Industrial Gasket and Shim (IGS)
A precision job manufacturer of custom shims, waterjet and laser cutting services, gaskets, industrial sealants, and rotary kiln seals

Situation:
IGS was in need of a quality phone system and wanted to work with someone who would provide excellent service. They selected American Telecom because AT offered the best solution to meet the company’s business objectives.

Client Experience:
American Telecom installed 30 Iwatsu ADIX/VMI phones, 5 Omegatrek wireless phones that are connected into the main system, a paging system, auto attendant, voice mail, speed dial, and many other features that make the phone system user friendly and functional. AT has forged a working relationship with IGS that has lasted 15 years. “American Telecom knows our business needs and constantly provides solutions to help us achieve them,” said Lisa Vugrinovich of IGS.“

Results:
IGS is able to answer more incoming calls, and with auto attendant, customers no longer have to wait on hold. The Omegatrek wireless phones have proved to be an excellent solution for the production team who are constantly out on the shop floor to receive calls, no matter where they are in the plant. “American Telecom has always provided excellent solutions, support and service,” Vugrinovich said. “Eric, our service technician, knows our needs very well, and he often stops in when he is in the area just to make sure that things are going well and that we have no problems.”

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