocking 3 Set Call Forwarding 4 Set Override Option 9 Return to User Options Menu  2 Make a Message for Another User  You can quickly record and send messages to other users. To send a message to another user or a list: 1 Access your mailbox. 2 Press 2 to record a message for another user. 3 Record your message when prompted. 4 Press # to stop recording. 5 Press 4 to send it to another user ,or Press 5to send it to a Distribution List. 6 Enter the mailbox or list number and press # . 7 Press 1 to send the message.  Mailbox Pass Code  To select a pass code: 1 Access your mailbox. 2 Press 3 to access the User Options Menu. 3 Press 3 to select a pass code. 4 Enter the pass code when prompted. 5 Enter the pass code again for verification.    ",34);arrFiles[57]=new Array(58,"docs/vmiflow.pdf","28 Jun 2006","Omega-Voice VMI Menu Operation Flow Chart Software Version 1.x","","","Mailbox Access No Message Waiting  Dial Voice Mail Access Code  *  NEW MESSAGES  Play Message  1 Message 2 Diesscsaarde M g 3 Keep Message 4 Message 5 Message 6 Message Skip Message 7 (New Only) 8 Information 9 Previous Menu 1 2 3  Review Message Discard Message Append Message Send Message to User Send Message Exit to Exit to Message Archive Reply to Forward Save Message /  Review  1 Message 2 Diesscsaarde M g 3 in Archive 4 Message 5 Message 7 Saved Folder Message 8 Information 9 Previous Menu  Exit to Move to Reply to Forward Keep Message  Review  1 Message  p 3 Skeissage M  Review  R  While Playing Messages:  Menu Operation Flow Chart  Press #, then Enter Your Mailbox Number  M A I N U S E R M E N U  * Scroll Back 0 Pause # Scroll Forward 8 1 Decrease Playback Speed 8 2 Increase Playback Speed 8 8 Increase Volume  1 2 3 4 9  Play New Messages Play Saved Messages Play Archived Messages Play Message Receipts Play Deleted Exit Message Folder  6 Archive Folder 7 Saved Folder 8 Information 9 Previous Menu  Exit to Message Move to  Move to  1  MESSAGE FOLDER MAKE  5 Messages  Record Message  2 MESSAGES  Enter Your Mailbox Pass Code  1 Name 3  USER OPTIONS  Mailbox  1 2 9  Send Message Address Options Cancel  1 Request  r 2 Mraivk te Pa  Receipt  1 Play 2 Block 3 Forward 4 Override 9 Previous Menu 1 Disable 2 Enable for Day 3 Night 4 Both 9 Previous Menu 1 and Date  Play Time Exit to Exit to  2 Mraeilebtonxg G i 3 Pass Code 4 Lists  Distribution Block / Setup Change  3 Urgent 4 Cancel 9 Exit 1 Greeting  Select Active  Mark  4  Mailbox Access Message Waiting  [MSG] Key Flashing  5 Forward 4  SYSTEM MANAGEMENT  5 Distribution List 9 Previous Menu 1 2 3  Create List Add / Delete Mailboxes Play Distribution Exit to Previous Menu  6 Tutorial Time and 7 Date 8 Replay Order 9  Exit to Previous Menu Open Message  1 2 9  Add Mailboxes Remove Mailboxes Exit to Previous Menu  co 2 Reeetridg Gr n  3  Play Greeting  d 4 Dirseceatirng G  5 OUT CALL  CHANGE  1 Mailbox  l 2 Cearsscof S vi e  9  9 Previous Menu  Exit to  Press [MSG] key, then #, to access your mailbox  3 Mailbox 8 GREETING  SYSTEM  Delete  1 User  Regular  1 of Day  Play Time  1 Schedule 1 2 Schedule 2 3 Schedule 3 4 Schedule 4 9 Previous Menu 0  Off Exit to  2 Dio NoatnPlaDyate T me d 9 Previous Menu  Exit to  4 Passcode 5 Time 6 7  System System Date Activate Holiday DTMF Activate/  Remove  2 Administrator 3 Information  v 4 Aderanced Us Mailbox  t 2 SfeDTiyme oa  Enter Your Mailbox Pass Code  9 Previous Menu 1 Play Date 2 Set Date 3 the Week  Set Day of Exit to  Exit to  9 Previous Menu  Select Schedule  Exit to  9 VOICE MAIL  EXIT  8 Deactivate 9 Previous  Exit to  9 Previous Menu  TELECOMMUNICATIONS PRODUCTS    ",54);arrFiles[58]=new Array(59,"docs/ESNA_PMI_Quick_Guide.pdf","28 Jun 2006","Chap1.book","","","Property Management Interface  Quick Guide    Copyright  ESNA® Technologies Inc. 30 West Beaver Creek Rd., Suite 101 Richmond Hill, ON L4B 3K1 Copyright © 2002-2003 by ESNA Technologies. All rights reserved. Telephony Office-LinXTM enterprise edition Unified Communications Server (also referred to as  Enterprise ) is made available under the terms of the ESNA Technologies Inc. (E.T.I.) License Agreement without express or implied warranties of any sort, including, specifically, any warranties relating to the performance or maintenance of the program. While every effort has been made to ensure accuracy, ESNA Technologies Inc. will not be liable for technical or editorial errors or omissions contained within the System documentation. The information contained in this documentation is subject to change without notice. Enterprise Server and related documentation may be used only in accordance with the terms of the ESNA Technologies Inc. License Agreement and copied only to provide adequate backup protection.  July, 2003.  Trademarks  All brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such.    Table of Contents  About This Guide 5  Intended Audience 6 Conventions 6 Contacting ESNA Technologies Inc. 7 Technical Support 7  Property Management Interface 9  What is the Property Management Interface? 10 Maid Status 11 Message Formats 12 Message Type Examples 13  Esna Technologies Property Management Interface  3    Table of Contents  4  Esna Technologies Property Management Interface    About This Guide  In This Chapter...  About This Guide on page 6 Intended Audience on page 6 Conventions on page 6 Contacting ESNA Technologies Inc. on page 7 Technical Support on page 7  Esna Technologies Property Management Interface  5    About This Guide  About This Guide  This guide provides an overview of the Property Management Interface.  Intended Audience  This guide is intended for anyone responsible for using and maintaining the Property Management Interface.  Con venti ons  This guide contains three types of help: Note: contains additional information about the task you are performing Hint: contains an alternative method of performing the task or offers a solution if you run into a problem. War ning: contains critical information relating to the task.  6  Esna Technologies Property Management Interface    About This Guide  Contacting ESNA Technologies Inc.  Contact us by mail at: Esna® Technologies Inc. 30 West Beaver Creek Rd., Suite 101 Richmond Hill, ON L4B 3K1 Contact us by phone: Tel: 905-707-9700 Fax: 905-707-9170 Contact us on the Web: www.esnatech.com  Technical Support  For hardware and software support, call: Tel: e-mail: 905-707-1234 techsupp@esna.com  Esna Technologies Property Management Interface  7    About This Guide  8  Esna Technologies Property Management Interface    Property Management Interface  What is the Property Management Interface? on page 10 Maid Status on page 11 Message Formats on page 12 Message Type Examples on page 13  Esna Technologies Property Management Interface    Quick Guide to PMI  What is the Property Management Interface?  The MCORP Property Management Interface (PMI) is a simple Voice Mail interface that uses a single RS232 cable connection between the Property Management Fileserver and the Voice Mail serial port. The PMI invovles only messages concerning room status and no inquiries regarding unread messages in the Voice Mail system are done at the the time of check-out. The interfaces listed in the next section are supported as long as the Property Management System being used can support them. If a Property Management System can only partially support the interface, then only the supported messages will be applied. It is not a requirement that the entrie message set be supported by the Property Management System to provide the basic functions of Check-In and Check-Out.  Function Check-In  Description A message is sent when a room changes from Vacant to Occupied. The voice mailbox is turned on. THis message is not sent for Shares. A message is sent when the last account has checked out of the room. The voice mailbox is turned off. A message sent on a room change. A message sent on merging a room. A message is sent to reset the room to default values. A message is sent to indicate the changing of a guest name. A message is sent to the VM to activate the Message Waiting Indicator in the room. A message is sent to the VM to deactivate the Message Waiting Indicator in the room. A message is sent to request a wakeup call at a defined time and date. A message is sent to cancel any existing wakeup calls to the room. A message is sent to PM when the maid enters a code on the phone in the room.  Check-Out  Room Change Room Merge Room Reset Name Change Message Lamp On Message Lamp Off Set Wakeup Call Clear Wakeup Call Maid Status  10  Esna Technologies Property Management Interface    Quick Guide to PMI  Maid Status  The Voice Mail server will send a room status message to the Property Management server when a maid inputs a code on the phone in the room. The following Maid Status Codes are recognized by the Property Manager Interface:  Code CL, AV, 1 DI, NA, 2 MI, 3  Description Clean Dirty Questionable  The Property Management system will update the room status for only the values listed above. All other values will be ignored. The hotel staff will need to be instructed on how to enter the maid status information from the telephone in the room.  Esna Technologies Property Management Interface  11    Quick Guide to PMI  Message Formats  = STX  (start of text) (end of text)  (Ascii 2) (Ascii 3)  = ETX = ENQ  (inquiry) (acknowledgement)  (Ascii 5) (Ascii 6)  = ACK  (non-acknowledgement) = NAK (carriage return) = CR (line feed)  (Ascii 15)  = LF  (denotes the separator) = (block check character) This symbol will follow the ETX character and is unique for each string.  (Ascii 28)  =  12  Esna Technologies Property Management Interface    Quick Guide to PMI  Message Type Examples  The following are examples of each message type:  From Property Management Interface:  C h e ck -In John Smith into Room 123, password 1111, Language 1 <STX>CHKIN123SMITH, JOHN11111<STX><BCC> Check-Out Room 123 <STX>CHKOUT123<STX><BCC> Room Change John Smith from Room 123 to Room 456, password 1111, Language 1 <STX>ROOMCHG123456SMITH, JOHN11111<ETX><BCC> Room Merge room 123 and 456 <STX>ROOMMRG123456<ETX><BCC> Reset Room 123 <STX>ROOMRST123<ETX><BCC> Change Name on Room 123 to Tom Jones, Language 2 <STX>NAMCHG123JONES, TOM2<ETX><BCC> Set or Cancel MW I on Room 123 <STX>MSGON123<ETX><BCC> <STX>MSGOFF123<ETX>BCC> Set or Cancel a W ak e u p Call for Room 123 <STX>W A K E S E T 1 2 30 6 3 0 < E T X > < B C C > <STX>W A K E C L R 12 3< E T X > < B C C >  From Voice Mail Server:  M a id S ta tu s f o r R o o m 1 2 3 t o 1 < S T X > M A ID  1 2 3 1 9 9 9 < E T X > < B C C >  Esna Technologies Property Management Interface  13    Quick Guide to PMI  14  Esna Technologies Property Management Interface    ",83);arrFiles[59]=new Array(60,"docs/ESNA_Telephone_User_Guide.pdf","28 Jun 2006","ESNA_Telephone_User_Guide.book","","","Enterprise Edition  Unified Communications  TELEPHONE USER GUIDE    Copyright  ESNA® Technologies Inc. 30 West Beaver Creek Rd., Suite 101 Richmond Hill, ON L4B 3K1  Copyright © 2003-2004 by ESNA Technologies. All rights reserved. Telephony Office-LinX enterprise edition Unified Communications Server is made available under the terms of the ESNA Technologies Inc. (E.T.I.) License Agreement without express or implied warranties of any sort, including, specifically, any warranties relating to the performance or maintenance of the program. While every effort has been made to ensure accuracy, ESNA Technologies Inc. will not be liable for technical or editorial errors or omissions contained within the System documentation. The information contained in this documentation is subject to change without notice. ESNA software and related documentation may be used only in accordance with the terms of the ESNA Technologies Inc. License Agreement and copied only to provide adequate backup protection. Software version 6.3 April 2004  Trademarks  MS-DOS is a registered trademark of Microsoft Corporation. Brooktrout is a registered trademark of Brooktrout, Inc. Dialogic and Gammalink are registered trademarks of Dialogic Corporation. Other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such.    Table of Contents  Table of Contents  Introduction  Overview ........................................................................................................... 2 Summary of Features .................................................................................. 2  About This Guide  About This Guide ............................................................................................... 4 Intended Audience ...................................................................................... 4 Conventions ................................................................................................ 4 Contacting Esna Technologies Inc. .............................................................. 5 Contact us on the Web at: ................................................................. 5 Technical Support ............................................................................. 5  Chapter 1 - Accessing Your Mailbox  Overview ........................................................................................................... 8 Before You Begin ........................................................................................ 8 Using the Tutorial ........................................................................................ 8 Accessing Your Mailbox ............................................................................... 9 Changing Your Password .......................................................................... 10  CHAPTER 2 Main Menu  Main Menu Options ......................................................................................... 12 Listening to Unread Messages ................................................................... 14 Listening to Read Messages ....................................................................... 15 Sending a Message .................................................................................... 16 Change Login Status ................................................................................. 17  Telephony Office-LinX enterprise edition Telephone User Guide    Table of Contents  Logging In/Out of the System ........................................................... 17 Listening to Deleted Messages ................................................................... 18 Browsing Folders ....................................................................................... 18 Auto Play Messages ................................................................................... 19 Play Active Features ................................................................................... 19  Chapter 3 - Message Menu  Message Menu Options ................................................................................... 22 Move Message to Deleted Folder ............................................................... 22 Delete Message ......................................................................................... 23 Review Messages ....................................................................................... 23 Forward Message ...................................................................................... 23 Forward Message with a Comment .................................................. 23 Forwarding a Message Without a Comment .................................... 24 Replying to a Message ............................................................................... 25 Playing a Message \'s Date and Time Stamp ................................................. 27 Delivering a Fax to a Fax Machine .............................................................. 27  Chapter 4 - Mailbox Options Menu  Mailbox Options Menu .................................................................................... 30 Record Prompt Options ............................................................................. 30 Record a Mailbox Greeting ............................................................... 31 Notification Menu Options ........................................................................ 34 Adding a Notification Entry .............................................................. 35 Creating a Pager Notification Entry ............................................................ 36 Turning Notification On or Off ......................................................... 36 Modifying a Notification Entry .......................................................... 36 Deleting a Notification Entry ............................................................ 37 Call Transfer Options ................................................................................. 38 Auto Forwarding ....................................................................................... 39 Distribution List Maintenance .................................................................... 40  Telephony Office-LinX enterprise edition Telephone User Guide    Table of Contents  Modifying a Distribution List ............................................................ 41 Deleting a Distribution List ............................................................... 42 Set Wake-up Call ....................................................................................... 43  Telephony Office-LinX enterprise edition Telephone User Guide    Table of Contents  Telephony Office-LinX enterprise edition Telephone User Guide    Introduction  In This Chapter . . .  Overview on page 2 Summary of Features on page 2  Telephony Office-LinX enterprise edition Telephone User Guide    Introduction  Overview  The Telephony Office-LinX Enterprise Edition (Enteprise) simplifies the way you handle your messages. Think of it as your own personal receptionist. Depending on the configuration of your system, Telephony Office-LinX can take your calls when you do not want to be disturbed, record messages from callers when you are unavailable, and screen your calls.  Telephony Office-LinX \'s automated attendant answers incoming calls and transfers  them to extensions. A variety of options include directing calls to a cover extension, blocking calls, screening calls, or paging via intercom.  Summary of Features  Using Telephony Office-LinX, you can:  · Block, screen, and forward calls to other extensions · Announce calls to your extension before they are transferred · Announce calls over the intercom system · Send a single message to multiple users · Create an unlimited number of personal distribution lists · Label messages as urgent or certified · Save or delete messages · Control message playback (pause, rewind, fast-forward, and skip messages) · Be notified of messages through a message light, beeper, or another phone in  your office, home, or car  2  Telephony Office-LinX enterprise edition Telephone User Guide    About This Guide  In This Chapter . . .  About This Guide on page 4 Intended Audience on page 4 Conventions on page 4 Contacting Esna Technologies Inc. on page 5  Telephony Office-LinX enterprise edition Telephone User Guide    About This Guide  About This Guide  This guide provides detailed instructions on using the Telephony Office-LinX Enterprise Edition software on your telephone.  Intended Audience  This guide is intended for anyone responsible for using the Enteprise software on the telephone.  Conventions  The following conventions are used throughout this guide:  Note: Contains additional information about the task you are performing.  Hint: Contains an alternative method of performing the task or offers a solution if you run into a problem.  C au t i on :  Information that alerts you to potential loss of data or potential damage to an application, system, or device.  War ning: Information that alerts you to potential personal injury.  4  Telephony Office-LinX enterprise edition Telephone User Guide    About This Guide  Contacting Esna Technologies Inc.  Contact us by mail at:  Esna® Technologies Inc. 30 West Beaver Creek, Suite 101 Richmond Hill, ON L4B 3K1  Contact us by phone:  Tel: 905-707-9700 Fax: 905-707-9170  Contact us on the Web at:  www.esnatech.com  Technical Support  For hardware and software support:  Call: 905-707-1234 E-mail: techsupp@esna.com  Telephony Office-LinX enterprise edition Telephone User Guide  5    About This Guide  6  Telephony Office-LinX enterprise edition Telephone User Guide    CHAPTER 1  Accessing Your Mailbox  In This Chapter . .  Overview on page 8 Before You Begin on page 8 Using the Tutorial on page 8 Accessing Your Mailbox on page 9 Changing Your Password on page 10  Telephony Office-LinX enterprise edition Telephone User Guide    Accessing Your Mailbox  Overview  All Telephony Office-LinX features are available by using a telephone keypad. If you are already familiar with Telephony Office-LinX, you can skip the voice prompts.  Before You Begin  Before you can use the Telephony Office-LinX software on your telephone, you need to obtain the following information from your Supervisor:  · Internal extension to access the Telephony Office-LinX system · Telephone number to access Telephony Office-LinX from outside of the  office  · Your mailbox number (this is normally the same number as your extension)  · Your mailbox password (the default password is 1111) · A list of other system users  Using the Tutorial  The first time you access your mailbox, Telephony Office-LinX initializes a personal tutorial that guides you through the initialization of your mailbox. Dial the Telephony Office-LinX system, press #, enter your mailbox number, and follow the instructions. Note: Listen to the prompts carefully. Depending on the configuration of your system, you may not have to press # or enter your mailbox number to access the tutorial. The tutorial is divided into three sections:  8  Telephony Office-LinX enterprise edition Telephone User Guide    Accessing Your Mailbox  · Password: This tutorial guides you through the password initialization process. Note: The initial, default password is 1111. It must be changed to ensure privacy.  · Personal Greetings: This tutorial describes the different personal  greetings and when each is played, and plays a sample of each greeting. You are asked to record each personal greeting. You can change your greetings at any time. Note: The Personal Greetings also includes the  Gone Home  greetings.  · Name Recording: This tutorial guides you through the recording of  your name. This is the prompt that Telephony Office-LinX uses to identify you to outside callers and internal users who send you messages.  Accessing Your Mailbox  A mailbox is a compartment in the system that stores messages and allows you to customize how your calls and messages are handled. Note: You may not have to go through these steps if you call Telephony Office-LinX from inside your company and your telephone system offers voice messaging integration.  To access your mailbox:  1. Dial the Telephony Office-LinX system. To access Telephony Office-LinX as a user, call it just as you would call anyone else in your company with a telephone extension number. Your Supervisor can tell you the extension number for Telephony Office-LinX. Dial this extension when you want to call Telephony Office-LinX from inside your company \'s facilities. You can also call Telephony Office-LinX from outside your company \'s facilities by dialing your company \'s automated attendant. Your Supervisor can also give you this number. Telephony Office-LinX enterprise edition Telephone User Guide  9    Accessing Your Mailbox  2. Press # when the system answers. The system prompts you to enter your mailbox number. 3. Enter your mailbox number. The mailbox number is what other users enter to reach you or leave you a message in your mailbox. Your Supervisor should already have a mailbox number reserved for you. 4. The system prompts you to enter your password. 5. Enter your password. 6. Until you change it, your password is 1111. You are prompted for your password each time you access your mailbox from outside your office. Hint: To keep your mailbox secure, immediately change it from 1111 and make sure that you are the only individual who knows the password. 7. Telephony Office-LinX places you in the Main Menu, and tells you the number of Unread and Read messages that you have in your mailbox.  Changing Your Password  Before you use Telephony Office-LinX, change your password to keep your access to the system secure.  To change your password:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 9 for Password Options. 3. Press 2 to set your password. 4. Enter your new password, and then press #. Your new password can be up to 15 numbers in length, and cannot begin with a zero. C au t i on : Entering a zero removes the password protection from your mailbox.  10  Telephony Office-LinX enterprise edition Telephone User Guide    Accessing Your Mailbox  5. Re-enter your new password for confirmation and then press #. Note: You can press 3 to clear a numeric password and then # to return to the Options Menu.  Telephony Office-LinX enterprise edition Telephone User Guide  11    Accessing Your Mailbox  12  Telephony Office-LinX enterprise edition Telephone User Guide    CHAPTER 2  Main Menu  In This Chapter...  Main Menu Options on page 12 Listening to Unread Messages on page 14 Listening to Read Messages on page 15 Sending a Message on page 16 Change Login Status on page 17 Listening to Deleted Messages on page 18 Browsing Folders on page 18 Auto Play Messages on page 19 Play Active Features on page 19  Telephony Office-LinX enterprise edition Telephone User Guide    Main Menu  Main Menu Options  The Main Menu is your starting point for accessing and customizing your folders to operate specifically to your needs. You must first log in to the system before you are able to reach the Main Menu. The Main Menu allows you to hear how many Unread and Read messages you have. The following options are available from the Main Menu:  Option 1  Name Listen to Unread Messages  Function This option sends you to the Message Menu and allows you to play your New messages. From the Message Menu, you can save or delete a message, review a message, forward a copy of a message to another user (or list of users), reply to a message (internal use only), listen to the message time and date, and rewind, pause, fast-forward, or skip a message. This option sends you to the Message Menu and allows you to play your Saved messages. From the Message Menu, you can save or delete a message, review a message, forward a copy of a message to another User (or list of Users), reply to a message, listen to message time and date, and rewind, pause, fast-forward, or skip a message. This option allows you to send a message to a user (or list of users). You can review and rerecord or add to the message before sending it. You can also cancel the message that you recorded. Messages can be classified as standard, certified, or urgent before sending.  2  Listen to Read Messages  3  Send a Message  12  Telephony Office-LinX enterprise edition Telephone User Guide    Main Menu  4  Mailbox Options  This option sends you to the Mailbox Options Menu. From the Mailbox Options Menu, you can record personal greetings, set notification schedules, access the Call Transfer Menu, set auto forwarding, create distribution lists, and change your mailbox password. This option automatically logs you into or out of the Telephony Office-LinX system and sets your mailbox status to Logged In or Logged Out. This option allows you to recover messages that have been moved to the Deleted folder. Messages are kept in this folder for the number of days specified by the System Administrator. Note: Only expired deleted messages are removed.  5  Change Login Status  6  Listen to Messages in your Deleted Folder  7 8 9 0 #  Browse Folders Auto Play Messages Play Active Greetings Return to the Automated Attendant Exit  Allows you to browse the system folders. This option automatically plays all messages that are in your mailbox. This option lists all of the features that have been activated for your mailbox. Returns you to the automated attendant. Exits the system and terminates your session.  Telephony Office-LinX enterprise edition Telephone User Guide  13    Main Menu  Listening to Unread Messages  You can listen to all of the Unread messages in your Inbox.  To listen to unread messages:  1. Access your mailbox. 2. Press 1 to listen to Unread messages. 3. Press one of the following keys:  Key 1 2 3 9 *  Function listen to voice messages listen to e-mail messages listen to fax messages listen to all messages Cancel the message  Note : The filter must be activated in your mailbox by the system administrator. This applies to this function menu appearing throughout this guide.  Note : The filter feature can be configured in the Customize Mailbox section of the Telephony Office-LinX Administrator, allowing you to specify what type of messages are available for listening (e-mail, fax or voice message). Information on specifying this feature can be found in the Telephony Office-LinX Server Configuration Guide.  14  Telephony Office-LinX enterprise edition Telephone User Guide    Main Menu  Listening to Read Messages  You can listen to all of the Read messages in your Inbox.  To listen to read messages:  1. Access your mailbox. 2. Press 2 to listen to Read messages. 3. Press one of the following keys: Note : The filter must be activated in your mailbox by the system administrator.  Key 1 2 3 9 *  Function listen to voice messages listen to e-mail messages listen to fax messages listen to all messages Cancel the message  Telephony Office-LinX enterprise edition Telephone User Guide  15    Main Menu  Sending a Message  You can send a single message to individual users or to a list of users using a distribution list.  To send a message:  1. Access your mailbox. 2. From the Main Menu, press 3. The system prompts you to enter the recipient \'s mailbox number. Note: Depending on how the system is configured, you may be prompted to enter the destination mailbox at a later point. 3. Enter the destination mailbox number. You can send a single message to multiple users, distribution lists, or AMIS/VPIM network sites. Depending on the destination, the message is addressed differently.  · User - Enter the destination mailbox when prompted. · Distribution List - Press *, followed by the distribution list number. · AMIS Network Site - Enter the remote destination mailbox, and then *,  followed by the AMIS/VPIM site number. The system speaks the destination information and prompts you to record a message. 4. Record your message and then press #. 5. Press one of the following keys:  Key 1 2 3 4 *  Function Send the message Re-record the message Review the message Continue recording the message Cancel the message  16  Telephony Office-LinX enterprise edition Telephone User Guide    Main Menu  6. If you decide to send the message, the system prompts you to press 1 to send the message with normal delivery, or 2 to send the message with urgent delivery. Note: Sending a message with urgent delivery places your message in front of all other messages in the destination user \'s mailbox. 7. If you press either 1 or 2, the system prompts you to press 1 to send the message standard (no verification), or 2 to send the message certified. Note: When a certified message has been listened to by the recipient, the system sends you a message informing you of the time and date that the message was heard. 8. If you press 1, the system tells you that the message has been sent and prompts you to enter another recipient \'s mailbox number. 9. If you press 2, the system tells you that the message has been sent as certified and prompts you for another recipient \'s mailbox number.  Change Login Status  Logging In/Out of the System  You should set your status to Log In at the beginning of each day and Log Out before you go home. Logging out automatically activates your Gone Home greeting.  To set your Log In status:  1. Access your mailbox. 2. Press 5 from the main menu to either login or logout. Note: If you want to log in and out automatically, ask your system administrator to create a schedule for your mailbox. For example, if you do not start work until 9 am, the system will play the Gone Home greeting up until 9:00 a.m. of each work day. Telephony Office-LinX enterprise edition Telephone User Guide  17    Main Menu  Listening to Deleted Messages  The Telephony Office-LinX system allows you to recover messages that you have deleted on the current day.  To listen to a deleted message:  1. Access your mailbox. 2. Press 6. The system speaks the following menu: For Unread messages, press 1 Read messages, press 2 All messages, press 9 3. Press 1, 2, or 9. The system speaks the following menu: For voice messages, press 1 E-mail messages, press 2 Fax messages, press 3 All messages, press 9 4. Press 1, 2, 3, or 9. The system allows you to replay all of the deleted messages. 5. You may now save or delete each message as you would from your message folders.  Browsing Folders  You can use your telephone to browse your Web Client folders.  To browse a folder:  1. Access your Mailbox. 2. Press 7. The system prompts you to enter the folder number. 3. Enter the number of the folder that you want to browse.  18  Telephony Office-LinX enterprise edition Telephone User Guide    Main Menu  4. To list sub-folders, press * and follow the instructions.  Auto Play Messages  This option automatically plays all messages that are in your mailbox.  To enable auto play:  1. Access your mailbox. 2. Press 8. The system plays all of the messages in your Inbox.  Play Active Features  When you select Active Features, the system tells you all of the Telephony OfficeLinX features that you have activated on your mailbox. For example, you can find out whether or not you have activated call screening.  To play your active features:  1. Access your mailbox. 2. Press 9 to hear the active features. The system tells you all of the features that are either active or inactive. It then returns you to the Main Menu.  Telephony Office-LinX enterprise edition Telephone User Guide  19    Main Menu  20  Telephony Office-LinX enterprise edition Telephone User Guide    CHAPTER 3  Message Menu  In This Chapter...  Message Menu Options on page 22 Move Message to Deleted Folder on page 22 Delete Message on page 23 Review Messages on page 23 Forward Message on page 23 Replying to a Message on page 25 Playing a Message \'s Date and Time Stamp on page 27 Delivering a Fax to a Fax Machine on page 27  Telephony Office-LinX enterprise edition Telephone User Guide    Message Menu  Message Menu Options  When you press 1 [listen to Unread Messages] or 2 [listen to Read Messages] from the Main Menu, the system places you in the Message Menu. From here, you can listen to your messages. The following options from the Message Menu, are available for each message:  Key 1 2 3 4 Function Move message to Deleted folder Delete Message Review Message Forward Message Details Moves the message to the Deleted Folder Deletes the current message permanently. Replays the current message. Forwards a copy of the message to another user (or list of users) with or without comments. This option allows you to reply to the message if another Telephony OfficeLinX user sent the message internally. Allows you to hear the original time and date of a message. Allows you to print received fax messages. Skips this message and plays the next message. Returns you to the previous menu.  5  Reply to Message  6 7 * #  Time and Date Stamp Deliver to Fax Machine Skip to Next Message Return to the Previous Menu  Move Message to Deleted Folder  To move a message to your deleted folder:  1. Press 1 [listen to Unread messages] or 2 [listen to Read messages]. 2. Press 1 to move the selected message to your deleted folder.  22  Telephony Office-LinX enterprise edition Telephone User Guide    Message Menu  Delete Message  To delete a message:  1. Press 1 [listen to Unread messages] or 2 [listen to Read messages]. 2. Press 2 to delete the message. Note: The system confirms that the message has been deleted.  Review Messages  To review a message:  1. Press 1 [listen to Unread messages] or 2 [listen to Read messages]. 2. Press 3 to replay the selected message at anytime.  Forward Message  You can forward a copy of a message to another user or list of users.  Forward Message with a Comment  A forwarded message can include a separate message (known as a comment). The message is heard by the recipients before the forwarded message is played.  Telephony Office-LinX enterprise edition Telephone User Guide  23    Message Menu  To forward a message:  1. Press 1 to listen to Unread messages or 2 to listen to Read messages. 2. Press 4 to select the Forward Message option. 3. Enter the destination number. The system speaks the recipient \'s name if it has been recorded. Otherwise, it speaks the extension number. Note: To forward to a distribution list, press * followed by your list number. 4. Press 1 to forward the message with a comment. 5. Record the comment, and then press #. 6. Press 1 to send the message. 7. Press 2 to re-record the message. 8. Press 3 to review the message. 9. If you press 1, the system prompts you to press 1 to send the message with normal delivery or 2 to send the message with standard delivery. 10. Press 1 or 2. The system prompts you to press [1 - Send Message Standard] or [2 - Send Message Certified]. 11. Press 1 or 2. The system prompts you to enter the next recipient \'s mailbox number or press #.  Forwarding a Message Without a Comment  You can forward a copy of a message to another user or a list of users without a comment.  To forward the message:  1. Press 1 to listen to Unread messages or 2 to listen to Read messages. 2. Press 4 to select the destination mailbox.  24  Telephony Office-LinX enterprise edition Telephone User Guide    Message Menu  3. Enter the destination number. The system speaks the recipient \'s name. Note: To forward to a distribution list, press * followed by your list number. 4. Press 2 to forward the message without a comment. 5. The system prompts you to press [1 - Send Message Normal] or [2 Send Message Urgent]. 6. Press 1 or 2. The system prompts you to press [1 - Send Message Standard] or [2 - Send Message Certified]. 7. Press 1 or 2. The system prompts you to enter the next recipient \'s mailbox number or press # 8. Enter the next recipient \'s mailbox number, or press # to exit.  Replying to a Message  You can reply to a message sent to your mailbox by a user on the Telephony OfficeLinX system. Note: You cannot reply to a message from an outside caller.  To reply to a message:  1. Access your mailbox. 2. Press 1 to listen to Unread messages or press 2 to listen to Read messages. 3. Press one of the following keys:  Key 1 2 3  Function Listen to voice messages Listen to e-mail messages Listen to fax messages  Telephony Office-LinX enterprise edition Telephone User Guide  25    Message Menu  9 *  Listen to all messages Cancel the message  4. Listen to the message, and then press 5 to reply to it. 5. Record your reply message, and then press #. 6. Press one of the following keys:  Key 1 2 3 4 *  Function Send the message Re-record the message Review the message Continue recording the message Cancel the message  7. If you send the message, the system prompts you to press 1 to send the message with normal delivery or 2 to send the message with urgent delivery. Note: Sending a message marked as Urgent places your message in front of all other messages in the destination user \'s mailbox. 8. If you press either 1 or 2, the system gives you to the following options: 9. [1 ­ Send Message Standard] - Deliver the recorded message without verification. 10. [2 ­ Send Message Certified] - Deliver the message certified. You will receive a message stating the day and time that your message was listened to. 11. If you press 1, the system tells you that the message has been sent, then prompts you to enter another recipient \'s mailbox number. 12. If you press 2, the system tells you that the message has been sent certified.  26  Telephony Office-LinX enterprise edition Telephone User Guide    Message Menu  Playing a Message \'s Date and Time Stamp  After you listen to a message, you can find out when the message was received by the Telephony Office-LinX system.  To play the date and time stamp:  1. Access your mailbox. 2. Play a message, and then press 6. The system plays the date and time of when the message was received.  Delivering a Fax to a Fax Machine  When you receive fax messages, you can print the fax through a default fax machine or send the fax machine to another machine for printing.  To deliver a fax to a fax machine:  1. Access your message menu options. 2. Select a message. The system plays the fax message status. 3. Press 7 to deliver fax to a fax machine. 4. Press 1 to send the fax message to the default fax machine (specified in the Telephony Office-LinX Admin Fax Settings section). The system confirms that the document has been sent. or 5. Press 2 to send the fax to another fax machine. The system prompts you to enter the Country code of the fax number. 6. Enter the Country code and press #. The system prompts you to enter the Area code of the fax number. 7. Enter the Area code and press #. The system prompts you to enter the Phone number of the fax number. 8. Enter the Phone number and press #. The system reviews the full fax number that you have specified. Telephony Office-LinX enterprise edition Telephone User Guide  27    Message Menu  9. If the number is correct, press 1. The system confirms that the document has been sent. If the number is incorrect, press 2 and return to step 6.  28  Telephony Office-LinX enterprise edition Telephone User Guide    CHAPTER 4  Mailbox Options Menu  In This Chapter...  Mailbox Options Menu on page 30 Record Prompt Options on page 30 Notification Menu Options on page 34 Creating a Pager Notification Entry on page 36 Call Transfer Options on page 38 Auto Forwarding on page 39 Distribution List Maintenance on page 40 Set Wake-up Call on page 43  Telephony Office-LinX enterprise edition Telephone User Guide    Mailbox Options Menu  Mailbox Options Menu  When you press 4 from the Main Menu, the system places you in the Mailbox Options Menu.  Enter one of the following options:  Key 1 2 3 4 5 6 9 #  Function Record Prompts Notification Options Call Transfer Options Set Auto Forwarding Distribution Maintenance Set up Wakeup Call Change the Password Return to the previous menu  Record Prompt Options  You can offer your callers five default options.  Key 1 2 3 4 # Function Try another extension. Try extension again. Note: This key is valid only if the line is busy. Send a pager message. Page over the intercom. Skip to the beep. Note: This option allows callers to bypass your greeting so that they can begin recording their message. Callers still need to press # when they finish recording.  30  Telephony Office-LinX enterprise edition Telephone User Guide    Mailbox Options Menu  To offer these options to callers, they must be present in your Personal Greetings. Note: Option 2 is only available if the voice mail and the telephone system is configured to allow busy signals. Note: Options 3 and 4 must be activated by the system administrator before they can be used in your mailbox.  Record a Mailbox Greeting  Your greeting is a message that the caller hears when you are unable to take a call. For example, the Busy Greeting tells a caller that you are busy and cannot answer the phone. Note: When recording messages or greetings, ensure that the message or greeting is longer than 2 seconds in duration.  To record your mailbox greetings:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 1 to record a personal greeting. The following greeting options are available: Note: If you previously recorded a greeting, the system plays that greeting.  Telephony Office-LinX enterprise edition Telephone User Guide  31    Mailbox Options Menu  Key 1  Action Record Personal Greeting  Function Record a greeting that a caller hears when you are in the office but away from your desk. Example:  Hello, this is Fred Smith. I am in the office today but unable to answer your call right now. Please leave me a message and I will return your call as soon as I can. Thank you.  Hint: You may want to include some of the built-in options available to callers such as: 0 to go to the operator, 1 to try another extension, 2 to retry your extension, 3 to activate your pager, 4 to page you over the PA, * to disconnect, or # to skip to the beep. Note: A No Answer greeting is the same as the Personal greeting.  2  Record Busy Greeting  This is the greeting that callers hear when you are in the office but on the telephone. Example:  Hello, this is Fred Smith. I am on the telephone right now. Please leave me a message and I will return your call as soon as I can. Thank you.   3  Record Gone Home Greeting  This is the greeting that callers hear when you log out for the day. For example,  Hello, this is Fred Smith. I have left for the day. Please leave me a message and I will return your call as soon as I can. Thank you.   4  Record Name Prompt  Record your name. Hint: Your name recording should contain only your spoken name.  5  Record Optional Prompt  Record an optional greeting. Note: You may record up to 99 additional personal greetings.  6  Set Active Greeting  This option allows you to activate one of your optional greetings.  32  Telephony Office-LinX enterprise edition Telephone User Guide    Mailbox Options Menu  7  Record Do Not Disturb Greeting  Record a greeting telling a caller that you cannot be disturbed. Note: This is the greeting that would be used while you are in the office, but on an important phone call or in a meeting.  8 9 0 * #  Record Lunch Greeting Record Vacation Greeting Record In Meeting Greeting Record Out of Town Greeting For Mailbox Options  Record a greeting telling a caller that you are away having lunch. Record a greeting telling the caller that you are on vacation. Record a greeting telling the caller that you are in a meeting Record a greeting telling the caller that you are out of town. This option returns you to the Mailbox Options Menu.  Note: If you pre-recorded a greeting, the system plays the greeting. Select a personal greeting to record. 3. Select a mailbox greeting to record. 4. Record your message, and then press #. The system plays the message. 5. Select one of the following options:  Key 1 2 3 4 #  Function Accept the greeting. Re-record the greeting. Delete the greeting. Review the greeting. Return to the previous menu.  Telephony Office-LinX enterprise edition Telephone User Guide  33    Mailbox Options Menu  6. After you have accepted the greeting, the system prompts you to record another greeting. Record another greeting or press # to return to the previous menu.  Notification Menu Options  When you are away from your desk or out of the office, you often do not have any way of knowing if you have received an e-mail or voice message. Telephony OfficeLinX has the ability to notify you if you have received a message. For example, when you have receive a voice mail message, you can instruct the system to notify you via an e-mail message or a call to your cell phone, home phone, pager, or another email account. When you receive an Unread message, Telephony Office-LinX can call you at your office extension, car phone, or home, or activate a voice, or numeric pager. The system creates out-calling schedules in numerical order, starting with one. The following table displays the Notification Menu Options:  Key 1  Menu Option Add a Notification Entry  Function Add an out-calling telephone number entry. Telephony Office-LinX prompts you to enter the telephone number, name, start time/date, and stop time/ date for notification. Change an existing notification entry. Delete an existing notification schedule. Note: Press * to delete all notification schedules.  2 3  Modify an Existing Notification Entry Delete an Existing Notification Entry  4 5 #  Listen to an Existing Notification Entry Turn Notification On or Off Return to the Previous Menu  Listen to an existing notification schedule. Enables (or disables) notification. Returns to the Mailbox Options Menu.  34  Telephony Office-LinX enterprise edition Telephone User Guide    Mailbox Options Menu  Adding a Notification Entry  The Notification Entry feature allows you to assign a schedule to a particular notification phone number or e-mail address. For example, you can create a schedule instructing Telephony Office-LinX to call you on your cell phone Monday to Friday, between 6 pm and 11 pm, to let you know whether you have received any messages.  To add a notification entry:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 2 for Notification Menu Options. 3. Press 1. The system prompts you to add a notification number. 4. Enter the telephone number that you want the system should call to notify you, and then press #. 5. The system speaks the number and prompts you to press 1 to confirm the number or 2 to re-record the number. 6. Press 1 to confirm the notification entry or 2 to re-enter the number.  · If you press 1, the system prompts you to confirm your selection. · If you press 2, the system prompts you to re-enter the number.  7. Enter the 4-digit start time (2-digit hour, then minute), for message notification in military format. (Example, for 8:00 AM, enter 0800). War ning: You must use 4 digits when specifying the time. 8. Enter the 4-digit start date (2-digit month, then day) for message notification. You may enter the date (mmdd) or day of the week (Monday = *100, Sunday = *700, etc.). 9. Enter the 4-digit stop time, hour and minute for message notification in military format. 10. Enter the 4-digit stop date, month and day, for message notification. 11. The system speaks the notification, and then returns you to Notification Options.  Telephony Office-LinX enterprise edition Telephone User Guide  35    Mailbox Options Menu  Creating a Pager Notification Entry  There is a special character used in the notification section that does not appear on the touch-tone telephone. This is the pause (,) character, which is used to add a small time delay when dialing. When using a pager for notification, it is usually necessary to add a few pauses after the telephone number to allow time for the paging company \'s greeting to play before sending your mailbox number. For each comma that you specify, the Telephony Office-LinX system pauses for 10 seconds. If a longer delayed is required, or if you wish to display a number other than your mailbox, contact your system administrator.  Turning Notification On or Off  Once you have created a notification entry, you have the option of turning it on or off.  To turn notification on or off:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 2 for Notification Menu Options. 3. Press 9 to listen to Active Features. 4. Press 5 to turn notification on or off.  Modifying a Notification Entry  Once you have created a notification, you have the option of modifying it.  To modify a notification entry:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 2 for Notification Menu Options.  36  Telephony Office-LinX enterprise edition Telephone User Guide    Mailbox Options Menu  3. Press 2. The system prompts you to enter the notification entry that you want to change. 4. Enter the notification entry number, and then press #. 5. The system speaks the number and prompts you to press 1 to confirm the number, or 2 to re-enter the number. 6. Press 1 to confirm the notification entry or 2 to re-enter the number.  · If you press 1, the system asks you if you are sure. · If you press 2, the system prompts you to re-enter the number.  7. Make the required changes to the start and end time and the start and end date. 8. After you are finished, the system speaks the Notification Options Menu.  Deleting a Notification Entry  You can delete any existing notification entry.  To delete a notification entry:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 2 for Notification Menu Options. 3. Press 3. The system prompts you to enter the notification entry that you want to delete. 4. Enter the notification number. Hint: To delete all notification entries, press *. 5. The system returns you to the Notification Options menu.  Telephony Office-LinX enterprise edition Telephone User Guide  37    Mailbox Options Menu  Call Transfer Options  Transfer options instruct Telephony Office-LinX how to handle your calls.  To specify call transfer:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 3 for Call Transfer Options. The following call transfer menu options are available:  Key 1  Menu Option Turn Do Not Disturb On/Off  Function Change your Do Not Disturb setting. If Do Not Disturb is enabled, callers who select your extension will be notified that your party cannot be disturbed. They will then be prompted to leave a message.  2  Turn Call Screening On/Off  Change your Call Screening setting. If Call Screening is enabled, callers who select your extension hear  May I say who is calling.  You hear  You have a call from (Caller \'s Name) ....   3  Turn Pre-Paging On/Off  Change your Pre-Paging setting. If Pre-Paging is enabled, the call is announced over the office intercom before it is transferred to your extension.  4  Turn Post Paging On/Off  Change your Post-Paging setting. If Post-Paging is enabled, you are paged after the call is transferred to your extension. If your extension is busy or you do not answer it, the caller is forwarded to your mailbox. In your personal greeting, you must offer the caller the pre-defined option to page over the telephone intercom system. For example:  To page me, press 4.  This is the only way that a caller is informed of the paging feature. The system does not have a pre-recorded prompt.  38  Telephony Office-LinX enterprise edition Telephone User Guide    Mailbox Options Menu  5  Turn Call Queuing On/Off  Change your Call Queuing setting. If enabled, Call Queuing places incoming calls in a queue when your extension is busy. Callers are informed of their position in the queue and are given opportunities to either continue to hold or leave a voice message. Callers hear  That extension is still busy...your call is being processed next...to try another extension, press 1; to remain on hold, press 2; to leave a message, press 5; or press * to exit.  Note: This feature is only available on phone systems that provide a busy tone.  6  Turn Call Forwarding On/Off  Change your Call Forwarding setting. If enabled, you are prompted to enter the extension number to have calls forwarded to.  #  Return to Options Menu  Return to the Options Menu.  3. Enter the call transfer option that you want. The system reads the status of your selection to you and then repeats all of the available options. 4. Repeat step 3 or press # to return to the Mailbox Options.  Auto Forwarding  The Auto Forward option allows you to change how your messages are forwarded to another mailbox.  To specify auto forward:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 4 for Auto Forward. The system prompts you to enter the destination for the message. Telephony Office-LinX enterprise edition Telephone User Guide  39    Mailbox Options Menu  3. Enter the destination. The system prompts you to enter the 4-digit delay time, in hours and then minutes. 4. Enter the delay time. The system speaks the following message : To delete messages after forwarding, press 1. To leave messages in your mailbox after forwarding, press 2. 5. Press 1 or 2. The system speaks the name of the mailbox user receiving the forwarded messages, and returns you to the Mailbox Options Menu.  Distribution List Maintenance  Creating a distribution list is an easy way to send a message to a group of people. For example, if you send many voice mail messages to the sales team, you can create a distribution list that contains all sales team members so that you only need to send the message once. Note: This option allows you to create and maintain up to 99 distribution lists.  To create a distribution list  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 5 for Distribution List Menu. 3. Select one of the following keys from the Distribution List Menu:  Key 1 2 3 4 #  Menu Option Listen to Distribution List Add Distribution List Modify Distribution List Delete Distribution List Return to previous menu  Function Plays the distribution list. Adds a name to the distribution list. Edits the distribution list. Deletes the list. Returns you to the previous menu.  40  Telephony Office-LinX enterprise edition Telephone User Guide    Mailbox Options Menu  4. Press 1 to review the existing distribution lists. The system speaks the number and name of each distribution list. 5. Press 2 to add a list. The system prompts you to enter the number of the distribution list to be added. Hint: Valid list numbers are from 1 to 99. 6. Enter the number that you want associated with the new distribution list. The system prompts you to record the name of the list at the tone. 7. Speak the name of the distribution list, then press #. The system speaks the name of the new distribution list back to you. 8. Press one of the following keys:  Key 1 2 #  Menu Option Accept the name Re-record the list name Return to the previous menu.  Function Accepts the name of the new distribution list. Re-records the name of the distribution list. Returns to the previous menu.  9. Press 1 to add a member to the list or 2 to continue. 10. Enter the mailbox number that you want to add. The system speaks the name of the mailbox, and then prompts you to enter another mailbox extension. 11. Enter another mailbox extension, or press # to return to the previous menu.  Modifying a Distribution List  You can make changes to an existing distribution list.  To modify a distribution list:  1. Access your mailbox. 2. Press 4 for Mailbox Options, then 5 for Distribution List Menu.  Telephony Office-LinX enterprise edition Telephone User Guide  41    Mailbox Options Menu  3. Press 1 to review the existing distribution lists. The system speaks the names and number of each of your distribution lists. 4. Press 3 to modify a distribution list. The system prompts you to enter the number of the distribution you want to modify. 5. Enter the number of the distribution list. The system prompts you to press 1 if your selection is correct, or 2 to enter another distribution list number. 6. Press one of the following keys:  Key 1 2 4 5 # Menu Option Listen to List Members Add Members to Your List Delete Members from Your List Modify List Name Return to the Previous Menu Function Allows you to add members to the list. Plays back the list members in the numerical order of their extensions. Allows you to delete members from the list. Prompts you to record a new name for this distribution list. Returns you to the previous menu.  7. Make the necessary changes to the distribution list, then press # to return to the previous menu.  Deleting a Distribution List  You can delete a distribution list.  To delete a distribution list:  1. Access your mailbox. 2. Press 4 for Mailbox Options, and then 5 for Distribution List Menu. 3. Press 1 to review the existing distribution lists. The system speaks the number and name of each distribution list. 4. Press 4 to delete a distribution list. The system prompts you to enter the number of the distribution list that you want to delete.  42  Telephony Office-LinX enterprise edition Telephone User Guide    Mailbox Options Menu  5. Enter the distribution list number. The system speaks the name of the list that has been deleted. 6. Press # to return to the previous menu.  Set Wake-up Call  The Telephony Office-LinX system can be programmed to provide a wake-up call to a specific number at a specific time.  To add a wake-up call  1. Access your mailbox. 2. Press 4 for Mailbox Options, then 6 to Set Wake-up Call. 3. Press 1 to add a wake-up call. 4. Enter the telephone number for your wake-up call. The system will confirm the telephone number. 5. Press 1 if correct, otherwise press 2. 6. Please enter the 4-digit wake-up call time [ 2-digit hour/minute]. 7. Please enter the 4-digit wake-up call date [2-digit month/day]. The system will confirm that the wake-up call has been added.  Telephony Office-LinX enterprise edition Telephone User Guide  43    Mailbox Options Menu  44  Telephony Office-LinX enterprise edition Telephone User Guide    ",792);arrFiles[60]=new Array(61,"docs/ESNA_PUG.pdf","28 Jun 2006","TOL_Pocket_User_Guide.fm","","","Pocket User Guide    Congratulations! You have purchased the Telephony Office-LinX (TOL) Unified Messaging platform. You now have the power to manage your messages from a touch-tone telephone, networked PC, e-mail client or wireless device. Using the TOL platform ensures that your messages are kept private and confidential. You can listen to, forward and reply to messages, set up user lists and out-dialing schedules, and much more!  Copyright 2005 ESNA Technologies Inc. Printed in Canada.    Contents   Getting Started  on page 4  Exiting Your Mailbox  on page 5  Accessing Your Mailbox  on page 6  Main Menu  on page 8  Message Menu  on page 10  Mailbox Options Menu  on page 12  Record Options Menu  on page 14  Notification Options Menu  on page 17  Call Transfer Options Menu  on page 20  Distribution List Options Menu  on page 22  Change Password  on page 24  Control Keys  on page 25    etting Started  When you first call into the system, you will be greeted with a tutorial. This tutorial will take you stepby-step through the process of setting up your password, recording your greetings, and recording your name. For more information on changing your password, see  Change Password  on page 24. For information on recording options, see  Record Options Menu  on page 14. If you accidentally exit the tutorial and need to go through it again, simply call back into the voice mail system. To access your mailbox and change your options, follow the instructions in this guide. For more in-depth information on your telephone user interface, refer to the Telephone User Guide.  G    xiting Your Mailbox  To exit from any menu at any time, press [#]. To exit from your mailbox press [#] for each level of the menu you are in, or simply hang up.  E    ccessing Your Mailbox  Dial into the system. From inside:___________________________________ From outside:__________________________________ Press # when the system answers*  NOTE: You may not need to go through these steps if you dial your voice mail from within your company and your telephone system offers voice messaging integration. In many cases, you will need only to enter your password.  Enter your mailbox number Enter your password  Dial the system  To access the TOL system from within your company, dial the extension of your voice mail system (your system administrator will provide you with this number). Access the system from outside your company via your company \'s telephone number.  A    nter your mailbox number  After you press [#], you are prompted to enter your mailbox number (your extension). Your system administrator will reserve a mailbox number for you.  Enter your password  After you enter your mailbox number, you are prompted to enter your password. By default, your password is 1111. This number will be used as your temporary password. You will be prompted for your password each time you access your mailbox. To maintain security, you should change your password to a number that only you know.  E    ain Menu  When you first access your mailbox, you are placed at the Main Menu, where you are told how many new and saved messages you have. The following options are available from the Main Menu: [1] Listen to unread messages [2] Listen to read messages [3] Send a message [4] Mailbox Options [5] Change status [6] Listen to messages in deleted folder [7] Browse folders [8] Autoplay messages [9] Active options [0] Return to auto attendant [*] Set wake-up call [#] Disconnect Press [1] or [2] to go to the Message Menu. Press [3] to send a message to other users or distribution lists.  M    ress [4] to go to the Mailbox Options Menu. Press [5] to change your mailbox status to Logged In or Out. Press [6] to listen to messages in your deleted folder. Press [7] to browse all folders. Press [8] to autoplay all messages, read or unread. Press [9] to list all activated mailbox features. Press [0] to return to the auto attendant. Press [*] to set your wake-up call. Press [#] to disconnect from the system.  P    essage Menu  When you press [1] to listen to unread messages, [2] to listen to read messages or [6] to listen to deleted messages, the system will provide you with the following options: [1] Move messages to deleted folder [2] Delete message [3] Review message [4] Forward message [5] Reply to message [6] Time and Date stamp [*] Skip to next message [#] Return to main menu Press [1] to move a message to your deleted folder. Press [2] to delete a message. Press [3] to listen to message information, sender \'s extension number or telephone number, time and date, sender \'s name and message length. Press [4] to send a copy of the message to another  M    xtension or to a list of extensions with or without comments, urgent or not, certified or not. Press [5] to reply to a message sent by a user of the voice mail system or is a member of a defined remote site. Press [6] for the time and date of the message. Press [*] to skip to the next message. Press [#] to return to the Main Menu.  e    ailbox Options Menu  When you press [4] from the Main Menu, you are sent to the Mailbox Options Menu. From here, you can record personal prompts, set notification schedules, access the Call Transfer Options Menu, set up autoforwarding, create distribution lists and change your mailbox password. [1] Record prompts [2] Notification options [3] Call Transfer options [4] Auto forwarding [5] Distribution List maintenance [9] Change password [#] Return to main menu Press [1] to go to the Record Menu, where you can record greetings for different scenarios. Press [2] to go to the Notification Menu, where you can set up notification schedules and turn notification on or off. Press [3] to go to the Call Transfer Options Menu, where you can change your status, turn call  M    orwarding on or off, and more. Press [4] for auto forwarding. Press [5] to go to the Distribution List Options Menu, where you can create, modify and listen to existing distribution lists. Press [9] to change your password. Press [#] to return to the Main Menu.  f    ecord Options Menu  When you press [1] from the Mailbox Options Menu, you will be sent to the Record Menu. From here, you can record various greetings for different scenarios: [1] Record Personal greeting [2] Record Busy greeting [3] Record Gone Home greeting [4] Record your Name prompt [5] Record optional greetings [6] Set active greeting [7] Record Do Not Disturb greeting [8] Record Lunch greeting [9] Record Vacation greeting [0] Record In Meeting greeting [*] Record Out Of Town greeting [#] Return to Mailbox Options Menu Press [1] to be prompted to record a personal greeting. This is the greeting callers will hear when you are in the office but away from your desk: Hello, this <your name>. I am in the office but unable to take your call right now. Please leave a message, and I will return your call as soon as possible. Thank  R    ou. There are several options you can offer callers when they reach your extension, any of which may be enabled or disabled by your system administrator. [1] Try another extension [2] To retry extension (if busy) [3] To notify your pager [4] To page you over the PA [*] To disconnect [0] To transfer to the operator [#] Skip to record tone to leave a message Press [2] to be prompted to record a Busy greeting. This is the greeting callers will hear when you are in the office but on the other line: Hello, this <your name>. I am on the other line right now. Please leave a message, and I will return your call as soon as possible. Thank you. Press [3] to record a Gone Home greeting. Press [4] to record your Name prompt.  y    ress [5] to be prompted to record optional greetings. Select the prompt you want to record. If the prompt was pre-recorded, you will listen to the recording and then be asked to: [1] accept the prompt [2] re-record the prompt [3] delete the prompt [4] review Press [6] to set your active greeting. Press [7] to record a Do Not Disturb greeting. Press [8] to record a Lunch greeting. Press [9] to record a Vacation greeting. Press [0] to record an In Meeting greeting. Press [*] to record an Out Of Town greeting. Press [#] to return to the Mailbox Options Menu.  P    otification Options Menu  When you press [2] from the Mailbox Options Menu, you will be sent to the Notification Options Menu. From here, you can create and modify notification schedules. [1] Add notification entry [2] Modify an existing notification entry [3] Delete notification entry [4] Review notification [5] Turn notification on/off [#] For Mailbox Options Press [1] if you want to assign a schedule to a particular notification phone number or e-mail address. For example, you can create a schedule instructing the system to call your cell phone Monday to Friday, between 6 PM and 11 PM, to let you know if you have received any messages. To add a notification entry, first log in to your mailbox. 1. Press [4] for mailbox options, then press [2] for Notification Menu options. 2. Press [1]. The system will prompt you to add a notification number.  N    . Enter the country code, then press [#]. Enter the telephone number, then press [#]. 4. The system speaks the number and prompts you to press [1] to confirm the number, or [2] to re-record the number. 5. Press [1] to confirm the notification entry, or [2] to re-enter the number. 6. Enter the 4-digit start time, [00:00 hour/minute] in military format. For example, 8:00 AM is 0800 in military format. 7. Enter the start date, [mm/dd]. You may enter the date or day of the week [Mon = *100, Sun = *700, etc.] 8. Enter the 4-digit stop time and date. The system will confirm the notification and return you to the Notification Options Menu. NOTE: The system automatically creates out-calling schedules in order, starting with schedule. Press [2] to modify an existing notification entry. Press [3] to delete a notification entry. Press [4] to review a notification.  3    ress [5] to turn notification on or off. Press [#] for Mailbox Options.  P    all Transfer Options Menu  When you press [3] from the Mailbox Options Menu, you will be sent to the Call Transfer Options Menu. From here, you can customize how you would like the system to handle your calls. [1] Change status [2] Turn call screening on/off [3] Turn pre-paging on/off [4] Turn post-paging on/off [5] Turn call queuing on/off [6] Turn call forwarding on/off [#] For mailbox options Press [1] to change your status. Press [2] to be prompted to turn call screening on or off. If call screening is enabled, callers who select your extension may hear: May I say who is calling? You hear: You have a call from <caller \'s name>.  C    ress [3] to be prompted to turn pre-paging on or off. If it is enabled, the call is announced over the office intercom before being transfered to your extension. Press [4] to be prompted to turn post-paging on or off. When this feature is activated, a call transferred to your extension that you do not answer will have the option of paging you over the public address system. If you do not answer, the call then will be sent to your mailbox. Press [5] to be prompted to turn call queuing on or off. When this feature is activated, calls are placed in a queue when your extension is busy. Callers are informed of their position in the queue and are given the opportunity to keep holding or leave a message. NOTE: This feature is only available on phone systems that provide a busy tone. Press [6] to be prompted to turn call forwarding on or off. You will be prompted to enter the extension number to have your calls forwarded to. Press [#] for Mailbox Options.  P    istribution List Options Menu  When you press [5] from the Mailbox Options Menu, you will be sent to the Distribution List Menu. From here, you can create and modify distribution lists. [1] Review distribution list [2] Add a distribution list [3] Modify a distribution list [4] Delete an existing distribution list [#] For Mailbox Options Press [1] to have the system say the number and name of each distribution list created. Press [2] to have the system prompt you to enter the number of the distribution list to be added. You will then be prompted to record the name of the distribution list. When finished, press [#]. The system will prompt you to confirm the number and name by repeating it back to you. Press [1] to add a member to list by entering their mailbox number, or press [2] to continue. When you are finished press [#].  D    ress [3] to have the system prompt you to enter the number of the distribution list you want to modify. The system will confirm the number you have selected and provide you with several options, from listen to members, add members to your list, and more. Press [4] to delete an existing distribution list. Press [#] for Mailbox Options.  P    hange Password  When you press [9] from the Mailbox Options Menu, you will sent to the Change Password Menu, where you will have the following options: [1] Listen to your existing password [2] Set a new password [#] For Mailbox Options Press [1] to listen to your existing password. Press [2] to set a new password. Press [#] for Mailbox Options.  C    ontrol Keys  Control keys can be pressed when listening to a voice message. Your system administrator may enable or disable these key functions, or they may be assigned different numbers than those below. For more details, contact your system administrator. [7] rewind [8] pause [9] fast forward [#] normal speed  C      ",436);arrFiles[61]=new Array(62,"success/testimonial6.htm?cell=SS5","17 Jul 2006","American Telecom Corporation of Pennsylvania - Success Stories","","","HOME PRODUCTS SERVICES ABOUT US TERRYPHONE SUCCESS STORIES CONTACT US SEARCH Business Communication Servers Multiple Locations VoIP Messaging Wireless Extras System Design Installation Maintenance Financial Services User Guide Downloads History Careers Vintage ATCPA Information Place Order Centers for Rehab Services (CRS) Bulldog Office Products Industrial Gasket and Shim (IGS) The Salvation Army General American Corporation (GAC) SUCCESS STORIES &gt; Centers for Rehab Services (CRS) &gt; Bulldog Office Products &gt; Industrial Gasket and Shim (IGS) &gt; The Salvation Army &gt; General American Corporation (GAC) Test Success Page A provider of technology solutions and settlement services to the real estate finance industry Situation: GAC was looking for a telecom provider that could offer an affordable phone system that was capable of expanding as the business needs demanded. American Telecom was selected because they exceeded all other proposals in equipment costs, service contracts and support. Client Experience: American Telecom provided a complete telecommunications solution that included multiple site voice and data applications, equipment setup, inside wiring, T1.5 line installations, and faxing solutions at the Pittsburgh, Cherry Hill, NJ, Livonia, MI, and Glen Allen, VA locations. AT programmed the phone system for automatic call distribution, call accounting software, and voicemail. They provided GAC with 24/7 service and support. &#147;They have a very courteous and professional staff, always going the extra mile to insure complete satisfaction,&#148; said Randy Ruff, Telecommunications Manager at GAC. &#147;They have a highly knowledgeable staff and always provide a solution to our needs.&#148; Results: sure complete satisfaction,&#8221; said Randy Ruff, Telecommunications Manager at GAC. &#8220;They have a highly knowledgeable staff and always provide a solution to our needs.&#8221; Results: With call tracking software, GAC can now provide management with the necessary tools to monitor calls and staff accordingly. With the call accounting software, their accounting department receives a breakdown of cost by office and per group, making them more efficient and saving them money. © 2006 American Telecom Corporation of Pennsylvantion of Pennsylvania. All Rights Reserved. ",16);