Training and Support

Businesses require professional training and support in order to maximize the desired features and benefits of their new communications solution. American Telecom offers personalized on site group sessions, individual training, and advanced instruction for the administrator. Our highly trained and certified staff reviews all of the features, basic and advanced, that allow the end user to operate their communications system with complete ease! We provide complete on-going education and support for the lifetime of the system. Any questions about features like call accounting software and IP telephones will be confidently answered by our qualified staff.

 

American Telecom offers extended maintenance plans to support each system we install beyond the initial warranty period. Our maintenance agreements cover most system hardware, software upgrades, and license support. Maintenance agreements grant access to priority service and support, including remote support through the LogMeIn software powered by MX Meeting.

 

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