Client: Centers for Rehab Services (CRS)
A provider of outpatient physical, occupational and speech therapies

Situation:
After a period of expansion, CRS realized its phone system was outdated and unable to handle future growth. They turned to American Telecom because of their reputation of providing excellent training and support, as well as their flexibility.

Client Experience:
American Telecom installed the ADIX/VMI system at the client’s McKeesport location without tacking on additional or unnecessary equipment and charges. It was a solution that served CRS’ current needs, as well as one that would grow with their business, “American Telecom was willing to work around our schedule,” said Vicki McLaughlin, Executive Assistant at Centers for Rehab Services. “The sales representative gave a detailed, easy to understand presentation of the product and its capabilities.”

Results:
Since the original installation in July 2001, American Telecom has installed 10 additional systems at CRS’ Belle Vernon, Uniontown, Squirrel Hill, Beaver Falls, North Huntington, Greensburg, Allison Park, White Oak, and Robinson locations, and has performed general service to CRS’ Aliquippa, Coraopolis, and McKnight Road/Ross Twp. Locations. “The switch from the old system to the American Telecom system was conducted without any inconvenience to us.”

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