Our powerful and easy to manage call accounting solutions help you keep track of your business's telecommunications expenses by storing the call record information generated by your phone system. You can generate reports on an automated schedule, which can be viewed on your PC, from the web, saved, emailed or printed.
Automatic Call Distribution
An ACD system routes incoming calls, in the order they were received, to the next available representative. This feature is ideal for businesses that make or receive a large volume of calls. For telemarketers, an ACD system can automatically dial numbers, display sales points on a computer screen, and simultaneously show the customer's information.
Data Fiber Cabling
With more than 40 years of experience, American Telecom designs, installs and maintains superior voice and data communications cabling systems. Our highly skilled technicians will assess your business needs, offer recommendations, and see the project through to completion. When you turn to American Telecom for your networking needs, you're assured of a well-designed and structured cabling system that will support high-speed voice, data and video for many years to come.
American Telecom offers a full line of paging options allowing your business to stay in constant communication. With our systems you can page individuals, groups or the entire organization through auxiliary overhead devices or telephone speakers. Our systems can also interact with existing paging equipment already in place.
Save money on travel expenses and spend less time on the road away from the office. Our high-performance conferencing solutions are convenient, flexible, and affordable. This technology will enable your business to communicate visually, increasing productivity and efficiency.
Custom On Hold Productions
American Telecom offers a music-on-hold device which allows any business, regardless of its size, to present a professional image. We will develop a script personalized to your business and record new messages to keep your on hold message updated. Change your message to reflect the season, current specials, or a change of address.
We offer a wireless phone programmed to operate just like your desk phone with one major difference, you can take it with you. Your employees can move from office to conference room to warehouse with seamless accessibility. No matter how much your busy staff moves around the building, they will maintain access to all of the system features including, hold, call forwarding, paging, and voice mail.
When the unexpected happens and the power goes out, you need to be sure that your business stays up and running and your data is safe. Our battery backup products offer you choices and peace of mind.
Blue Tooth Headsets
American Telecom offers high-quality, ergonomically designed headsets so your employees can enjoy the convenience of hands-free calling. We offer several comfortable headset options depending on your personal preference. We also offer the option of twinning your cell phone with your office phone.