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Bulldog Office Products
Commercial retailer of office supplies and furniture
Situation:
When Bulldog Office Products was just getting its business off the
ground in the early 1980s, they didn’t have money to burn
on an expensive phone system. They needed something reliable that
would grow with their business. Bulldog selected American Telecom
over other providers because of affordability, excellent service,
and the feeling that they would be treated fairly.
Client Experience:
Since the initial installation of an Iwatsu ADIX/AVT (now AVST)
voicemail system, American Telecom has installed multiple site voice
and data applications in Bulldog’s Pittsburgh, Cleveland,
and Columbus locations. A T1 connects the branches with their headquarters
in Pittsburgh, where the customer service center is located. They
also have a centralized voicemail system so calls can be transferred
to any extension in any location. “We’ve been a customer
since (the 1980’s), and as we have grown, so has our system,”
said Mark Fera of Bulldog.
Results:
Bulldog no longer has to bother with the expense and redundancy
of having a customer service manager in all locations – Customer
Service is now completely centralized in Pittsburgh. “Our
Cleveland and Columbus branches can concentrate on selling and operations,”
Fera said. He describes his experience with American Telecom as
“first class,” saying that all tasks are always resolved
when promised.
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