Services – System Design

American Telecom will work with your IT manager or system administrator to develop a complete system design. We will create a schedule that includes notification of the local operating company of the intent to install a new telephone system, coordination of installation of new circuits, and any changes in long distance carriers. American Telecom will also define the dates for cabling, system delivery, design and entry, and user training. American Telecom implements all hardware, software, network, voice and data.

Your system manager will then meet with one of our project coordinators to define the individual requirements of each user and develop a program that meets those needs.

American Telecom will cut the system over, ensuring minimal interruption in telephone service and distraction to your staff.

Training

American Telecom’s commitment to total customer service includes customizing a training program during installation to suit your company’s needs.  Immediately following a cut over, a technician will dedicate the next business day to “shadowing,” or reviewing the systems operation with the customer’s system manager. In addition to the installation technician, the salesperson, the customer training specialist, and the operations engineer, will be available throughout the business day to work with you to answer any questions regarding the communications solution. These same individuals are available throughout the life of the system to help you and your staff to operate the system effectively.

We will also conduct training classes for your staff on the system once it is “live.” This training covers all system features and functionality so your staff can operate the system with ease. Our technicians will be on hand to help your staff get adjusted to the new system and answer any questions.

Our experienced technicians are trained by our equipment manufacturers, and we pass on that knowledge each and every time you need it. We provide complete on-going education and documentation at no additional cost as long as a maintenance contract is in effect.