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The
Salvation Army
South Side adult rehabilitation and donation center warehouse
Situation:
The Salvation Army’s South Side location was receiving 4,000
calls per month. With multiple donation centers, offices and warehouses,
they needed a telecommunications system that would connect all of
their area locations. They initially selected American Telecom because
of the affordable price.
Client Experience:
American Telecom installed the ADIX M/VSR voicemail and paging system
in 1996, which was a “life saver” for their administrative
staff who can now page individuals instead of trying to track them
down. AT has also installed voice processing systems in the McKeesport,
Camp Allegheny, Harbor Light, West Mifflin, and Allison Park locations
from the early 1990s to the present, and has provided general service
on existing systems in Latrobe and Uniontown.
Results:
American Telecom’s solution has made The Salvation Army more
efficient – administrative staff is now able to connect between
departments and page individuals in multiple locations. “American
Telecom is very quick with their service and very professional with
their product,” said Bonnie Baker, Administrative Assistant
at the South Side location. “You’re just wonderful –
I can’t say enough about you!”
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