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Services
– System Design
American Telecom will work with your IT manager or system administrator
to develop a complete system design. We will create a schedule that
includes notification of the local operating company of the intent
to install a new telephone system, coordination of installation
of new circuits, and any changes in long distance carriers. American
Telecom will also define the dates for cabling, system delivery,
design and entry, and user training. American Telecom implements
all hardware, software, network, voice and data.
Your system manager will then meet with one of our project coordinators
to define the individual requirements of each user and develop a
program that meets those needs.
American Telecom will cut the system over, ensuring minimal interruption
in telephone service and distraction to your staff.
Training
American Telecom’s commitment to total
customer service includes customizing a training program
during installation to suit your company’s needs. Immediately following a cut over, a technician will dedicate the
next business day to “shadowing,” or reviewing the systems
operation with the customer’s system manager. In addition
to the installation technician, the salesperson, the customer training
specialist, and the operations engineer, will be available throughout
the business day to work with you to answer any questions regarding
the communications solution. These same individuals are available
throughout the life of the system to help you and your staff to
operate the system effectively.
We will
also conduct training classes for your staff on the system
once it is “live.” This training covers all system features
and functionality so your staff can operate the system with
ease. Our technicians will be on hand to help your staff get
adjusted to the new system and answer any questions.
Our experienced technicians are trained by our equipment manufacturers,
and we pass on that knowledge each and every time you need it. We
provide complete on-going education and documentation at no additional
cost as long as a maintenance contract is in effect.
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