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Services
– Maintenance
At American Telecom, we stand behind our products. We provide a contractual
commitment from the system vendor regarding the installation and maintenance
of the system ensuring availability of replacement parts for 10 years
from the date of cut over. After the warranty period expires, we will
provide you with maintenance options to suit your company’s
individual needs.
Central to American Telecom’s commitment to customer service
is our seven-day per week Maintenance Center, which is manned around
the clock by technical personnel qualified to respond to any customer
needs that may arise. Think of it as a full-time help desk, with
an expert on hand to help you.
In addition, our customer service team will provide you with service
solutions, product enhancements, and consultation on how to effectively
maintain your communications equipment.
Services
– Technical Support
American Telecom is committed to providing our customers with the best quality products. And when something goes
wrong, we will respond quickly, and without added cost to you. Every member of our staff, whether service or
support, will treat you and your staff with the highest degree of professionalism.
We pride ourselves on our ability to support and maintain a variety of applications and solutions. That means
when you partner with us, we are your one-stop-shop for supporting all of your communications applications - from
business telephones, messaging, call accounting, line of service, and more.
American Telecom stands behind our products. We provide a contractual commitment from the system vendor regarding
the installation and maintenance of the system ensuring availability of replacement parts for seven years from the
date of cut over.
After the warranty period expires, we will provide you with maintenance options to suit your company's individual
needs.
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