Services – Training

American Telecom’s commitment to total customer service includes customizing a training program during installation to suit your company’s needs. This includes operator/attendant console training. A certified customer training specialist will help the system administrator throughout the acclimation process. In addition, we will work with your IP Manager to review how the applications will be implemented to ensure an easy transition.

Immediately following a cut over, a technician will dedicate the next business day to “shadowing,” reviewing the systems operation with the customer’s system manager. In addition to the installation technician, the salesperson, the customer training specialist, and the operations engineer, will be available throughout the business day to work with you to answer any questions regarding the communications solution. These same individuals are available throughout the life of the system to help you and your staff to operate the system effectively.

We will also conduct training classes for your staff on the system once it is “live.” This training covers all system features and functionality so your staff can operate the system with ease. Our technicians will be on hand to help your staff get adjusted to the new system and answer any questions. And just to ensure that your staff is comfortable with the system, during the first 30 days after the system cut over, we will retrain personnel upon request at no additional charge.

American Telecom will help your system administrator to design and implement all system greetings, and we will recommend a system installation and implementation plan designed to acclimate inbound callers to a pleasant and effective Automated Attendant. We will also work with your customer service manager to design and implement all call routing paths and recorded announcements, and we will help your agent supervisor to develop reporting procedures and programs.

Our experienced technicians are trained by our equipment manufacturers, and we pass on that knowledge each and every time you need it. We provide complete on-going education and documentation at no additional cost as long as a maintenance contract is in effect.